AAndrewNoThis hotel was truly excellent, and probably one of the best hotels I've ever stayed in with regard to the quality of the rooms, and especially the quality of the service provided. The building: reception, interior, balcony, and rooms themselves, are all extremely modern, well maintained, and have lots of technology such as automatic curtains, voice control (in Chinese only), large televisions, big windows, EXCELLENT air conditioning, robot food delivery, in-room alarms, electronic light controls, modern electric toilets, and even more that I won't list here.
The hotel also has on-site free laundry service (self-service but the detergent is provided), gym, and a very good breakfast. The location of the hotel is very good, and we found it convenient for everything we wanted to do, including being only a short walk (or Didi) from the city centre, and only 10 minutes walk from the Tianmen Mountain cable car.
However, the true stand out of our stay was the service. It was my birthday during the stay, and the hotel decorated the room with balloons, provided a cake, happy birthday lettering in Chinese, and made sure that the surprise was kept from me until my partner arrived to be there with me to receive it. I would like to especially thank Xiao Li for helping to arrange everything during our stay, and all of the staff that were involved in our care. The service was truly outstanding and far beyond what I have received at five star hotels in the past. They were quick to reply to any WeChat message and no request was inconvenient for them. We really felt looked after.
We booked the mini-suite and this room was incredible. Extremely spacious, with two toilets, a living room, a bedroom, a hallway, a LARGE amount of storage space and cupboards, two televisions, a bath, a shower, a fridge, and three sinks for washing. This was the best hotel room I have ever stayed in and we were so sad to leave. There was no smell of smoke in the hotel at any point.
Thank you to all of the staff for making our stay so special.
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