The apartment was very clean and well managed by the operator. Apartment is still new and spacious. Check in instructions were very clear and easy to follow.
The only issue that we faced was the jacuzzi at the balcony. My child was waiting to enjoy it but it wasn't working. It can't heat the water, thus the water was too cold for my child. Operator was very responsive, brought the technician to try to fix but unfortunately, it can't be fixed.
One more thing to note is that it took us about 20min, slight uphill walk to reach Sky Avenue.
Overall its a nice stay, operator was very responsive.
Super good, the reception staff are also very attentive and enthusiastic! The security personnel are also very responsible! A pleasant experience, I will come here again in the future!!!And downstairs is the shopping mall, which is particularly convenient for dining and shopping
The hotel is located right next to the beach, offering a relaxing resort atmosphere. It has been refurbished, so everything feels modern and comfortable.
The service from the staff is excellent, making the stay even more pleasant. There are also plenty of food options nearby, so you don’t have to travel far to find something to eat.
Free parking is available, and valet service is also offered starting from RM68 per day for cars and RM48 per day for motorcycles.
The swimming pool is clean and comfortable, though proper swimwear is required.
Overall, I am very satisfied with my stay and would recommend it for a relaxing beachside getaway.
We stayed at Chateau Spa, Bukit Tinggi for 4 days and 3 nights to celebrate our wedding anniversary, and it was a truly pleasant and relaxing experience. The resort was peaceful and beautifully maintained, making it a perfect place to unwind and celebrate a special occasion.
The room was clean, and the toilet was well kept, which made the stay very comfortable. The staff service was truly tip-top—everyone was attentive, caring, and clearly prioritised our wellbeing and comfort throughout our stay. Their professionalism and warmth really stood out.
As for the food, breakfast and the buffet were fine, but the à la carte meals for lunch and dinner were definitely worth the money. The portion sizes matched the price well, and there was a good variety of Western and Malay cuisine. We tried the Western dishes, including salmon and steak, and they were delicious.
The spa prices were affordable, though booking in advance is recommended. We visited during the last few days of December, and the weather was cold and lovely, adding to the overall relaxing experience. We left feeling happy, refreshed, and well taken care of. Would definitely recommend this place for a peaceful getaway or a special celebration.
Great location which just in fromt of East Coast Mall. The room is nice, comfortable and spacious to stay.
I stayed here during Ramadhan, so it’s easy to get food for Iftar at the shopping mall. The hotel also provide Sahur with variety of foods. However, the room can be improved especially in the toilet which got some black stains. Overall, I enjoyed my stay here and will repeat again.
Overall, we enjoyed our stay at Hyatt Regency Kuantan, especially the ambience and hospitality. However, there are a few areas that require attention.
Cons / Areas for Improvement:
1. Water pressure was quite slow, especially for the shower. When turned to hot water, the pressure increased, but once switched to cold, it became extremely weak.
2. There was water maintenance work happening during our stay. Although the hotel assured that everything was under control, it did affect our comfort while on holiday.
3. We noticed a small clump of dust on the floor. While it was minor, as we were staying with a 2-year-old toddler, it raised concerns as children tend to put things into their mouth. Housekeeping may need to be more thorough.
4. There should be better control of wild monkeys, especially around the parking area. I was chased and nearly bitten, which was quite frightening and unsafe for guests.
Pros / What We Appreciate:
1. Excellent service recovery — I forgot to disable the “Do Not Disturb” sign but informed the front desk to clean the room. The housekeeping staff called first to ask for permission before entering, which shows professionalism and true 5-star service standards.
2. The hotel’s surroundings are beautiful, clean, and very calming — truly breathtaking.
3. The beach is very clean and conveniently located right next to the hotel.
4. Large swimming pools (two pools available), so it never felt crowded.
5. Staff were extremely friendly, polite, and always willing to help.
Conclusion:
Hyatt Regency Kuantan has great potential with its beautiful location, facilities, and outstanding staff. With improvements in water system management, housekeeping checks, and wildlife control, the overall guest experience would be even better.
We had a great 2 nights stay at Antara Genting. Rooms are clean. The bed and pillow are comfortable. The weather is so cold that we didn’t even need to switch on the fan or aircond throughout our stay. Took us about 16 mins walk/about 1235 steps from Antara Link Bridge to Sky Avenue. Will definitely be coming back again.
Good experience, room is big and clean. There is also a paid shuttle service to First World, which makes us convenient.
Hotel stuff (the young man) is great and very helpful.
However the other stuff (the young girl) is a bit hard to communicate, but can see she is trying her best to help.
There is also a gym room there.
Muito boas instalações, piscina até às 10h. acesso directo à praia. Boa vista direta para o leste, para ver o sol nascer.
No entanto, a vibração Da Noite muda muito.Alguma coisa estranha aconteceu.O bebé chorou muito alto e minha sobrinha até FOI parada Na Frente Da janela. Por isso, se você é sensível a essa coisa, você TEM que ter EM conta.
Mas ele VAI pensar EM repetir.
Foi UMA estadia maravilhosa e tivemos um BOM tempo para nós.O pessoal é tão amigável e útil.É UMA visão fantástica.Gostámos e gostámos dela até o máximo. Obrigado Kasturi
Muito bom
88 avaliações
8,8/10
Preço a partir de
€ 82
por noite
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8.6/10
Very Good
AAnonymous UserI had a wonderful stay at this hotel. The service was excellent—the staff were friendly, professional, and always ready to help. The location was very convenient, with easy access to nearby at restaurants, and took only 10 minutes to GPO & Cable Car station (Awana Skyway). The food was delicious, offering a wide variety of options for breakfast and dinner. Overall, it was a comfortable and enjoyable experience, and I would highly recommend this hotel to others.
GGuest UserThis was our 1st stay in the resort and it turned out to an interesting & awesome experience!
We checked-in on 11th of March & checked-out on 13th of March. I booked a 2-single bed room but the hotel given us a king bed room at the upper floor. After talking to the front desk. I was told only king bed room was available. However, my wife didn't have a good night sleep as she was having light sleep, so easily waken-up due to noise & movement. The upper floor somehow was noisy due to the traffic outside the hotel. We have no choice but to feedback to the hotel manager on the 2nd day. The manager Ms Su was kind enough and upgraded us to a 2 bedroom suite on the ground floor, with 2 single beds & a king bed. That made our 2nd night slept peacefully. Thanks Ms Su of her attentiveness.
The morning breakfast was a ala carte menu of Malaysian & western cuisine. Not a fantastic food but the service given by the professional F&B staffs made the experience so pleasant! Sincere thanks to F&B supervisor Santhosh & staff Myint of their attentive service.
MMarina YoshiOne-night last-minute stay at The Kasturi Resort, Cherating with my husband and two kids. First time here and overall satisfied. Calm, relaxing resort and we enjoyed the spa. However, there is no kids’ club, so it may be better suited for couples or families whose kids enjoy quieter activities. Still a pleasant and refreshing short stay.
GGuest UserWe had a great 2 nights stay at Antara Genting. Rooms are clean. The bed and pillow are comfortable. The weather is so cold that we didn’t even need to switch on the fan or aircond throughout our stay. Took us about 16 mins walk/about 1235 steps from Antara Link Bridge to Sky Avenue. Will definitely be coming back again.
AAnonymous UserFacilities: The facilities are quite complete. It was a weekend when we went, so there were a lot of people at the pool. The water looked yellowish and smelled strongly of chlorine, so we didn't dare to use it. The elevators were a bit slow. The air conditioning and hot water in the room were both good. There's a Hard Rock Cafe upstairs.
Cleanliness: The room was clean and tidy, but on the first night, we found small cockroaches in our room. When we reported it to the front desk manager the next morning, she just said she would have staff clean and deal with it, and if we still saw cockroaches after returning to the room, they would give us a new room. I even argued with her that this wasn't about the room being dirty; cockroaches wouldn't just disappear after cleaning. But she refused to change our room. As a result, when we returned to the room in the afternoon, we found two or three more small cockroaches, so we went straight to the front desk. The assistant front desk manager in the afternoon had a much better attitude, apologized sincerely, and immediately changed our room. She even gave us her phone number and told us to call her directly if we had any problems.
Environment: There are not many dining options nearby; it's more convenient to drive. The environment is quiet and secluded. If you stay in a mountain view room, you can see the mountains from the balcony.
MmrseyzaaaBooking at the same day and last minute, attract from the kids pool and room. Book for one studio room, and when arrive. They said the room is full and they upgrade to family room. My kids love that room so much and so big. Also the cleaness and facility everything is good. My kids got play at kids pool and other pool also.. we have so much fun and memory in here. Definitely will be myfav place whenever i come to genting highland in the future !!
GGuest UserThe environment for the room is very nice and there is a nice view outside. And also they do have wine glasses in the room and me and my husband can have wine time during the jacuzzi. During morning time you can see the nice view and be able to see the temple. There is also a linked bridge to the outdoor theme park and enjoy our time there. There is also a gym room and indoor swimming pool downstairs. Next time I will bring my family to come and stay here again.
AAnonymous UserFantastic! I absolutely loved it. Everything was so simple and straightforward. The self-check-in process was a breeze – no need to bother anyone. The customer service staff were also wonderful 😊. Nice and very good!
GGuest UserTFantastic Family Escape – Kids Loved the Pool & Beach!
Rating: 4.5/5
We had an absolute blast at Swiss-Garden Kuantan! If you’re looking for a family getaway that keeps the kids entertained, this is the spot.
The Highlights:
Kid-Approved: The pool area with the slide was a massive hit—my kids (3, 9, & 11) couldn't get enough of it.
Beachside Bliss: The location is perfect, with easy access to a beautiful, clean beach that we really enjoyed.
Nightly Entertainment: The fire show for hotel guests was a fantastic surprise and a great way to end the day.
Top-Tier Service: A huge shoutout to the staff—they were incredibly friendly and helpful throughout our entire stay.
Breakfast Win: The breakfast spread was seriously good!
Pro-Tip for Guests:
The breakfast buffet gets very busy during peak hours, and you might have to wait for a table. My advice: plan your timing to head down a bit earlier to beat the rush and secure your spot comfortably.
MMystery solvedThe stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong
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Informações sobre viagens locais
Quantidade de hotéis
34
Quantidade de avaliações
10,327
Maior preço
€ 2.263
Menor preço
€ 13
Preço médio (fins de semana)
€ 323
Preço médio (dias úteis)
€ 293
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