Hotéis 5-Star em Nagano Prefecture, Japan

"One of the best hotels I’ve stayed in. We visited in early November 2025 during the autumn season, and the beautiful foliage added such a romantic touch to the surroundings. I loved the modern interior, the comfortable bed, and the overall room layout. The hotel looks incredibly romantic at night too, especially with the reflections on the pond. The outdoor onsen was a highlight. It felt serene at night, and the maple trees lit up in the evening made it absolutely scenic. The onsen is located in a separate building, so you do have to walk through the cold, but it wasn’t an issue as the hotel provides thicker robes. If I had to nitpick, the indoor slippers weren’t the most comfortable. We drove during our stay, so getting to nearby attractions was easy. There’s a large supermarket and a pharmacy about 5–10 minutes away, which was very convenient — we didn’t even need to visit any convenience stores. This hotel impressed me so much that it made me look up where else Hotel Indigo has branches in Japan!"

"目前最棒的溫泉飯店體驗，方方面面都很滿意，特別是泡湯空間真的非常棒，床和枕頭也是一覺熟睡到天亮；酒吧也算中等，早餐比晚餐更好，建議至少2-3晚是比較好的選擇。 但建議用餐空間可加強抽風，冬季用餐時因為暖氣很強，鐵板燒的油煙味非常重且難以呼吸，這應該是唯一我們覺得需要調整的地方。"

"It was a great experience to stay in this hotel! Very nice view and staff are very polite and willing to answer many questions. Outdoor area is very big that we could take bicycles with kids. Also there are kids outdoor playground that can spend whole day there. "

"Localizado a aproximadamente 20 minutos a pé da estação, mas perto da antiga rua Ginza. Os quartos são um pouco antigos, mas bem conservados. Há um onsen interno e externo no terceiro andar e o café da manhã é muito bom."

"O quarto é espaçoso, com bastante luz e vista para as montanhas das janelas. As instalações são completas e a limpeza é de primeira classe. A lavadora e secadora de última geração é especialmente impressionante. Ela resolve o grande problema de lavar roupas no verão e torna a viagem mais confortável. A máquina lava e seca as roupas perfeitamente, deixando-as planas e sem necessidade de passar. Estou muito satisfeito."

"One of the best hotels in the world; we love this hotel despite the steep price tag."

"I stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar. Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully. Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition. Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons. Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing. Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again."

"Excellent service and helpful staff, especially appreciate the pick up car services from station to hotel. Spacious room and comfortable beds. The only thing is the central heater that a bit too warm but you can open the window to regulate the temperature."

"Vivi duas noites EM UMA viagem de família.Gostámos de um tempo relaxado no Campo de 70.000 toneladas, com três hotéis, igrejas e recepção.O pequeno-almoço de auto-suicídio e o jantar francês são Muito deliciosos e o serviço também é Muito bom. Há um Grande Campo de calor aqui, árvores Verdes são envergonhadas e um passeio é Muito agradável.Sugere-se ficar duas noites e três noites, não UMA noite."

"一夜狼狽，終生黑名單——虹夕諾雅，我住過最失望的“頂級”酒店 懷着對星野集團“虹夕諾雅”這個頂級品牌的無限憧憬，我們一家四口規劃了這次旅行，沒想到卻成了我旅途生涯中最狼狽、最不愉快的一夜。在此，我必須寫下這篇評價，給所有計劃帶家庭、帶孩子出行的朋友們提個醒。 我們明確預訂了雙床房，滿心以為足夠兩位大人和兩個孩子入住。然而，在辦理入住時，前台工作人員用毫無温度的語氣和刻板的笑容告知我們：由於孩子的人數和年齡問題，這間雙床房“不符合規定”，無法讓我們一家同時入住。無論我們如何解釋與溝通，對方都像一台設定好程序的機器，反覆重複着酒店的規定，沒有絲毫通融和解決問題的誠意。那種冰冷且不近人情的態度，瞬間將我們旅途的興奮澆滅。 最荒謬的困境由此開始：我們被置於一個前不着村後不着店的境地。天色已晚，兩個孩子睏倦不堪，我們卻不得不當場尋找新的住處。在極度的無奈和憤怒中，我們衹能在深夜的酒店大堂裏，手忙腳亂地重新搜尋、預訂附近的王子酒店。整個過程，酒店方沒有任何協助，衹是冷眼旁觀，彷彿我們的窘迫與他們毫無關係。 最終，我們拖着疲憊的行李和身心，在半夜“逃”到了王子酒店。對比之下，王子酒店前台温暖的理解和高效的辦理，讓我們幾乎要流下淚來。而那一晚昂貴的虹夕諾雅房費，彷彿成了一場徹頭徹尾的諷刺。 我理解酒店有規章制度，但頂級酒店的價值，難道不正是體現在對“人”的關懷和靈活處理突**況的智慧上嗎？虹夕諾雅給我的感覺，衹是一個充斥着僵化條款和冷漠氣氛的“高級樣板間”。它或許適合追求極致孤獨感的單身旅客，但對於一個家庭來説，這裏毫無温暖可言。 這一晚的經歷，不僅浪費了金錢，更摧毀了我們對這個品牌的信任。虹夕諾雅，永不再見。"