Hotéis 4-Star em Quintana Roo, Mexico

"Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful."

"O serviço foi excelente. Cheguei por volta das 8h e fizeram meu check-in rapidamente. O café da manhã e o almoço no dia do check-in foram cortesia. Os funcionários da recepção foram muito simpáticos. Como não falo inglês, pedi que escrevessem as coisas para mim e eles foram muito pacientes. O quarto tinha vista para o mar e para o nascer do sol. A única coisa que poderia ser melhorada é que as crianças dos hóspedes faziam bastante barulho à noite. Seria melhor colocar uma placa avisando os hóspedes sobre isso."

"Terrific location, fantastic service, even better than in pictures!"

"Chambre propre et confortable Piscine Proche de l’aéroport en voiture Bien placé près des restaurants"

"It's a nice place, convenient if you need to go to the airport the next day, we stayed at the hotel just one day. The service was marvelous, very polite and open to help us. The check in was at 3pm but our room was ready around 1:30 so it was perfect for us. You can go by walk to several places, coffee shops, restaurants and plaza las Américas. My only problem was the humidity, the room didn't smell good but it was clean, I think it's an humidity issue."

"The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel."

"Este hotel está perfeitamente localizado a um quarteirão da banda principal. Você pode ouvir a música passar de bares próximos, mas isso não me incomodou, é esperado em um local como este. Quando você se inscrever, você Pode ter UMA televisão remota e dizer que você não Pode mover o termostat.A AC está fixa para correr toda a noite e não TEM UMA função automática, então ELA FAZ UMA noite extremamente fria. A razão PELA qual EU abaixou a classificação é o serviço Ao cliente. Você só TEM duas toalhas e não há toalhas de mão. Eu tento ligar para o escritório frontal, MAS ninguém respondeu às SEIS vezes que EU chamei. Eu tive que descer e pegar um para me pedir para assinar um. Não é muita coisa. No entanto, o dia seguinte, a manutenção de casa levou esta toalha e Nunca a substituiu.Espero não ser carregada por UMA toalha de mão pequena."

"Um hotel muito bom, a poucos passos da praia. Está em uma localização privilegiada! É limpo e tem um bom serviço. Altamente recomendado se você quiser ficar na área da praia. A foto que tirei é da Playa Caracol, que fica do outro lado da rua do hotel."

"This will be the fourth time I have stayed at this hotel and I will say that it's getting old. The resort has five pools that were all hot. The surrounding beach in the area is 20 ft deep and seaweed and you can't enter the water. Also if you can imagine the hotel makes you check out at 10:00 a.m. which screwed up my sleeping pattern for the day of checkout. What hotel makes you check out at 10:00 a.m.? By the way check in time isn't until 4:00. So if you're staying for one day you only get 18 hours of hotel. Some of the rooms are redone and some of the rooms have got the original flooring from when I stay there the first time around 25 years ago. My room had the original flooring. The first room that reception gave me was on the first floor at the absolute end of the resort. The room was run down and the floor looked like it was buckling a little . The second room reception gave me had a foul odor. Food and drinks at this hotel are extremely expensive. I want to say that a margarita is around 13 to 17 US dollars give me a break. Do not order an a la carte breakfast there because they pick it off the buffet and it's going to be cold. I want to say breakfast is 550 pesos a person. Breakfast was fine but nothing special. They don't offer cappuccino or lattes as a courtesy for breakfast. By the way it takes reception around 15 minutes per customer to check you in. I have stayed at this resort a total of four times and I would not go back. The beach is infested with seaweed farther than the eye can see there's no place swimmable by this resort. I would say it was quite disappointing. By the way they have a little market in the resort and a $6 bottle of champagne in Los Angeles cost $53 in their ghastly overpriced market. Very bad value for money. My third room was acceptable. I do have to say I think the rooms are big and the gentleman that checked me on did give me an upgrade to a balcony on the lagoon side so that was something. I paid a round $140 USD a night with tax and really it was a 85 US dollar hotel at best. It doesn't meet Westin standards. There was also an area with a little chip paint in my room but I'm probably being somewhat nitpicky. The light in the room is also not very bright and made it somewhat hard to read."