Our 2nd time staying here and we booked a total of 4 rooms. All was good except that your breakfast can be improve with more selection like having a egg live station and a porridge section. Bread toaster as well was not working well, waited for 20mins and still the bread is not well toasted. We decided to go over to Golden View Hotel and pay for our breakfast on the 2nd morning.
We had dinner on out first night but was disappointed with your dessert. Both the lava and cheese cake taste like it been kept for weeks, does not taste fresh.
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
LLi penny2026.02.23
Everything about this place was perfect – the service, the ambiance, the food, and the prices. I'll definitely be bringing my family and friends back here. I heard that during the off-season, it's only around 500 RMB, which is incredible value for money. This time, I visited during Chinese New Year and unfortunately couldn't book a sea-view room, which was a real shame because I bet the views from there are absolutely stunning.
After getting off the boat, the first small booth on the left is where the hotel's reception and parking staff are. We waited about 10 minutes for a private car to take us to the hotel, and the service was excellent. The front desk staff, I'd say, were adequately helpful, but not overly enthusiastic – perhaps they deal with too many check-ins in a day and become a bit desensitized. We stayed on the island for two nights. It was the rainy season, so we experienced both downpours and sunshine. However, just before we left, the sun came out in full force. A word of caution: make sure to apply sunscreen everywhere! I got sunburned in just one morning.
Honestly, the prices on this island are really low. I found it to be very affordable, and the service was excellent. There's a small shopping street right next to the hotel where you can buy basic necessities like clothes and shoes. I initially thought that a hotel of this size would have a more expensive beach club, but we ordered a whole table of food for two people and it only came to just over 300 RMB. Seriously, the service at the hotel's beach club by the pool was amazing. They met every request. I felt like I got more than my money's worth. And a heads-up for travelers: knowing English is really important when you're abroad.
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
Ttth_552026.02.11
We booked a kids' themed room. The room has a dedicated area for children with bunk beds, a kids' wardrobe, bathrobes, a Nintendo Switch, a table and chairs, and a beanbag, all designed for their height. The balcony overlooks the hotel pool, offering a great view.
The service was impeccable; we felt right at home. Both the hotel restaurant and room service were very thoughtful and friendly, with a consistent service style.
There's a buggy service to take guests to nearby restaurants and the beach.
My parents and the kids didn't want to leave! 🤭
This is a first time I’m staying here, perfect location as for family can walk to the one Batam mall and opp there’s a lotus supermarket.
Pool and gym just nearby, convenient for parents to workout while kids having good time in the pool. Last day after breakfast we spent time playing pool just outside the breakfast area. Children enjoyed it.
Staff is helpful and polite.
Overall we’re
Strengths:
The hospitality was excellent, with genuinely warm and attentive service from the staff. Special recognition goes to Aditia, whose helpfulness and professionalism significantly enhanced the experience. The room was spacious, well-maintained, and clean, offering a comfortable environment complemented by a pleasant view. In addition, the hotel’s location is highly convenient, with shopping malls and a wide range of eateries within short distance.
Areas for Improvement:
One operational limitation was the hot water system. The water heater requires approximately a 30-minute interval before it can be used again, which may be inconvenient for multiple guests sharing a room. Furthermore, the hot water supply runs out relatively quickly, making it necessary to complete showers promptly or switch to cold water toward the end.
The hotel is new and very clean, and the restaurant is spacious with a great variety of delicious food.
Our room was also clean and comfortable. The two single beds in one room were more than enough space for our family of four. The staff were very friendly and polite, and we all really liked them. We'll definitely stay here again next time we visit Batam, we're very satisfied! 😀
There's even a go-kart track on the rooftop downstairs, and many restaurants, snacks, and massage parlors conveniently located nearby. It's also very suitable for parents with children 👏
Getting a taxi or using Grab is super convenient. It's truly worth recommending. I've already recommended it to many friends since returning to Singapore! 👍🏻
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
FFelicius Chang2025.12.10
Everything at the resort was incredibly systematic and well-organized, resulting in a completely frustration-free stay. We arrived at 12 PM and were pleasantly surprised to receive our room for an early check-in at 1 PM after a minimal wait! We opted for the 6-activity package—a great value according to my husband—which included a fantastic 2-hour karaoke session and access to the kids' indoor playground. We highly recommend the 6-activity package; it kept us thoroughly engaged throughout our 3-day, 2-night stay. The resort's punctuality was excellent: our in-room couple's massage therapists arrived exactly on time, and the fire for our 6:30 PM outdoor BBQ was already set up by 6 PM.
The sound proof is not so good especially when the kids sleep at the teepee materials but when they are tired they still can fall asleep fast just that the next door kids wake up so early. Have to expect sound as it is glamping.
I recently stayed at Harris Hotel Batam and was thoroughly impressed by my experience. The hotel's location is simply outstanding—situated right next to the Batam Center Ferry Terminal, it’s incredibly convenient for travelers, especially those arriving from Singapore. I appreciated how easy it was to check in and head directly to my room without any hassle.
One of the highlights of my stay was the excellent sea view from my room. Waking up to the sight of the water was refreshing and set a lovely tone for each day. Additionally, being directly opposite Mega Mall was a delightful bonus. With a plethora of dining and shopping options just a short walk away, I had plenty to explore, from local eateries to international food chains.
The international breakfast spread at the hotel was impressive, featuring a wide array of dishes including delicious local Indonesian options as well as familiar Western choices. Whether it was the mouthwatering nasi goreng or the variety of fresh fruits available, I loved starting my day with such a hearty meal.
I also want to commend the hotel staff for their friendliness and attentiveness. I requested a non-smoking, quiet room upon check-in, and they went out of their way to accommodate my needs, ensuring that my stay was as comfortable as possible. Their warm service certainly enhanced the experience.
While my room was slightly dated, it was generally clean, and the comfortable bed made for restful nights. The slight age of the furnishings didn’t detract from my overall satisfaction with the stay.
In summary, Harris Hotel Batam strikes a perfect balance between convenience, comfort, and hospitality. The strategic location, scenic views, excellent breakfast, and responsive staff make it a solid choice for anyone visiting Batam. I would not hesitate to recommend it and look forward to returning in the future!
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
AAnonymous User2025.12.19
Chill vibe!! Super love the deluxe villa layout.
Unfortunately that morning was raining, we only can have our breakfast on dining table instead of pool
The bathroom is outdoor concept❣️
It is adviseable to take ur ealier, theres no light at all
Overall experience is great
Great staff, location and excellent spread of breakfast! The hotel is currently undergoing renovation to add an additional 152 rooms but there were no noise or disruption!
The rooms looked exactly as advertised and the staff prepared something special for us. Initially, the aircon in our room was quite hot, but Tesa was fast in arranging technician to rectify the issue, special thanks!
Overall we had a lovely stay!
Great
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CCheeWH79Had a wonderful relaxing stay at Montigo. The villas are spacious and well kept. Privte pool is clean with water jet nozzles enhancing swimming experience. The highlight would be the scenic seaview. There are sufficient amenities and activities to enjoy like ATV, jet ski and various water sports. There are 5 restaurants to choose for daily meals. The Nasi Ayam Berrmpah I had for dinner at Warung was excellent. Tiiigo is a nice poolside bar to chill and chat the night away. Breakfast was average. I like the freshly made pratas. The staffs are courteous and helpful. Only downside is there no actual beach here. Only a jetty waterfront.
RRachel Liew823Location is ok, not too far from malls. 2 lifts and 1 is down, and the working one has faulty door sensor. Hotel room is rather spacious but not very well maintained. Shower temperature goes hot and cold, user sitting on the toilet bowl risk being hit by the door from the outside as it has no door stopper. Hotel remote is barely visible. Room door does not shut tight and needs extra pull or push. Room also has rather poor sound proofing.
Staff are helpful and friendly.
AArielle LiuI love the resort, the staffs, the breakfast and everything. We actually booked with other family friends for SG National Day getaway, but our kids were sick so we had to cancel our trip. We are glad that we booked again and our entire stay was marvellous, definitely recommend staying there. The tent rooms are spacious and the outdoor shower room was a whole new experience for us(It was really fun for my kids). The resort pool was super photogenic, we took quite some pictures there. I have to say a big thank you to the breakfast team, Ms Nazwan, Ms Naiya, Nelu and Ms Devi!!! They were amazing at entertaining kids especially Ms Devi and team surprised my toddler with a birthday cake(that’s why we had this impromptu trip to Bintan). Another thank you for Mr Ham who’s in charge of the kids entertainment. My elder girl had the chance to play (sry I forgot the instrument name) the music instrument, and Mr Ham was patiently guiding my girl how to play, she nailed it on the spot. (Proud mama🤭) after talking to Mr Ham, I’m very impressed with his thoughts to extend the kids entertainment activities in the resort, so that parents can get off ours hands for some personal relaxed time. Kudos to the staffs in Natra Bintan resort. Looking forward to our next stay here.
TtgabA nice resort that is not too far from ferry terminal and provide complimentary transfer. While facilities are good but in-house charges are quite high, even more than Singapore. The hotel spa is average despite almost double price else where in Indonesia. The free internet is just pathetic and they force you to buy package if not on good roaming plan.
GGuest UserThe hotel itself was clean and superb, but the staff (well, atleast the ones i interacted with) and/or policy (?) could have been better.
We travelled as a big family. I booked 4 rooms. Upon entering our rooms we noticed we were in the Smoking rooms. I clarified on the front desk that I booked NON-smoking rooms for all. Shella the receptionist told us that on their record we booked Smoking rooms. I was able to contest it with proof from my records, but it was hard to convince her. She even initially told me they would re arrange the rooms because the hotel was ”full”. But when i further insisted on the mechanics of transferring the next day, she finallly said ”ok i will just transfer you now”. So that made me wonder, if she could have fixed it right away that time, why not offer it right away?
Nonetheless, when I told my family to go down (which was only 15mins interval) the receptionist privately messaged me in Whatsapp that there would be extra charges because the rooms we left (Smoking rooms) were ”used” according to housekeeping. Good thing i checked each and every room before transferring and I was 100% sure all bedsheets/towels were intact and room was untouched. When I clarified with her what they charging for she claimed housekeeping said we flushed the toilet and used a bit of toilet paper. Like ***.
If they put us in the correct room in the 1st place then this would not have happened.
I contested and she was bargaining that 1 room will be charged. But i did not budge. Until she said no more charges will be made.
This was a horrible and stubborn exchange. Not to mention the difficulty in language barrier.
While the hotel itself was clean and pleasant, this encounter with the unpleasant staff gave it a bad taste.
FFarhan HVery nice resort, especially if you traveling with family.
The hotel made arrangements to pick and drop us from Nongsa Ferry Terminal.
Lots of activities at the resort, including parasailing, jet skiing, ATV etc. These are very nicely managed by the incharge , Mr. Alam.
Very nice swimming pool and a restaurant at the resort.
There is also a gift shop at restaurant and a prayer room too.
There is a Mosque nearby resort , and the hotel provides pick and drop facility to the Mosque, if you want to pray at the Mosque.
Very clean rooms and well air conditioned. Toiletries are also good quality.
I would definitely recommend this resort to travelers…!!!
GGuest UserHotel was newly built and hence facilities and room is spacious and clean. There was coffee machine in room which was a nice touch.Hotel is quite near Batam centre ferry terminal. However they only provide one bathrobe and one hand Should have provided 2 for 2 guests in room. no other amenities like shower cap or toothbrush is provided.I would stay here again if price is reasonable
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
Ttth_55We booked a kids' themed room. The room has a dedicated area for children with bunk beds, a kids' wardrobe, bathrobes, a Nintendo Switch, a table and chairs, and a beanbag, all designed for their height. The balcony overlooks the hotel pool, offering a great view.
The service was impeccable; we felt right at home. Both the hotel restaurant and room service were very thoughtful and friendly, with a consistent service style.
There's a buggy service to take guests to nearby restaurants and the beach.
My parents and the kids didn't want to leave! 🤭
LLi pennyEverything about this place was perfect – the service, the ambiance, the food, and the prices. I'll definitely be bringing my family and friends back here. I heard that during the off-season, it's only around 500 RMB, which is incredible value for money. This time, I visited during Chinese New Year and unfortunately couldn't book a sea-view room, which was a real shame because I bet the views from there are absolutely stunning.
After getting off the boat, the first small booth on the left is where the hotel's reception and parking staff are. We waited about 10 minutes for a private car to take us to the hotel, and the service was excellent. The front desk staff, I'd say, were adequately helpful, but not overly enthusiastic – perhaps they deal with too many check-ins in a day and become a bit desensitized. We stayed on the island for two nights. It was the rainy season, so we experienced both downpours and sunshine. However, just before we left, the sun came out in full force. A word of caution: make sure to apply sunscreen everywhere! I got sunburned in just one morning.
Honestly, the prices on this island are really low. I found it to be very affordable, and the service was excellent. There's a small shopping street right next to the hotel where you can buy basic necessities like clothes and shoes. I initially thought that a hotel of this size would have a more expensive beach club, but we ordered a whole table of food for two people and it only came to just over 300 RMB. Seriously, the service at the hotel's beach club by the pool was amazing. They met every request. I felt like I got more than my money's worth. And a heads-up for travelers: knowing English is really important when you're abroad.
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