I stayed at the hotel during a self-driving trip with my children. There is a free parking lot, the store environment is good, the room is large, and the supporting facilities are relatively complete. The family is very satisfied.
The hotel’s location is excellent — very convenient for traveling to and from the airport. The property also provides a shuttle bus service between the airport and the hotel, which makes transportation easy and straightforward. The shuttle operates every 30 minutes, which is quite manageable, though it can mean a short wait at times.
The gym and pool look great as well, perfect if you want to get some exercise or relax during your stay.
I chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
It was my first time in this city. The hotel is new and the service is good. The location is excellent, within walking distance to the lake, with many restaurants nearby and convenient transportation. It was a great experience.
The hotel is great-well lit, clean, quiet. Staff is friendly. A great place for family outings and also for conventions.
The only complaint I had was there was no tea available in the room, just very good expresso coffee and more device plug ins for usb or usb-c without having to find electrical outlets for blocks. The room we had could have been a little bigger and roomier for the price we paid. It was a long room but accessible to the elevator and ice machine and the flooring is weird and could be plushier. (321) I Like the lights going on automatically under bed when getting up in the night. Had 2 queen beds which are comfortable.
The pool is wonderful and so is the hot tub which is big( can accommodate 10). The cabanas are wonderful amenities. . Like the proximity to fun places, restaurants and bars and stores—-all within the confines of the Hard Rock Hotel.
Important suggestion: because the hotel is attached to other businesses, security is important.
1. Maybe have a gate into the hotel proper with a security guard or paid guests could use room key to get into the hotel from the emporium or other businesses like restaurants.
2. Use room key to work the elevator so no other persons who are not authorized could enter the room floors.
Will definitely stay there again. Appreciated getting late checkout. Reception girls are courteous and very helpful and friendly.
The hotel is nice, facing the harbor, with great views! Kingston is a small town near Toronto, Canada. It is surrounded by Queen's University, the famous Kingston Prison, and the boat tour of Thousand Islands Lake. The ecology is very good. We also saw snakes in the boat harbor🐍
We are happy to stay in doubletree … the room is clean and good fit with family and kids… also our room can see the fireworks…. And I checked with front desk, all the rooms can view the fireworks. I definitely will come back to this hotel again.
An Indian man with glasses at the front desk was not very helpful, and the same service was discounted at his place. The other front desk staff were very good.
The hotel room itself was lovely – clean, spacious, and thoughtfully prepared. We felt warmly welcomed by the sweet touch of two towel swans arranged on the bed upon arrival.
However, the breakfast experience was disappointing. Despite offering only a very simple set menu, we waited nearly an hour to be served.
Additionally, when we politely asked the front desk for late checkout due to breakfast delay. We had to fight for a mere 30-min extension.
On the positive side, the hotel’s location is excellent for exploring the beautiful small town, which was truly charming.
Escolhi este hotel para minhas férias em família e tive uma experiência maravilhosa ficando no 35º andar. . . A sala pode ver as Cataratas Kamei. Há arco-íris durante o dia e lanternas à noite. O que é ainda mais inesperado é que o céu está claro e o nascer do sol não pode ser visto por muito tempo. . . Você pode assistir confortavelmente no hotel quando acordar cedo. É simplesmente uma vida super linda! !
As instalações do quarto também são muito boas.A suíte tem duas camas extra grandes de 1,83 metros.É muito confortável dormir...A piscina e o ginásio do hotel são bons!
Muito bom
189 avaliações
8,4/10
Preço a partir de
€ 89
por noite
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8,5/10
Very Good
XXiechengdashuThis is a great hotel, conveniently located right by Parliament Hill, which is the main attraction in Ottawa along with its surroundings. So, after checking in, you can easily explore the area on foot. Plus, it's very close to Chinatown, making dining options readily available. The hotel rooms are spacious and well-appointed with standard amenities. The only drawback is that parking comes with a fee.
GGuest UserThe king rooms are not set out properly. Bunch of small things but they are needed . Hooks in bathroom to hang up clothes or towels. The small useless closet is so small that you can’t hang up anything long .. good for t shirts .. my particular closet was torn off the wall and tilted forward, scared even to use it .. the French cleat that supposed to hold it against tge wall was broken. The mattress is a piece of crap . Could have used a sofa in this large room and all they had was a small chair ! The Tv has absolutely nothing on it for programs .. the hotel is geared to get you to the casino out of your room. God forbid if your no feeling well or if you have children . The casino restaurant I believe it was called casual the food is slightly overpriced but thats to be expected. We went twice the evening was ok … food was good . But breakfast well let’s just say it was needs a lot of work. Who has no spoons for coffee ??? Only one jam container in tge entire restaurant which I had to get because the service was horrible, no cutlery was set on table and had to go get it . The couple next table was waiting so long for extra paper napkins had to go to the bar and get more , at which point they brought some for us because I was looking for the same ..if your paying a premium for food pls make sure the service and table setting are perfect. Thats it for this visit
CCindyTsangI love staying in this Sheraton because it's only opposite the airport entrance, connecting to T3 by a 1-minute walk. The vibe is very relaxing, and the room facilities are very comfortable. I love the mattress and the shower, which were well supported and had intense water pressure, respectively. I would love to come back next time, but to be reminded that the breakfast is only provided a la carte with CAD$25. The buffet breakfast are only offered if you book the room on its website.
GGuest UserVery nice hotel! I originally booked a Queen-size waterfall view suite, but when I arrived the room wasn’t ready, so they kindly upgraded me to a King corner suite. I would definitely consider booking the King again if I return. The view was absolutely stunning—you can see both the US and Canadian falls, and it’s perfect for watching fireworks. The hotel is also very close to the casino, the WEGO bus, and plenty of dining options.
The facilities were excellent. The room had everything you might need: plenty of bottled water, tea, coffee, a mini-fridge, and other essentials for a comfortable stay. The shower was a bit on the small side and the water pressure could have been stronger, but since this was the penthouse, I somewhat expected that. Overall, the room was very clean, the location was convenient, and the experience was wonderful.
GGuest UserRequested the newly renovated room instead of non renovated. The hotel staff was very kind and friendly to let us check in at 1.30pm as our rooms was ready. Eventhough we didnt get the connecting room as we requested but we were happy enough to let us an early check in.
WWangconglongI chose this hotel for a layover and was quite satisfied!
Facilities: The facilities are well-equipped and clean. Drinking water is provided, and the bedroom and bathroom are spacious with a comfortable king-sized bed and a large TV. Some of the handles in the bathroom are a bit old, and you need to bring your own toiletries.
Cleanliness: Clean and tidy.
Environment: Quiet at night and close to the airport. There's a McDonald's nearby. However, it's quite far from the city center, making it suitable for transit but not for city sightseeing.
Service: The service is excellent, convenient, and efficient. The front desk staff handled check-in with fluent English, and you can check out as early as 5:30 AM. There's also a round-trip airport shuttle service.
GGuest UserWhere to begin... first of all, when I made this booking, there was no mention whatsoever of HEAVY DUTY CONSTRUCTION beginning every day at 7 a.m. Naturally upon checking in, I'm informed that there is intense construction happening right next door. And yes, it was brutal. I also SPECIFICALLY booked this hotel because there was an option to reserve now, pay at the hotel. Here are some direct quotes from my booking confirmation email: ”You'll need to pay upon check-in at Andaz Ottawa Byward Market, by Hyatt,” ”Your payment will be handled by Andaz Ottawa Byward Market, by Hyatt,” and ”Pay at Hotel.” Sure enough, I get there, and the money's already been taken out of my credit card and I owe nothing to the hotel upon check-in. (This matters for reimbursement purposes at the company I work for.) Lastly, I was told when I checked in that housekeeping would be visiting every third day -- that was fine by me. But the very first day, I come back to my room after a long day and someone's been there, replacing towels, removing the minimal garbage in there, etc., which I was not at all prepared for given that I was advised the opposite. It made me extremely uncomfortable because all of my personal effects were left throughout the room, not expecting housekeeping given that I was advised no housekeeping would be coming until the third day. I'll be honest, that creeped me out as someone travelling alone. The staff were apologetic but I didn't find their explanation at all sufficient. (The housekeeping manager and front desk attendant completely contradicted each other.) Overall, such a chaotic stay. Oh, and, the heat in my room didn't work. Had to request a space heater... I mean, c'mon.
GGuest UserThe room presents a modern design with a pleasant ambiance, and overall, it is very clean and comfortable. As expected of a 4-star hotel standard that should be met.
However, I would like to highlight a couple of areas where practicality could be improved:
• Study Table Placement: The study/work desk is positioned directly beneath the wall-mounted TV. This setup is not practical, as it places the guest in a position where they are working directly in front of a screen that may be distracting. It would be more functional to have the desk in a location that supports focus and productivity without unnecessary interference.
• Coffee Cup and Saucer Mismatch: The coffee cup provided has a round base, while the saucer has a square design that does not accommodate the cup securely. This mismatch not only affects usability but also detracts from the overall attention to detail expected at this level of hospitality.
• Bathroom Dustbin Design: The dustbin in the bathroom does not have a foot pedal for hands-free operation. Guests are required to bend down and lift the lid manually, which is inconvenient and unhygienic. A foot-pedal bin would be a more user-friendly option.
• Lack of Proper Kettle for Tea Drinkers: As tea drinkers, we found it inconvenient to boil water using the coffee machine. The water has a noticeable coffee taste and smell, which affects the flavor of the tea. A small electric kettle in each room would be a simple but impactful addition to cater to all beverage preferences.
I hope this feedback is helpful in your ongoing efforts to improve the guest experience. Thank you for your attention.
NNgMoonI was initially apprehensive about staying in an ”old” hotel, but my worries came to rest. It was similar to a cottage theme with very clean rooms and adequate amentities. Staff were always very friendly, greeting us everytime we leave and return to the hotel, and responds promptly to our housekeeping requests. 10 minutes from the hotel, there is a park with a calming stream, a great place to rest and rewind from the busy city life. Nearest train station is just 5 minutes walk away, and a 30-45 minutes car ride to downtown. Some downsides though, there are no nearby restaurants besides the one in the hotel, and no nearby supermarkets. Utensils were not provided in the room so be prepared to bring your own set. Hotel lifts seem a bit worn out but had not broken down during my stay. Overall, I really enjoyed my stay given the calm surrounding vibes and amazing service. I would consider returning in the future
JJoyful SoloThe room was clean but quite outdated, with a musty odor, reminiscent of damp towels. The bed and pillows were comfortable, which was a plus. However, there were no toothbrushes, toothpaste, or slippers provided. The coffee machine in the room had water pooled in the tray, likely from the previous guest's usage and it appeared never have been cleaned. Additionally , there was no hot water kettle or bottled water provided in the room which was disappointing. The lobby, corridors, and other public areas had a strong smell of bleach, which was overwhelming.
The buffet breakfast was a highlight. For CAD$20, it offered a wide selection, and the quality was excellent, making it a great value.
Service was a bit of a mixed bag. Restaurant staff, especially Erica, was fantastic—attentive, polite, and thoughtful. She checked in with every guest to ensure they were satisfied with their meal. Unfortunately, some of the male staff seemed to be less eager to serve non-Caucasian guests, which was disappointing and made the experience feel less welcoming.
I also want to give a special mention to Chitra at reception. I arrived early, and she went out of her way to accommodate me, even managing to arrange an early check-in. She also informed me about the late check-out benefit available to IHG members, which the other male receptionist had not explained when he simply rejected my request.
Overall, the hotel is somewhat pricey, but the breakfast and service (especially from Erica and Chitra) made up for some of the other shortcomings.
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Informações sobre viagens locais
Quantidade de hotéis
280
Quantidade de avaliações
19,229
Maior preço
€ 2.750
Menor preço
€ 75
Preço médio (fins de semana)
€ 307
Preço médio (dias úteis)
€ 294
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