Hotéis 4-Star em Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"I really enjoyed the food, breakfast, sedap and satisfying. Love that there’s a swimming pool and gym to chill and stay active. The room also comes with a bathtub, which makes it even better for relaxing after a long day. Definitely worth it!"

"Foi fácil e direto, com instruções sobre como fazer o check-in e o check-out. A limpeza da unidade era consideravelmente limpa, embora houvesse um pouco de poeira no chão, o que eu acho que eles poderiam ter entrado pela fresta inferior da porta principal. A casa de família tem todas as comodidades que poderíamos desejar. O supermercado Aeon, a farmácia e os restaurantes ficam a poucos passos da casa de família, muito conveniente para nos locomovermos. O nível de segurança da casa de família é muito bom para proteger os residentes, impedir o acesso não autorizado e garantir um ambiente de vida seguro. Podemos ver os seguranças patrulhando todas as áreas, com atenção e medidas de segurança. Isso nos faz sentir mais seguros durante a nossa estadia. Dou nota 9/10 para a nossa estadia, menos 1 ponto foi por causa do pequeno desgaste, como uma placa lascada, porta de correr com fechadura quebrada na varanda e papel de parede descascando. 8/10 para as comodidades do condomínio, menos 2 pontos foi porque na piscina infantil foi encontrado papel higiênico encharcado dentro da piscina e pontas de cigarro na escada da piscina. Acho nojento, anti-higiênico e desconfortável deixar meu filho brincar lá. No geral, tivemos uma estadia agradável e aconchegante lá e voltaremos novamente."