Hotéis 3-Star em Pahang, Malaysia

"We recently stayed at the Genting SkyWorlds Hotel (formerly known as the Theme Park Hotel). While the name has changed, the charm of the location remains. We thoroughly enjoyed our stay, specifically for the stunning mountain views from our balcony. However, there were a few issues with the room maintenance. Upon check-in, we found stagnant water and debris in the bathroom sink, which wasn't the best first impression. Additionally, we noticed a persistent smell of cooking/food in our room, suggesting we were located perhaps too close to the hotel kitchen or a nearby restaurant ventilation system. Interestingly, we found ourselves spending more time relaxing in the room than exploring. Genting has become very commercialized, feeling more like a giant shopping mall and entertainment complex than a nature retreat. Aside from the view from our balcony, the 'green' side of the highlands is fading. Despite the cleaning issues, we still had a pleasant, relaxing time and would return for the atmosphere."

"PLEASE IMPROVE THE COMMUNICATION BETWEEN YOUR STAFF! First impression — sangatlah cantik. Location tepi pantai, dan yang paling best, ada kolam. Bilik pun okay untuk family menginap, memang sangat selesa. Tapi satu je yang kami kecewa — SERVIS & COMMUNICATION TEAM. Kami sekeluarga bukan dari negeri sini, jadi bila check-in time pukul 3.00 petang, mestilah kami expect bilik dah ready. Tapi rupanya kami hanya dapat bilik sekitar 5.30 petang — AFTER 2½ HOURS WAITING. Bayangkan dengan anak yang dah tidur dalam kereta. Memang penat dan kecewa. Untuk apology, receptionist lelaki tersebut kindly offered complimentary hi-tea, 3 additional breakfast pax, dan yang paling penting dia sendiri informed yang kami boleh checkout pada pukul 1.30 petang. So, okay lah. Kami appreciate the gesture and accepted it. BUT THEN, THE NEXT DAY… Around 12.15 PM, reception called our room asking bila kami nak checkout. We were confused because the receptionist the day before clearly told us that we could checkout at 1.30 PM. The girl said she would call back, and another staff called us again. Same thing — she said housekeeping needed to clean the room and that we could not extend the checkout time. The complimentary breakfast was mentioned as the compensation. Seriously? What do you expect? We were not one or two people. We were a whole family getting ready. At 12.15 PM you call and expect everyone to pack and leave almost immediately? I told her, “We can definitely checkout by 1.00 PM.” But she still insisted that we had to leave before 1.00 PM. No argument from our side, we just followed. The frustrating part is — WE WOULD HAVE BEEN FINE CHECKING OUT AT 12.00 PM IF WE HAD BEEN TOLD PROPERLY FROM THE BEGINNING. The problem isn’t really about the 1.30 PM checkout. The problem is the communication between your own team. One staff promised 1.30 PM, and the next day another staff called and told us something completely different. First, we waited 2½ hours for our room. Then, after being told we could checkout at 1.30 PM as an apology, we were suddenly asked to leave earlier because housekeeping needed the room. Please improve the communication between your staff. Beautiful place, comfortable room, great location — but unfortunately, the service experience was affected by something that could have been avoided with better communication. Miss communication really ruined what could have been a very nice family stay"

"I would recommend to all my friends and families! This place is amazing and all the staff is friendly and helpful. The activities (especially the Sungai Kernam Forest Therapy) are interesting and worthy. Taman Nagara is the oldest forest in the world, please visit this place if you have time. The room was clean and comfortable, and surprisingly, the food was good too!"