Hotéis 5-Star em Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

I had the absolute pleasure of staying at Maidens Hotel, Delhi with my wife and our 17-month-old daughter, and it has truly been the finest hotel experience I’ve ever had. From the moment we entered, the entire team made us feel like family. Every staff member is courteous, warm, and genuinely hospitable. The front desk is always welcoming with a smile, and I’ll especially remember Aijaz, who greeted us so kindly, and the GM, Prachi, who personally extended her warmth. Housekeeping, security, restaurant staff and every single person here has a helping mentality that sets this property apart. Our room was nothing short of spectacular; spacious, beautifully maintained, full of thoughtful amenities, and carrying a fragrance that instantly makes you feel at home. We had a luggage room, a drawing room, and a wonderfully decorated washroom. The welcome fruits and cakes were such a delightful surprise, something very few hotels still practice. There was even a little cutey bed prepared just for our daughter, which melted our hearts. What touched us most, were the gestures for our little girl. Housekeeping left her personalized cushions and adorable plush toys; ‘act of kindness’ that go far beyond duty. Seeing her cuddle up with a cushion embroidered with her name, and play with the toys thoughtfully arranged on her bed, was pure magic. These are the kind of memories we’ll treasure forever, and I’ll make sure she knows how dearly she was cared for here when she grows older. The dining experience was equally outstanding. Executive Chef Jashan Arora is beyond my praising capacity, a beautiful mind whose generosity and care cannot be overstated. Jashan even stood there during our departure, a gesture that shows the depth of his character and the heart he puts into his work. He personally ensured that our baby’s meals were made exactly how we wanted, often even better, and the dinners we had were delicious. The buffet breakfast was served alongside a green lawn where I had morning walks with my daughter, a picture-perfect start to each day. This heritage property itself is breathtaking. Maidens Hotel has preserved its timeless architecture and charm so beautifully that every corner feels picturesque, walking through it is like stepping back into history, yet with every modern comfort in place. There is truly nothing I can complain about here. If anything, my only regret is that I couldn’t do anything for the people who made our stay so memorable. To Jashan, Aijaz, Prachi, Ayushi, the restaurant team, housekeeping, security, and everyone else, you have my heartfelt gratitude. This hotel has set a standard that others should learn from. It is, without doubt, the best hotel I have stayed in, and I look forward to returning again. Until then, I’ll miss you all dearly.

Although it's geographically close, you definitely need a car to get around; it doesn't feel very close otherwise. The room was decent, but the breakfast stood out with a good variety of options, and the traditional Indian desserts were quite delicious. There's a mall nearby with restaurants, and it's a new area with good security, which makes it very convenient for business travelers.

We stayed for a night where was a comfy stay after stayed in the scam hotel (Hotel Emerald). The location is convenient as it’s nearby the airport. The security, front line & restaurant staff provide good services with smiles. You also can go to food court nearby with different food choices. Highly recommended

The Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable. The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances. Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency. Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi. The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them. Overall, this was still a good stay and probably the best hotel for the price in this part of town.

It was the most memorable and special trip with trip.com from start to finish and especially after encountering the problems at Heathrow Airport on the 21/3/25. The team at The Oberoi were special,Akshita and The whole team made us feel at home and like family.You have surpassed our expectations of our stay at The Oberoi .Thank you also to Serker,Nikhil and all the team who have added a special touch to make our stay most comfortable,enjoyable and special.We wish you all the very best for the future and may you continue to excel in your exceptional standards of care ,attention,,compassion and person centred care ,always thinking about the guests and their comfort xx 🙏❤️Thank you and see you all very soon x Sanjay and Nisha Nathwani x

I stayed here for 6 nights. The hotel is quite outdated and in need of refurbishment. The room was spacious, and they provided complimentary water generously. However, the elevator was very slow, and it took a long time to go up to the room. Unfortunately, the front office team was not helpful at all. I felt they were quite new. They arranged my car going to Taj Mahal 30 minutes late, and the front office staff insisted that I was mistaken. It was very frustrating because I had proof and a message sent to the concierge requesting the car at 5:00 AM. I ended up calling the Night Manager to report the issue. The saving grace was the hotel driver (Ardos—apologies if I spelled his name incorrectly), who provided excellent customer service. He was very good and made sure I was comfortable throughout the journey. He is a wonderful staff member who truly goes above and beyond. He was very helpful and kind. Someone like him should be well taken care of by the management. Kudos to him!

This was my first stay here, and I was very impressed. The facilities are clean, and having a Japanese restaurant on the first floor is a huge plus. The room size was just right – it's definitely a hotel that Japanese travelers would appreciate.

The exterior looks very high-end, but the facilities inside are really quite old. It feels like at least 20 years. The space in the room is relatively large, but many of the things in it are old and old. The temperature is only a little bit in the hour and the breakfast is quite average, but it is estimated that local Indians will like it

This hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot. Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!