The hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.
Brilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
The lighting in the room was too dim, making it difficult to apply makeup. Overall, the room was quite spacious and well-equipped, though the decor was a bit dated. The first room I was assigned hadn't been cleaned yet, so I had to switch to another one. Parking nearby was convenient and free.
This is a very old hotel with well-maintained facilities. The most important thing is that there is a Christmas market and an ice skating rink downstairs, which the children love very much. The taste and service of the restaurant in the market are very good. The Christmas atmosphere is very good. The hotel is next to the Carrefour supermarket, which is very convenient for replenishing snacks and fruits. It is just that you need to take a detour to get a taxi to Antwerp Central Station. If you don't need to take a taxi with your children, there are actually buses and subways downstairs, which is very convenient. You must stay here again when you come to Antwerp
Great hotel in an old monastery church. My ”charming” room was great, especially the church windows. The bed was very comfortable. - The hotel is small but fine. There are no other hotel facilities except a small bar. Unfortunately, the restaurant in the altar area is only used for breakfast. Breakfast is of high quality, even if the choice might be somewhat greater. I enjoyed my stay and would live there again at any time if I travel to mechels again.
Wonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
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8.9/10
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GGuest UserBrilliant hotel! Central location, parking near by and helpful with locations and maps. The room was excellent, super clean, modern, tea and coffee facilities. Cocktails on the bar with snacks in the evening was lovely. Breakfast was fab! Kids loved the make your own waffle station! Definitely recommend this hotel! No faults at all!
CCindyTsangThe reason of booking this hotel was because of the modern and cool room design and its swimming pool.
However, the stay was bad. We stayed for three day, and didn't required for the cleaning service until day 3 morning.
And the unexpected sittuation happened. We had missing items on my cosmetic and massage products and tools.
We did contact the hotel for the investigation, but they did not do any investigation and only said I will be upgraded with breakfast for the next day.
The swimming pool needs to be booked before going, but actually no one managed and controlled the number of people using the pool.
It starts to get crowned for more than 12 people. The towels were on every sun bed, even no one was using them.
The check-in was not smooth and fast. It took an hour to access the room. I was charged the city tax two times, one prepaid online, another time on arrival.
Then the front desk requested me to send a formal email to enquire the hotel about the over charged of city tax, then the fee was waived at once in 15 minutes later.
The room key did not work with the first room then I was given a new room key for another room 15 minutes later
There were no chair / stool for the customers at the check-in desk, and the check-in process was so long and tiring.
I was not happy with my stay.
CChristianThe hotel is in an excellent location if you are working at the conference centre a Room with a Zoo, you have to walk one minute across the square.
I ate twice in the restaurant, both times the food was mediocre (too much tomato sauce on pizza, very strange and poorly made carbonara with pasta that was dry due to being put under the grill). The breakfast was also extremely basic for 20 euros a day, one day the baked beans were empty the whole time I was there, several days most of the cherry tomatoes were wrinkled. The juices were nice and the bread was fresh.
Overall, the staff seemed slightly poorly coordinated in ensuring someone was available at the bar and reception. The bar was frequently unmanned, and the reception was as well, it seemed like sometimes bar staff were spending time with friends.
In addition, the bathroom in my room smelt, from the day of arrival.
Overall the location is good and it seemed relatively clean, but the rooms are small, I would not eat here, but the bar is suitable for a drink.
GGuest UserVery close to Antwerp Station, it’s a beautiful station.
Room is fine and staff is helpful. There is free parking nearby hotel from 10pm-9am.
GGuest UserThe location was perfect for us. There were the train station, metro lines and buses just next to the hotel.
The room was spacious.
Beside that, our room was not really clean... We found paper on the floor when we entered the bedroom upstairs, the cups and mugs were dirty (there was dried toothpaste at the bottom of them) and the cap of the bottle of water, which was complementary, was apparently rust since the top of the glass bottle was all red/black.
It's convenient for 1 night or 2 but I wouldn't stay longer.
CChris928The hotel is located in an average location, about 15 minutes walk from the station
The room has a kitchenette for easy use
It's quite convenient
No room cleaning service during stay
GGuest UserSuper General manager, Super hosts,
I would definitely book this hotel again and again if the service and terms would be the same.
Central located, check-in procedure was easy.
Bar with snacks/food/drinks was a excetional service :)
Tip The bathroom smell - Can be solved to change/clean the drain/sifon.
Tip: Airconditioning was'nt there or the instructions to put the airconditioning on was unclear. The room was too hot to sleepwell. Opening windows was a solution but then the sound of the voices among the streets was too loud.
Tip: Lack of service with our booking. While I was trying to pay in advance. There was a pop-up message that mu room with breakfast wasnt available. But the payment process was still ongoing. After that, I saw I booked a Superior Room without Breakfast. I was paying more for what I wanted in first instance. There was no solution from the Hotel and/or Trip.com.
CCHAN KIT YING BETTYall good except i left my swim goggle in the changing room, this was my fault and unfortunately no one returned it the 'lost & found'. This hotel remains at top of lists in my choice to stay in Anterp.
GGuest UserThe hotel is reasonably comfortable, the service friendly and helpful and the beds are quite good, really. However, there are just too many services that I would expect from a hotel in this price category which were missing, or come with an extra charge. Most importantly, the access to the spa is an extra fee, a bottle of water costs extra... That the bathroom wasn't very well cleaned (hair from previous occupants all over the place!) was probably a fluke, but still should not happen in a hotel in this price range. On the other hand, the proximity to the train station, a short walk to the old city and a lot of good restaurants nearby speak for the hotel (this also allows to give the rather overpriced breakfast a pass) speak for the place. All in all: a very mixed experience. I would probably still look for a different place net time I go to Antwerp.
AAngelWonderful hotel! The lobby is spacious and beautifully decorated, with a delightful aroma. The rooms are spacious and clean. We would especially return for the breakfast; it offered a wide selection, fresh ingredients, and everything was delicious. The staff are friendly and helpful.
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