Hotéis 3-Star em Devon, United Kingdom

Stayed here many times before. Very different experience at check-in compared to last time. We waited too long, were ignored and eventually checked in by someone who was unhelpful. Room clean and tidy. TV not in great location, shower changed in temperature while been used. Breakfast was ok, coffee machine issues and cold eggs.

The building is old and has beautiful quirks. Bear in mind that due to the age of the building, you will hear a lot of floorboards creaking and noise from other rooms. My room had a bath and was very spacious. It was a shame no fridges, but the biggest problems for my stay was no WiFi as I was working for 4 days. The issue was 'managed' very badly by the manager and some reception staff. The problem started on day 1 and had a big impact on the enjoyment of my stay. I discussed it with the top manager on leaving and it was managed very well. I am just sad it wasn't resolved properly sooner and very disappointed with the staff. If you need WiFi I would check with the hotel in advance.

Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel. Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight. Location good you get breakfast included don't expect anything special. Like no round eggs. Torquay is quite expensive so alcohol and drinks prices at the hotel high. You can walk to marina in 5 minutes. No car parking so if you want parking be prepared to walk

The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future. A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,

Disappointed no fridge in room But overall cleanliness was good Nice bathrobe Toilet smelt of stale urine Beds were hard as were pillows didn't have a restful sleep for 2 nights Food in reaastuarant 3 courses was plenty and good value for money Over all pleasant place to stay why I awaited my husband to return from his surgery The range shop was a good distraction as was KFC Ms round the corner and Aldi Also majestic wines Would stay again though

We are a family of 6. Booked 2 rooms. We were amazed by the huge family room and the big toilet. Cleanliness was excellent. The staff was friendly. Thank you for making our stay a wonderful experience. Highly recommended. Love from Singapore!

Our superior king room was spacious, very clean and comfortable. Very large bathroom too with a large bath and separate shower cubicle. Bed was very comfortable and the room had lovely views. Staff were polite, friendly and helpful. We drove to the hotel from the A38 to the hotel and the lanes were narrow (as are many lanes in Devon and Cornwall) but the drive through Haldon Forest was beautiful. We drove out the other way through Ide village onto the A30 which was a bit wider! Would definitely stay again.

This hotel is very clean and all the woman receptionist very polite and helpful. Very happy with the service from them. The 2 man night staff were not helpful. I didn’t understand why I can’t order drink for our room and pay end of the stay. We even received letter in the morning that was outside the room not in envelope which everyone can read I didn’t like at all , reason been dater protection with don’t forget to pay for our order which we did straight away and had my full name on it.We stayed for 3 night so what was such a problem for those 2 night shift man. Otherwise all our stay was perfect. Thank u

Fantastic service and friendly staff...Free secure parking and nice breakfast. New comfy beds with fresh bedding. Made us feel welcomed also 1 minute walk to the beach ⛱️ Good location. Will book this hotel again next time we in the area Asif (Manchester)

Nice room but very hot and there was a emergency light in our room that glowed green constantly made sleeping hard .nice staff .