Enjoyed during my one night stay. I’ve booked an urban twin room, allocated at level 15 facing the river. The view is stunning. As it was still Chinese New Year period on my stay, so got to see a number of fireworks from my room. Staff are friendly. Would definitely come back.
I was very satisfied with my stay at this B&B. The check-in process was clear, straightforward, and quick. The room was spacious, very clean and tidy, with all the amenities you could need. The view was absolutely beautiful. I slept very soundly and quietly at night 🛌. I'll definitely be back to this B&B next time! 👏👏👏
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
IIambakerYin2026.03.03
Stay only 1 night for business trip. The location is good with a lot of eateries around. I book queen size bed but got a triple bed. No complaint but the bed sheet material causing me to felt itchy on my skin. Not sure if it’s just me
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
AAnonymous User2026.02.09
I booked a Suite for 4 days and 3 nights to celebrate a loved one's birthday, but the experience failed to live up to the occasion.
Expectation: A special birthday touch and a premium room experience. Reality: Our requests for a cake and decorations were ignored, and the view from the Suite was just the side of another hotel.
To make matters worse, the in-room dining service was disappointing; the staff member was surprisingly unpleasant to talk t when I asked about the menu, and the food quality was subpar. While the infinity pool views of the Johor Strait and the excellent breakfast buffet were highlights, they couldn't make up for the service gaps. We will not be returning here for any future special occasions.
Breakfast at Oliva cafe was great. But on the 2nd morning which coincides with Xmas day, the service was not too great. Too a while to replenish food 😅 might be due to lack of staff? I don't know. The best point is the location, near (walking distance) to mid valley south key mall but not the same pricey tag to st Giles. Room is clean and functional. I like that I can control the thermostat
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
GGuest User2026.01.07
The room is clean, spacious & the staff are helpful especially the technician who can adjust the TV Channel,and it comes very quickly and fast. The receptionist is also very friendly with customers.
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
IIzzyCT2026.02.14
Staffs were really good, friendly and helpful throughout our stay. They answered all our questions and made sure everything went smoothly.
The hotel is clean and location is convenient, close to KSL. Below the hotel there is a small old school food court selling nice yummy hawker food. If you want extra decor for your room or event, it's available at an additional cost. Best to check with the hotel directly for what's offered and how much it is.
Photo attached is the simple decoration surprise for my hubby. Last but not least thank you the Dian, for the arrangement.
Hotel próximo a Legoland Theme Park,Iskandar Puteri8.4% dos visitantes escolhem essa área
BBayla Vered2026.01.28
This is my third time staying here, and I’m still satisfied with the service provided. The only downside this time was that the room didn’t have a safety deposit box, and it was located on the first floor in the middle section, so it was quite noisy due to traffic and people hanging out by the roadside. If you want a quieter room, request one on the 2nd–3rd floor at the end of the wing.
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
Llittletraveller2026.01.12
Had a 1 night stay. Counter staff check in and checkout was fast and polite. Location is great alot eateries just downstairs.
Free parking for hotel guest, just need to validate ur tng card before exit.
Theres a minimart within the hotel that opens till midnight.
Spacious room, with in room water dispenser (hot and normal temperature).
Toliet needs some improvement, theres some rusty and stained shelving under the basin. Shower area supposed to have a transparent glass but its now covered with white wrapping. Theres also a blind at the shower area, which i cant release up, seems like it is stucked. The blind is abit obstructive and has some mold. With this, makes the shower area dim and darker. Basin drainage seems choked the water drains very slow.
The bath foam and shampoo smells really really good. Aircon is decent as well, love the smart tv!
Overall, decent stay!
Hotel próximo a City Center of Johor Bahru,Johor Bahru77.9% dos visitantes escolhem essa área
AAnonymous User2026.02.09
My husband and I had a pleasant stay here! We were warmly greeted by receptionist Aini if I’m not mistaken. We were extremely grateful when she gave is the early check in and birthday cake specially for my husband’s birthday.
The room was extremely comfortable and the facilities provided by the hotel was amazing. To top it all off, the breakfast spread was too good to be true haha. The concept of having the infused and sugar syrup intrigued me!
Great
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AAnonymous UserMy husband and I had a pleasant stay here! We were warmly greeted by receptionist Aini if I’m not mistaken. We were extremely grateful when she gave is the early check in and birthday cake specially for my husband’s birthday.
The room was extremely comfortable and the facilities provided by the hotel was amazing. To top it all off, the breakfast spread was too good to be true haha. The concept of having the infused and sugar syrup intrigued me!
YYL_SnoopyIf you like a quiet, cosy place that give you a resort feel, then this hotel will be a good choice.
Initially booked this hotel is because wanting to try the Gem Spa, as previously I tried their other outlet which was very good. But sadly due to time constraints, we didn't manage to go the spa.
What I like about this hotel is, there is a hard rock within the hotel. So if you do not want to travel 15mins out, then you can actually chill and eat there.
The room is cosy but sadly that even I had booked the sea view, the view was not directly. I was allocated a room that faced the road and far right is the sea. But the plus point is I have a bathtub.
Overall the service is good, breakfast is average and the occupancy of the hotel is high but you do not feel crowded.
GGuest UserEnjoyed during my one night stay. I’ve booked an urban twin room, allocated at level 15 facing the river. The view is stunning. As it was still Chinese New Year period on my stay, so got to see a number of fireworks from my room. Staff are friendly. Would definitely come back.
GGuest Useri have nothing bad to say, this is definitely 1 of the best hotel apartment i have ever stayed. my youngest son doesn't want to leave the hotel. he cried and ran back to the lift lobby asking to go back to the hotel room when we had already checked out. great for families, breakfast was ok , quite good, the room excellent, pool was nice and cold. definitely coming back here.
NNHTDSgoeswhereWe had a total of 9 pax (4 adults, 5kids) and we took the 4 bedroom apartment. 4 rooms, 3 bathrooms. We got the one on 45th floor. If ur afraid of heights like i am, the room we got is facing the causeway. So it wasnt that bad. The apartment is clean and feels very homey. The only downside as usual is the internet connection bcos its very near sg so ur internet will be back and forth with sg connection. TV has youtube and netflix. But no local channels. Below has mamak shop, minimart and laundry. We had a wonderful stay the kids didnt want to go home.
GGuest UserIt was very good experience as we stayed with families there. There were kids activities planned by Hotel staff. Nice pool but there is no slide or water park like thing. The location is nice as nearby there are lot of shops to buy anything you like. It’s far from
Beach but there is shuttle bus to beach so no need to worry. Beach of Desaru is not so great ok types so you are not missing a lot by not staying on the beach. Hotel rooms and spacious and clean value for money for sure.
JJaymie SooThe good:
comfortable bed, decent cleanliness, working aircon, game console was cool, nice view at #48.
The bad:
Host expect you to contact them on the day else no sound no pic.
Sent a series of pictures and videos, shock to see they asked for deposit and my passport photo as part of their requirements. I’m not comfortable with that.
Drivers beware: This unit located at B1-2 is damn troublesome. I had to park outside the gantry and walked all the way to the end of the building (approx 200m one way) to get the card. The guard weren’t familiar with such arrangement had to call another guard over to assist in order to let me into the mailroom to retrieve the access card.
After that had to walk all the way back again to the entrance. When I drove to the gantry, the access card didn’t work, guard had to come over again to assist. End up found out it’s because the previous user did not “tap out” so we can’t “tap in”.
The wayfinding in the carpark is worse ever. Don’t know where to go up, don’t know where to exit. Turn round and round the entire carpark to find and realised it’s in the middle of nowhere.
Now for the accommodation itself, it’s decent. Towels were provided. No toothbrush provided but 8 combs provided instead (pic). The cups were damn disgusting (pic).
Overall will not return as the carpark and checkin experience was really a huge turnoff.
AAdillawatiThis was my first stay at Sheraton Hotel Johor Bahru, and as someone who places a lot of value on customer service, the team genuinely exceeded my expectations. Across multiple departments, the staff consistently showed a positive attitude, thoughtful consideration, and a clear willingness to go the extra mile for guests.
During breakfast, staff regularly greeted us and checked in to see if we needed anything. Even during peak hours, another team member managed the lift flow smoothly so the lifts could be used more efficiently. I also appreciated how staff didn’t just point us in a direction—they guided and accompanied us to available tables, which made the whole experience feel warm and well-organised.
My family was especially tired after arriving late at night, and we were momentarily lost while trying to find the reception lobby on Level 5. The security guard responded to our questions with patience and grace, and that same welcoming energy continued during check-in. The guest relations officer answered my breakfast questions with such kindness and a big smile—even when I was experiencing serious brain fog (lol!).
It’s these small, consistent acts of care—paired with genuine positivity—that set this hotel apart.
I also completely understand how Sheraton Hotel Johor Bahru lives up to its reputation as a family-friendly hotel. We spotted the kiddie pool with water slides, and Mizan had an absolute blast splashing and playing there. The pool area itself felt thoughtfully planned—well laid out, with facilities that made it easy to enjoy the space while still feeling calm and relaxing.
The room delivered too, especially in comfort and cleanliness. The bed was incredibly inviting (the kind you immediately want to melt into), and the overall bedroom layout felt cozy and well designed—simple, comfortable, and easy to settle into after a long day.
One more thoughtful touch that really stood out: the hotel even had a balloonist on-site creating balloon designs for the children. Honestly—what family-friendly hotel goes the extra mile to do that? It was such a simple but brilliant idea, and you could see how much it delighted the kids. His balloons definitely made the young guests happy, and it added an extra layer of joy to the whole stay.
Unmatched customer service, family-friendly facilities, and cozy hotel rooms all in one place? Sheraton JB tops my list.
GGuest UserNice apartment, my kids love the place and the swimming pool. Washing machine and fridge works very well. Nice area too. Peaceful and calm place. Not overly crowded. Will come again. Would be nice if got full length mirror. Hehe. Sorry too occupied and didnt take photo of the room. But it is as seen on photos on the website.
OOlive erThe hotel is old but well taken care. The check in and check out process needs to be improved, took too long.
The breakfast charge is over priced. I paid Rm50.88 per meal for my 7 year old kid. And the breakfast varieties are very normal, very limited choices.
The environment to eat is also very messy, people queue up for 10-15mins just to get the omelettes. Probably due to long holidays, it’s hard to find a table to sit down and eat. Shortage of workers to clean the table and to clean the room too. Our room only managed to be clean at 5pm.
The room is clean, the staff are friendly to help. We enjoy the beach and the pool, the pool is very friendly for kids.
The hotel also provides many other activities.
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