Hotel próximo a Jiaoxi Station Area/Jiaoxi Hot Spring,Condado de Yilan80% dos visitantes escolhem essa área
UUsuário convidado2024.10.21
My husband and I stayed at this resort for one night and we greatly appreciated Ishi Chen, Nancy Wu and Peggy Wu’s help. We are an old couple with medical issues and the room we received upon check-in was starting to cause my allergies to flare up. Upon speaking to Nancy and Peggy, they listened to my concerns and reported to Ishi, who helped us change our room. As my allergies can cause severe issues to my body, we were afraid that we wouldn’t be able to enjoy the rest of our trip in Taiwan. But with the help of them, I didn’t experience an allergic reaction and was able to enjoy the rest of our trip. Ishi, Nancy and Peggy were extremely professional, responsible and kind, so that we could create such precious memories on our trip. Thank you so much.
Hotel próximo a Jiaoxi Station Area/Jiaoxi Hot Spring,Condado de Yilan80% dos visitantes escolhem essa área
AAFormosa2025.07.13
We stayed at this Hot Spring Hotel back 2021 and we liked it. Location and Interior design, neat and well-trained reception staff, rooms are nice too with modern kind of high-tech furniture and lighting and space tiled hot spring prviate bath. they got public one too. And whats more - we were really pleased with buffet breakfast.good welcoming staff. and very clean.
Hotel próximo a Taitung Station,Condado de Taitung42.9% dos visitantes escolhem essa área
UUsuário convidado2025.01.12
Convenient location to the train and bus stations. Car rental places are nearby. Route 8101A and Express A (ferry harbor) bus stop is not too far from the hotel if east coastal attractions and the Green Island are your destinations. 8101A departs once a day at 8:30 to major sightseeings along the coastal highway in a cruise ship style ride with 30 to 60 minute stay at each attraction and then returns to the departure stop in a close loop. Express A to the ferry harbor in 20 minute ride with a 30 minute bus interval.
Room is big and beautiful.the food is delicious place is peaceful and clean staff are very friendly and helpful I will choose again this hotel.highly recommended.
Hotel próximo a Makung Downtown/Penghu Night Market,Ilhas Pescadores
UUsuário convidado2023.09.20
O hotel está em uma localização muito boa, em frente ao porto. Se você quiser passear pela ilha, pode pegar um barco do outro lado.
Como havia um bilhete para comemorar o aniversário do meu marido, o hotel teve muito cuidado em decorar a cama com cisnes, polvilhar pétalas de rosa e enviar um cartão de bênção 😊.
O hotel é um hotel amigo do ambiente. Há garrafas de vidro no quarto que podem ser enchidas com água com gás ou água normal, o que é muito conveniente.
Hotel próximo a Jiaoxi Station Area/Jiaoxi Hot Spring,Condado de Yilan80% dos visitantes escolhem essa área
AAnonymous User2026.01.17
The room was clean and the bathtub was huge, perfect for two people to enjoy the hot springs together. Plus, there were free hot spring fish at the entrance for a foot spa, which was an amazing experience. You could also boil hot spring eggs; it was a 50 NTD discount per room, with extra charges for more, definitely worth trying. The breakfast offered a good variety, but my only minor complaint is that there was no toaster for the baked goods. If there were, it would be even better.
Hotel próximo a Anping District,Tainan11.1% dos visitantes escolhem essa área
EElaine H.2025.02.25
Great for family with kids, night market are walking distance, so does the Tree House!
Hotel itself has indoor playground and outdoor sand pit, and rock climbing facilities!
From Gaoxiong it is easy ride , 39 mins express train and 23-25 mins uber ride!!
Easy kill a 2 days there with easy access from a Gaoxiong!Small more layback vibe , and with all the historical ruins!Defiantly worth to check out!
Front desk gets over crowed if you end up with big group check in or out !
Our family had a great time,we had the 1 hour cruise trip,Anping old street,night market,and fort in our belt in our 2 days stay, and lots of rock climbing and sand pit, indoor pit ball!!
Hotel próximo a Jiaoxi Station Area/Jiaoxi Hot Spring,Condado de Yilan80% dos visitantes escolhem essa área
CConnie Chang2025.05.13
Cozy room with private hot spring and great service. It's not far from the train station and main street. They also provide shuttle bus service you can enjoy it. Beside, there is a famous traditional dessert ”soybean pudding” nearby!
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159 avaliações
9,4/10
Preço a partir de
INR 9.874
por noite
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8,9/10
AAnonymous UserEverything was good during my stay in this hotel. The lighting of the room was a bit too dim for me, but it wasn't a problem during the day as there was plenty of sunlight from the window. What I like about is that they put a coffee table and an armchair by the window, making it quite enjoyable to do some reading during the day. The location is a okay, around 10-15 minutes walk from the closest MRT station. The way to the station was clear and had a variety of local shops to explore.
Hotel em Sanduo Shopping District/Wufu Shopping District, Kaohsiung
Preço por noite a partir de:INR 5.896
9,0/10
Good
GGuest User1. Misleading Entrance Signage
Upon arrival, we followed the signage pasted on a pillar that directed guests to a staircase entrance. However, when we reached that entrance, we were shocked to find the door marked with the sign “来宾止步” (“Guests Stop Here”). When we raised this with your staff, we were told that this entrance has not been in use since the COVID-19 period. While we understand that certain operations may have changed during the pandemic, COVID-19 restrictions have ended for more than two years. If the primary entrance has been permanently closed, why has no corrective action been taken and the misleading signage still left there? Carrying heavy luggage up and down a sloped path unnecessarily was frustrating and avoidable.
2. No Staff Assistance or Clear Signage at the New Entrance
When we finally located the new entrance, there were no staff members on standby to assist us, nor was there any clear external signage indicating that this was the correct way to access the lobby. The explanation given later was that all staff were away assisting with parking which is not acceptable. At least one person should have been assigned to remain at the entrance, or the last person leaving should have arranged for another colleague to cover the position. In addition, the Operations Director mentioned that there is signage inside the new entrance directing guests to take the elevator to the lobby. However, this logic is flawed. If guests cannot locate the correct entrance in the first place, how could they possibly see a sign placed inside?
3. Poorly Trained and Unprofessional Front Desk Behavior
After struggling outside, we called the number listed on Google. Only then did someone finally come out and lead us in. By that time, we were exhausted and upset. When we confronted the front desk staff about why they ignored us, despite us clearly visible outside the “来宾止步” glass door, making eye contact and knocking for help, but they claimed they “did not see us.” This excuse was clearly untrue, as we observed them looking in our direction. Even more disappointing, none of the front desk staff offered an apology even until we requested to speak to the Operations Director and asked him to review the CCTV footage. After reviewing the footage, the Operations Director confirmed that the front desk had not been alert and apologized on their behalf. However, he did not acknowledge that the front desk’s attitude and lack of sincerity were also serious problems. Being “not alert enough” and showing no sense of apology or empathy are two entirely different issues.
As an international hotel, the front desk is the first impression of your service. Regardless of the quality of your facilities, this poor experience completely overshadowed the positive aspects of our stay. It also severely damages the reputation of Kagaya Group — a brand that has long been admired for its exemplary Japanese hospitality and politeness. Although we appreciate the Operations Director’s effort to make amends by offering us a meal and gifts (which we declined), it remains undeniable that this incident reflects a failure in staff training and management oversight.
We hope that management will seriously review this incident, especially the issues of:
- Inadequate and misleading signage at the entrance
- Lack of staff presence and assistance upon guest arrival
- Poor front desk awareness and unprofessional behavior
We trust that Kagaya Group will uphold its proud tradition of service by addressing these problems promptly and ensuring no other guests experience such treatment in the future.
Thank you for your attention.
CCaleb CreasonHotel is quite nice, staff was very friendly and room as clean and equipped nicely. Breakfast was expansive with a good selection for everyone. The location is within walking distance to many things. We took a nice walk to the science park area and visited one of the local temples. There is also a nice speakeasy bar within 10 min walk (kind of hidden past the starbucks up the hill). I would definitely recommend this hotel to business visitors or tourists as well.
JJay626A stunning view greeted us when we first checked into our room. We didn't expect to see a great view of the Taipei 101 given the hotel's location. A perfect place to watch countdown fireworks. Hotel room was very clean and spacious. You can see the small details and effort in maintaining the room. Welcome snacks were delicious. Special mention to the popcorn which was so good. Good location with walking distance to nearby hypermarket and 西门町. Well connected to nearby mrt and bus stations. Definitely living up to its high scoring.
AAnonymous UserGood view, but far from the city, hard to find local restaurants around, the closet making sound when u move and the shower door also cannot close properly. The service is 100/100
GGuest UserWe had 3nites stay.
Great hotel, spacious, clean. Friendly staffs
Bath tub is a great way to end your day after a long day out.
Location:10 mins walk to Banqiao station for train/HSR
Amenities:Hotel does not provide free basic amenities, NT100 per pack. Remember bring your own.
Gym is chargeable, a pity
There is an Osen, free for the guests
7-11 and Family near hotel
There is a shop just opp the hotel that serve lamb hotpot during winter, very delicious.
Highly recommended except the location if u are dragging your luggages.
GGuest UserLoved the hotel! First of all there is the great, friendly and professional hotel staff. Also, the location of the hotel is ideal: closeby Taipei 101 and Xiangshan. At last, the room itself was really nice and comfortable. Overall I had a perfect experience at W Taipei!
KKuantheenThe hotel is nice.. very convenient location.. Supermarket (Carrefour), restaurants, 地热谷, Beitou Hot Spring Museum, Taipei Public Library Beitou Branch (unique design), Xinbeitou Historic Station, all just walking distance.. Plus the hotel has own hot spring/onsen, we can relieve our tiredness/fatigue after daytime walking around.. Hotel breakfast is good too.. They provide variety types such ********* (卤肉饭,Oden etc) , bread & pastries, congee, dessert etc.. Overall is a good experience and totally recommended..
BBetaLinWe came here to celebrate my son's birthday and also dined at the Jì Izakaya next door. The staff were incredibly friendly and attentive, from the elevator to the front desk, and we were offered welcome drinks. The location is excellent – it's within easy walking distance to Taymall, which is super convenient. Parking is available, the breakfast was good, and it's close to the airport.
AAbby KuoThe room was clean and spacious, making for a very comfortable stay. The hotel is ideally located in Shuishe, a stop for the Taiwan Tourist Shuttle, offering convenient transportation while still being quiet. It's just a 10-minute walk to the Sun Moon Lake Visitor Center where you can catch the Taiwan Tourist Shuttle and the round-the-lake bus. Since there aren't many shops or food stalls in Shuishe at night, we chose a room package that included dinner. Both dinner and breakfast were buffet-style at the hotel, allowing us to relax and enjoy, offering great value for money. The in-room bathtub was perfect for a hot soak, which was very convenient. The service was excellent, and both my friend and I were very satisfied. We'd be happy to book this hotel again next time.
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