Hotéis 5-Star em Shandong, China

"Gostei muito da minha estadia no Continental Hotel! O check-in foi rápido. Até ganhei um upgrade com uma vista linda para a praça. A roupa de cama é muito confortável e limpa. A equipe do andar de baixo desacelerava a porta giratória toda vez que minha mãe de 90 anos passava e a ajudava. Ficamos muito emocionados. Obrigado!"

"Durante a estadia em 8 de abril de 2025, o processo de atendimento de Lisa Xiaowang na recepção foi padronizado e meticuloso. No check-in, também ajudamos a coordenar um upgrade para um quarto com vista para o mar em um arranha-céu. O sistema de controle inteligente do quarto de hóspedes opera suavemente, e a limpeza e o conforto da roupa de cama atendem aos padrões cinco estrelas. Você pode ver o nascer e o pôr do sol no quarto, o cenário é incrível!"

"Excelentes serviços. Excelentes pessoas. Eles foram muito gentis conosco. Obrigado pela gentileza.Recomendamos profundamente este hotel.Visões maravilhosas e maravilhosas.Parabéns a todos OS trabalhadores do hotel.Você é excepcional!!!!!! Obrigado"

"O hotel teve um sentimento exclusivo, com quartos localizados no piso superior, com excelentes vistas, mas o check-in estava no 51o andar, enquanto o nosso quarto estava no nível inferior. Isso significa que tivemos que mudar as elevações sempre que saímos ou regressámos, o que era um pouco inconveniente, especialmente porque viajamos com um membro de família idoso. Nós celebramos o aniversário Da minha avó, e o hotel fez um BOM gesto organizando balões e bolos, que realmente apreciamos. No lado inferior, a cama no Nosso quarto estava enfiada quando chegamos, MAS o Pessoal respondeu rapidamente e mudou-a imediatamente a pedido. O pequeno-almoço era um pouco limitado, então optámos por jantar no MGM, o que significa que as instalações de piscina, o quarto de vapor e o chuveiro eram características de pé e adicionaram um bom toque à experiência geral."

"I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la."

"Excelente experiência de estadia.Uma marca de hotel é verdadeira para SUA reputação. O MEU pedido de chegada precoce FOI considerado SEM qualquer problema.Foi agradável surpreender especialmente depois de UMA longa viagem. Não Pode USAR outros serviços Como spa, fitness, etc. o pequeno-almoço é diferente e realmente delicioso!Gostei do design do balcão e Da vista!"

"The hotel is very clean and in a prime location connecting to a mall next door. The housekeepers are also very accommodating. We enjoyed the breakfast buffet very much as there is a large variety of choices. The receptionist Maggie Wu was very helpful, thank you!"

"朋友入住的讓我一定寫個好評，服務很熱情一直關注住的滿意不，有任何需求聯繫，酒店開業不就配套服務不完善，行政酒廊餐廳都沒有開放，衹有早餐送了我一份去體驗了一下有很大的提升空間可以加入本地的特色美食，海沙子麪，海腸撈飯，等等特色，菜品單一無功無過，58元朋友説不買哈哈，房間設施設備不錯如果對標五星級需要提升，房間淡淡的香味沒有歡迎禮遇沒有，衞生還不錯服務意識有，沒有人員介紹引領。希望越來越好吧"

"I stayed at this hotel for my birthday weekend and from check-in to the end of my stay, everything was amazing. The 270-degree room was exactly what I wanted and more. The view was superb and honestly unforgettable. The birthday touches really made me feel special. I received a cake, fresh fruits, a lion mascot and even the bed sheets were decorated with a “Happy Birthday” message. This is easily one of the best hotels I’ve stayed at in China. Breakfast was excellent with a good mix of Western options and the staff were friendly, helpful and genuinely courteous throughout my stay. Special thanks to Nora, who checked in to ensure everything was satisfactory and was incredibly helpful from start to finish. This hotel truly delivers luxury and a premium experience. If you’re visiting Qingdao, it’s an excellent choice and I would definitely stay here again."

"The room has a large area, is clean and tidy, and the check-in process is fast and convenient Easy to communicate in English as a foreigner and staff is very friendly and helpful The front desk staff are enthusiastic and smiling, felt warm in a foreign land and helped a lot during the stay. It was a great check-in experience!"