Hotéis 4-Star em Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"Service was very good, friendly and helpful front desk/reservation office. I had a request as it was my son's actual birthday on the date we checked in and the hotel kindly arranged for a complimentary slice of cake. The hotel itself is a bit dated but rooms were clean and spacious. We had 2 smoking rooms on the 13th floor which had a nice view. The AC worked well, the bed was comfortable and the fridge did cool our drinks. Usual toiletries were provided, no hand towels though. Water pressure was alright but you may need to request for a bathtub stopper (if needed) as this was missing from both our rooms. TV channels were a bit spotty, in one room all movie channels were grainy and in the other room it was actually worse, could only see a few local channels. Wi-fi signal was strong. Power points were far from bedside which is to me a major drawback as I could not charge my devices conveniently next to the bed. In one room, one of the power points did not work and we had to use the kettle power point as the other was underneath the vanity table. We didn't bother to call maintenance as we were only there for one night. Location was good, it's not in the city itself but not very far, maybe 10-15 mins by Grab. There's quite a few food outlets nearby if you're willing to walk out of the property. It's also attached to a mall but I think the duty free outlet was being renovated. We didn't really walk around the mall so can't comment. Seems a bit limited though. There's a 7-11 downstairs at the hotel itself for any snack emergencies. Lots of clubs and nightlife immediately outside the hotel but it didn't really interfere with hotel guests so that's fine. Breakfast was a bit underwhelming but wasn't terrible. There was no live egg station which is always a disappointment as the pre-prepared eggs became rather dry and unappealing. I saw bread and butter pudding tag which I thought was a nice, however it was not replenished while I was there so couldn't try. Overall, I guess it's alright for the price point."

"A large 20-30 years old hotel building. Clean , very large guest room with city view on the high floor. Fast check in and friendly staff. Very good buffet breakfast. Good water pressure at the high floor bathroom. None smoking rooms are available, but sometimesl smell of the smoking still coming from room ventilation. Good room price. Will stay again if I come to Johor Baru."

"Not our first stay. Requested for a high floor but was given a lower floor with the trainee saying that higher floors were for connecting rooms only. We have stayed at higher floors with no connecting room. So I really don't understand what she was saying. Also during breakfast time, we saw a man using his hands to pick the veges that he was going to juice. He did not use the tongs provided. Maybe your staff should juice it instead of letting people do it themselves."

"Had a really nice stay here! We stayed in the 2-bedroom Seaview Suite with the Coco Signature theme and honestly loved how aesthetic the whole place was. Definitely a very nice spot for taking photos! The room was really spacious and the seaview from the balcony was my favourite part. It’s such a nice place to just sit, chill and enjoy the view. Both bedrooms were spacious with comfortable queen-size beds, and the pillows were SO soft and fluffy — literally felt like sleeping on clouds 😂 The living room was cosy too, with a comfy sofa, aircon and a TV box with lots of movies to watch. They even provided a card game, which was a nice little touch. The dining area was also really cute with a fake candle on the table, so you could even have a little candlelight dinner/date night there. The kitchen was very clean and well-equipped. They provided utensils, microwave, kettle, water dispenser, big fridge and washing machine. I also really appreciated the small details like trash bags, dish soap, sponge and a bottle brush — especially useful if you’re travelling with a baby and need to wash bottles. There’s also a laundry basket and fire extinguisher provided. Cleanliness was honestly 10/10 for me. The whole suite was very clean and tidy when we arrived, including the balcony. I couldn’t spot any dirt, dust or stains. Bathroom was clean and dry, bedsheets were clean and neat, and the towels were nicely rolled and placed on the bed. Everything was in good condition and there was no weird smell. There’s no front desk, but communication with the owner through WhatsApp was easy. The owner was friendly and quick to reply, and the instructions were very clear and easy to follow. They also helped us with directions to the swimming pool and gym. Location-wise, there are lots of food places, marts and a Starbucks nearby, and getting Grab was easy. The beach area is nice and chill for walking around and relaxing, although swimming in the sea isn’t recommended because of crocodile warnings. A few things could be improved though. The swimming pool water wasn’t as clear as I expected and there was some seaweed in it. Also, if you’re travelling with a baby, moving around the property can be a little tiring because of the doors and lift access between the guardhouse and the lift area. It would be much easier if you have your own vehicle as you can park closer to the lift. Overall, I really enjoyed the stay. The place is spacious, clean, aesthetic and honestly quite reasonably priced. The seaview and the Coco theme were definitely the highlights for me. I would stay here again and would recommend it especially for families because of the space, but it’s also really nice for couples who want a cosy and pretty place for a short getaway. Definitely a solid 4/5 from me! ❤️"

"I really enjoyed the food, breakfast, sedap and satisfying. Love that there’s a swimming pool and gym to chill and stay active. The room also comes with a bathtub, which makes it even better for relaxing after a long day. Definitely worth it!"