Hotéis 4-Star em Ontario, Canada

Very nice room   Coffee maker in the room would have been a great addition but overall a very comfortable bed and clean room made for a good night’s sleep.  Thank you!

The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions. The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is  weird and could be  plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable. The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel. Important suggestion: because the hotel is attached to other businesses, security is important. 1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.  2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors. Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.

Great location! Very nice Fallsview from the river site room. Very comfortable beds and nice, thick towels. The only complaint I have about the parking, which quite far away from the hotel and very expensive (about $54 with the taxes). I would suggest to unload the luggage and drive the underground public parking, which is the same distance as Marriott'S parking but, costs $20 cheaper.

Room is spaciously and location is convenient. Gas station is just a few steps away with Tim Horton where one can get coffee and bkft

Fiquei por uma noite antes do meu voo. Boa localização, perto do aeroporto e muitos restaurantes a uma distância razoável a pé. Os quartos estão bem equipados, embora o ar condicionado tenha sido uma decepção. Há um controle na parede, o que é enganoso porque o ar condicionado é uma unidade separada. No entanto, o ar condicionado desliga quando a área próxima atinge a temperatura definida, enquanto a sala fica mais quente. Colocar o ar condicionado na posição mais fria criou uma temperatura razoável, mas eu ficaria preocupado em um dia muito quente. Achei o serviço geralmente educado, embora nem sempre útil para atender às solicitações. Pedi um quarto silencioso com banheira. Enquanto eu tomava a banheira, o quarto ficava de frente para a estrada, que às vezes era barulhenta. Eu tinha ligado para o hotel com alguns dias de antecedência, então não deveria ter sido um problema atender a ambos os pedidos. Combinei o transporte para o aeroporto no dia anterior, mas ao perguntar sobre isso, para ter certeza de que não perdi, uma das atendentes da recepção (mulher branca com nome eslavo, se bem me lembro) foi bastante rude. Aparentemente, ela não entende a preocupação de chegar ao aeroporto a tempo, já que o ônibus só sai a cada 40 minutos, então seria um problema perdê-lo. As instalações comuns são boas. O lounge do lobby e a área de café da manhã são agradáveis ​​e há um belo pátio no centro do hotel. A área da piscina era agradável e há uma sauna, embora observe que ela tem um cronômetro, então você precisa chegar cedo para esquentar. A piscina e a sauna fecham às 22h, o que achei que seria cedo, pois fechar às 23h seria útil. O menu do restaurante parecia bom, preços razoáveis ​​e uma selecção decente de cerveja para os bebedores mais exigentes. O café da manhã era bom, mas pelo preço, eles deveriam fornecer alguns vegetais para uma salada. No geral, uma estadia razoável e eu daria outra oportunidade ao hotel. Eu dispensaria o café da manhã da próxima vez, desde que haja tempo pela manhã, pois há um Denny's por perto

The room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing.  The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming. The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value. Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming. I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request. Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.

Fantástico hotel com pessoal amigável e útil, limpo e acolhedor e excelente localização. Este hotel acrescentou à nossa experiência em Toronto e vamos ficar aqui quando voltarmos. O quarto de hotel TEM um excelente mobiliário e UMA cama muito confortável. A vista do Nosso quarto é excelente.

Such a beautiful place, close to everything, an amazing breakfast dining , good service. Front desk was someone new she didn't give right directions to two disappeared people, no porter but we did get someone to help when we did get a trolley and they also gave wrong directions to parking ut we figured it out a d the rest was an amazing stay. Very damp in the room but I guess it's all part of being that close to falls.

Opened this year, the hotel is brand new and offers great value for money 🥳🥳. Our room was on a high floor, offering breathtaking panoramic views of the magnificent waterfall; at night, we enjoyed the dazzling fireworks display!! The suite's design, from the bed to the sofa and even the bathtub, was extra-large, providing a spacious feel. It's an ideal stay for families and definitely worth recommending! 👍👍

I have no issue with the place except twice now...first time I booked i requested a jacuzzi tub and didn't get it...this time I requested a queen bed and got a double A double which is to small for my husband and I to sleep in because we are used to a queen Needless to say...it was a very long night of broken sleep Extremely frustrating