Hotéis 4-Star em Mimaropa, Philippines

* Upon arrival, the air conditioning unit in our villa was not properly maintained. The filter was extremely dirty and clogged, causing excessive noise and poor performance. We had to clean it ourselves in order to use it. * There is little to no mobile signal in the area, and the WiFi connection has been unreliable due to ongoing maintenance, making it very difficult to stay connected. * There has been significant noise disturbance from construction work directly behind our villa, including the use of loud power tools throughout most of the day over several days. * We were only informed about a wedding taking place upon check-in. As a result, we were unable to use the sunbeds located outside our villa and had to relocate further away. Also due to the wedding taking place, the hotel had to make many soundchecks during the day before, playing very loud music which made it hard to relax on the beach. The wedding guests (80+ people) were allowed to use the villa next to us, as their designated toilet, which caused a lot of back and forth from the weddings guests right by our villa. This made it difficult to relax. * Additionally, we find that the restaurant prices are quite high compared to the quality of the food. For example, breakfast at 800 PHP did not meet basic expectations, as even simple items such as cheese and ham for bread were missing. I’m also sorry to say that the chicken adobo is tasteless, and on the menu it says the menu has been created by a Michelin chef. My mango daquiri tasted only of alcohol, so I had to ask for one with less alcohol. As a certified bartender, that is unacceptable. Even the French fries were not done properly as they needed more time in the oven (I think that’s what they used to make them at least, I would prefer if they were fried in oil though). However, very good mango shakes. * We would also like to mention that the access roads leading to the property are in very poor condition. The roads consist mainly of uneven gravel and are full of deep potholes, which make driving quite difficult and uncomfortable. In some areas, it is only possible to drive at around 10 km/h due to the condition of the road. We believe that the roads would greatly benefit from proper maintenance or being paved with cement, as this would significantly improve accessibility and the overall guest experience. We understand that some of these issues may be temporary or unforeseen, but taken together they have had a significant impact on our stay. However I would really like to highlight Hazel from the reception at the Nacpan Beach Villas. She was really sweet and thorough when we had any questions and went the extra mile for us. She deserves a raise. Please let her know we were really happy with her and really appreciated her.

This room was a nice treat, the room was massive! I love the Japanese inspired design and the smart toilet. The hotel is quiet and very close to the Lio beach front with cafes and restaurants (2min walk). It’s a nice beach too, to watch planes take off from the nearby El Nido airport. The hotel offers a free loan of electric bikes which was fun to explore the surroundings. I spotted monkeys outside the accommodation too! They offer a free shuttle every hour to El Nido town which is helpful if you have a tour, are going to the port, or just want to explore. Ron, the driver, is nice and helpful. The service really is the best part of the experience. Every single hotel worker and cleaning staff greeted us with smiles and welcomes, and went out of their way to look after their guests, particularly the reception staff Marv, Par, Rich, and Dan. Marv gave us local recommendations.

Honest Review Pros: - The lady who was in charge (We think she's the manager) is really nice and helpful. - Distance: THIS WAS THE ULTIMATE DEAL. Hotel is near the beach and most of the local restaurants so we didn't experience any problem. (I recommend the cafe and 'Terminal' near the beach 😊) - AC and the room was perfect. It was really hot outside and the temp plus the room felt really homey and comfy - The hotel was really pretty or what we call aesthetic. My baby really liked the designs - Free breakfast and coffee was a good deal, but don't expect too much. - How much we got the reservation for 3d2n. Great offer from this app :) - Staff are nice especially the ones in the restaurant. Wasn't able to ask her name but she was a waiter there and also served our food (afternoon) and the guy who was at the front desk when we checked out Cons: - Service fee. I do understand that this is necessary to support the staff, but if you are on a tight budget it might be better to eat outside (sorry...) - Food was too expensive for the quality and the quantity... I recommend the chicken inasal since it had a big portion. - Room service and cleanliness - Manager said we could ask for a room service and we could just call them of we need one. We called them on our second day and we waited until our stay ended but no onr came to clean 😅 The girl who answered the phone was kinda masungit or maybe it was the tone of her voice. She told me that they are quiet busy at the moment and told me to just wait - I do understand if they're short staffed or something? But the dirt was kinda bothering us already so we just tried to clean the room on our own - Cockroaches and ants. So in connection to my previous review... Yes, there are cockroaches in the room especially the bathroom. It doesn't help that they don't clean the rooms daily. - Breakfast is not a room service. You have to go down to the restaurant and eat it there. - Room view. Our room was in the corner of the hotel. Our view was okay because we are can view the pool... And our neighbors ac unit lmao. On the plus side since the units were emitting hot air, it was easier for us to dry our towels 😂 It was really different from the picture. - Pool was kinda dirty - Overpriced goods. They have a mini store in the hotel but it would be better to pack up snacks or drinks before coming here. - OUTSIDE FOOD ARE NOT ALLOWED. Better be careful when bringing meals in the hotel. Even after listing this, we would still love to come back and stay here. I do hope they give us a better room next time 😅

We stayed for a night at this hidden villa, and it felt like a true home away from home. The staff were incredibly kind and respectful, providing excellent service that made our stay comfortable and enjoyable. The food was a highlight—absolutely delicious, with a healthy breakfast offered in the morning. You can even request a floating breakfast, which added a special touch to the experience. While the villa is tucked away down a short gravel road, the peaceful and private setting made it worth the effort. The villa is kid-friendly, but families should be cautious around the tiled swimming pool area. There’s no TV, so if you’re traveling with children, make sure their devices are charged. Fortunately, the Wi-Fi is strong and reliable. Overall, it was a lovely, relaxing stay with amazing food and warm hospitality. We highly recommend this villa for a cozy and memorable getaway.

Nice hotel with good rooms. Unfortunately, the hotel seems to have a very relaxed policy for its guests. In the restaurant, a man can walk in and eat with a sweaty upper body, and the staff won't say anything. If there's a party with young people at the pool, with shouting and a lot of drinking, the staff also don't intervene. It's a real shame for the class such a hotel normally projects.

I had such a wonderful and relaxing stay at this resort. From the moment I arrived, everything felt welcoming and effortless. I was greeted with a refreshing welcome drink, check-in was seamless, and my bags were taken straight to my room which made the arrival feel extra special. The room itself was spacious and very clean. I was pleasantly surprised with welcome chocolates and brownies, which was such a thoughtful touch. The room was fully equipped with everything you’d need: bottled water, a hairdryer, toiletries, a coffee station, and a fridge stocked with drinks and snacks for purchase. It felt comfortable and well-prepared for guests. One thing that really impressed me was the laundry service. They had my clothes washed and returned within three hours, which was incredibly convenient and efficient. The pool area is absolutely stunning and very clean. They have three restaurants on site, which gives great variety. I ordered poolside nachos with a carrot and apple drink and it was delicious. Breakfast is a proper buffet, leaning toward a full English-style spread with plenty of options. That said, I do think the bathroom could use a bit of attention. Water leaked through the shower door when showering, the shower head could benefit from a deep clean, and I noticed a few drain flies. It didn’t ruin my stay, but it’s an area that could definitely be improved. I also experienced a small issue at checkout. They were unable to provide change when I was settling my bill, which delayed things. There were only two staff members assisting with checkout, and although I was scheduled to leave at 6:00am with a breakfast pack, I only managed to leave at 6:30am and unfortunately without the breakfast. Overall, I truly enjoyed my stay. The resort is beautiful, the staff are warm and welcoming, and the overall atmosphere is relaxing. With a little more attention to bathroom maintenance and smoother early-morning checkout coordination, it would be close to perfect. I would still happily return.

From the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free. Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere. Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site. Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.

The hotel was in a super nice area of El Nido, and therefore I would highly recommend. But the hotel itself was too expensive for what you get, the room smelled like urine and when we told the staff they’d put in a air refresher that gave of a really strong sweet smell for a couple of hours and after that the urine smell was back again so they tried to cover it instead of fixing the problem. Breakfast was okay, nothing special. You should not eat or drink at the hotel as it is crazy expensive and you can get very nice food/coffee at a 2 minute walk.

The hotel is nice, the room was big, we did switch room on second day for better view. The hotel was literally at 100% occupancy. The housekeeping was very efficient and so is the repair team. The location is very remote with not much around, so if you want to just relax, swim, and read a book, this is the perfect location. The hotel has a restaurant, a pool bar, a spa, a 24 hours gym, a pickle ball court, a large outdoor pool, and direct access to beach. On the positive side, the staff are so nice, very friendly, attend to your needs very efficiently. Honestly, I am super impressed that my room is always clean on time, there are always clean towels at the pool, this is extremely challenging for a fully booked hotel, which also was hosting a wedding and a conference during Valentine’s Day weekend and Chinese new years at the same time. On the negatives side, the carpet was dirty in both rooms, the AC was leaking and the toilet seat was broken, both were fixed right away. Because it is remote, we ate most of our meals in the hotel. The F&B program was not very well designed, options were limited for both breakfast and dinner buffet; after 3 days it feels a little like eating canteen food. Both my son and husband had salad on first day, while I only ate cooked food, so they were both pretty sick for the rest of the stay. Meanwhile, the operation team at the restaurant was clearly not ready for full occupancy, any order could easily take ＞45 mins and many local dishes were not available for days because lacking of LOCAL ingredients. They even ran out of ice cream at dinner, something that could have been stocked well in advance, unlike fresh vegetables. So any meal could take 1.5 - 2.0 hours. Again, the ataff was wonderful, they were doing everything they can to help. However, the management team really need to plan better for high season.

Excellent service. Very clean. Strong water — love to shower. Staff very accommodating. We got cookies everyday sent to our room. They also made extra efforts to serve us with other food from the kitchen during breakfast like white rice, garlic rice, and danggit. Was looking for beach front which I thought was somehow accessible via a path, but you’d have to go elsewhere for that. The great service more than made up for it though! Thank you!