Hotéis perto de Tulum Beach, Tulum

O novo hotel foi inaugurado, e tanto o hardware quanto o software são de padrão sete estrelas!

Estamos extremamente surpresos com Ana y Jose! Que hotel incrível! Instalações limpas e novas, chuveiro e cama perfeitos, WIFI rápido e com um staff gentil e educado. Fomos de lua de mel e fomos extremamente bem tratados. Café da manha delicioso!

I honestly don’t understand how this hotel calls itself a 5-star property. My whole experience here was extremely disappointing from the moment we arrived. Service is absolutely terrible. Nobody helps you with anything, reception doesn’t care, and every time you call the front desk or concierge, nobody answers the phone. Zero hospitality. Food was honestly disgusting. Nothing fresh, no flavor, very low quality. Drinks taste like water — literally no alcohol. Even the cups and glasses in restaurants were dirty. It feels completely unacceptable for a resort that is supposed to be luxury. We also had a very unpleasant situation with the membership “presentation” scam. They invited us to a “lunch to learn about the brand,” but in reality, it turned into a pushy timeshare-style sales pitch. None of this was explained honestly beforehand. When we complained, the front desk staff was rude and dismissive, as if this is normal. On top of that, I forgot my dress in the room. They admitted they found it, but for two days they ignored me, didn’t contact me back, and didn’t send it. I kept calling and messaging, and still no response. This shows how bad the communication and customer care truly is. After during checkout they asked us to sign the paper that we have no problem with the hotel and requested we write a good review about them. Ridiculous. Overall, this hotel is not worth the money, not even close to 5-star standards, and definitely not the luxury experience they advertise. I would not recommend this place to anyone looking for a comfortable, honest, and professionally managed resort.

The hotel is beautiful, very jungle like feeling, peaceful and quiet. Love the little cenote. Would be nice if there was a variety of food. Only 1 restaurant, small menu, and it opens 8am so you can't get coffee/tea. The rooms dont have anything to make tea/coffee, So you'd need to head out, there's a nice French bakery 5mins walk away. The location is a little remote but with a,scooter or atv you can get to the beach or town in 15-20mins.

Very nice small hotel at the start of the beach street. Can grab a taxi from centro to get there for about 300mxn. If you dont mind walking then its easy to just walk along the tulum beach street to reach any restaurant or beach club. The room was very nice with an outdoor shower and bath although the wooden floor there was rusty with nails pointing out which was as dangerous so that has to be fixed. Reception was very helpful and even gave us recommendations for restaurants and events for the night. They have their own beach access and loungers so its very convenient as its right on the beach. Breakfast was advertised and its a light yoghurt with little bit of granola and fruits with filter coffee and juice and two pieces of toast for two people. Breakfast has room for improvement in my opinion. Overall good experience for the price. No coffee machine in the room although it is shown in the listing images, usually hotels include those for free. There was some camping right next to the hotel which seemed weird, not sure what that was as it also had access to the hotel through stairs connected to the hotel.

It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was! 1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee. 2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2. They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on. Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away). 3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen. 4. Rude unapologetic unwelcoming staff. (Language barrier perhaps). Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place. I would not recommend it based on service.

Meu hotel favorito! Eu também realizei meu casamento aqui O hotel é lindo, e tem dois museus que também são lindos no mesmo estilo. Se você também gosta da ecologia original, não hesite em fazer o pedido diretamente A paisagem é incomparavelmente bela, certifique-se de escolher um quarto com vista para o mar Este é um hotel que você deve visitar em sua vida!

Comecei quando era mais jovem e fiquei em hotéis 3 estrelas, aumentando para hotéis 5 estrelas hoje em dia. Nesta viagem de fim de semana recente, segurei meus gastos pós-natal e consegui um ótimo negócio no Kore, então arrisquei, apesar de todas as avaliações negativas. Acho que as classificações de 1 em 5 estrelas são ridiculamente injustas. Os quartos eram grandes, limpos e confortáveis. A localização era decente e tinha ótimas vistas do mar. Só tomei café da manhã, pois gosto de sair e explorar, então não posso dizer muito sobre a qualidade da comida. Os garçons foram bons, assim que me sentei, meu café foi servido. Depois que eles reconheceram que dou gorjeta, nunca mais precisei esperar na fila para pegar minhas omeletes... rs. A melhor parte foi o serviço do concierge da recepção (o cara que parece uma novela mexicana) Victor. O cara sempre foi muito legal e prestativo. No check-out, meu voo saiu tarde, ele sabia que eu adoro andar de bicicleta, então ele me deixou ficar com minha pulseira para ter acesso até meu ônibus chegar. Não tive a maioria dos problemas nessas avaliações. A equipe que fala inglês foi um desafio, mas descobri que isso era um problema em todos os lugares que estive em Tulum. No geral, se você seguir as diretrizes rígidas da AAA, este hotel provavelmente receberia uma classificação de 3-3,5 e mais perto de 4 pelos generosos sites de reserva. Este não era um Hyatt, mas tinha um bom valor. Não deixe que essas classificações de 1 estrela o desencorajem. Minha classificação não inclui a qualidade da comida...