UUsuário convidadoVery good location. Samy at reception was amazing!
Hotel was fabulous and security made us feel very safe and welcome. Only negative was the charge for the small bit of make up on towels. However, would recommend if you want to stay in downtown Tulum
LLayla BAHTAOUIL’équipe est superbe, souriante et très chaleureuse. Au petit soin avec l’ensemble de ses clients.
L’hôtel quand à lui est très atypique, bien entrentenu et très beau. Il n’est pas loin des restaurants et boutiques. Pour se rendre à la plage plusieurs moyens : taxi, vélo ou bien en scooter (les agences de locations sont nombreuses à côté de l’hôtel).
Le roof top est paisible avec sa piscine bien exposée, le personnel du bar très poli et attentionné.
Les chambres sont très propres avec une belle salle de bain et 2 ballons. Le lit est suspendu mais on peut demander à ce qu’il soit fixé pour ceux que ça dérange.
Nous avons passé un superbe séjour dans cet hôtel et nous le recommandons vivement voyageurs en visite à Tulum.
RRonzoFamily of four (including 2 teens) stayed at the Conrad in room 3307 for one week. We had an ocean-view, 2 Queen room and opted for the Ceiba Club. The room was one of the better-sized and laid-out rooms we have enjoyed on vacation.
The facilities were fantastic and we enjoyed the activities offered throughout our time here. The gym was never busy and the daily activities we found to be accessible.
The bay in front offered very good snorkeling with several large reefs that held many schools of interesting fish. We also saw rays of various sizes out there too, which was exciting. Beach chairs were always available, which was a surprise, as we read that it could be problematic.
Food and drink at the Ceiba Club were worth the extra cost. We lived out that the first several days that the resort wasn't busy, so Ceiba offered à la carte food from the restaurants. We also benefited from Hilton Gold status, so we were able to rotate two of our family through the amazing breakfast buffet at Arbolea.
We had dinners at Marakea (Mediterranean) and Autor (Michelin Mexican restaurant). Both were good, but Autor stood out.
Would return for sure.
UUsuário convidadoTeve um BOM tempo, TEM um pequeno ginásio que é UMA boa surpresa, e um pequeno espaço de brincadeiras Na praia.O serviço é excelente, recomenda o servidor para o pequeno-almoço.
MMax_VolkovWe spent several days here as a couple and absolutely loved it.
The room was excellent — a lovely view over the pool and our own jacuzzi, which was a real highlight. Housekeeping came every morning and everything was always spotless.
The pool is beautiful and there were almost no other guests, so it felt like we had the place to ourselves. Breakfast was outstanding and delicious, and the waiter who looked after us was wonderful.
A special thank you to the lovely woman at reception — so friendly and helpful with everything we asked, and she arranged our airport transfer for us. Thank you so much.
Everything was perfect. Highly recommended.
佛佛系旅者Os funcionários do hotel foram muito simpáticos, os quartos eram espaçosos, com tetos altos e extremamente limpos!
Havia água de cortesia disponível para os hóspedes. Um ponto que poderia ser melhorado é a mesa de centro, que era feita de um bloco de madeira grande e muito pesada para ser movida. O design do quarto e do hotel não era muito prático, mas era muito bonito 😆.
UUsuário convidadoWhen i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
UUsuário convidadoIt’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was!
1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee.
2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2.
They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on.
Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away).
3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen.
4. Rude unapologetic unwelcoming staff. (Language barrier perhaps).
Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place.
I would not recommend it based on service.
Que promoções estão disponíveis para hotéis com Swimming Pools em Tulum?
O Trip.com tem várias promoções e descontos para usuários durante todo o ano. Acesse a página de promoções para conferir quais promoções estão disponíveis no Trip.com.