Publicado em15 jun. 2026|Superior Queen Room
OrkhonBThe hotel lobby and breakfast were both very nice. However, we experienced some issues with our room. The double bed was quite small, and the room we were initially assigned did not match the photos shown when booking.
When we raised our concerns, the staff did their best to accommodate us, which we appreciated. Unfortunately, the process took quite a long time and involved multiple room changes. The final room we were assigned was much better and met our expectations. Had we been given that room from the beginning, our overall experience would have been significantly more positive.
It seemed that some rooms have been renovated and are much newer, while others are older and less reflective of the images advertised online.
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Preço por noite a partir de:€ 99
Publicado em26 jun. 2026
Summerwinter .KThe location was amazing and easy by walking in town, meet the hotel standards on cleanliness, service and location. staff is very friendly with smile especially on the breakfast time, they are really helpful.
However I have booked for 2 nights with the city view queen bed room, but It’s no city view at all.
Also, this room is on the upper ground floor and nearby the storage cleaning room is not the good idea for customer especially on the early morning time. The problem is the room always has a terrible noise all the time which make me terrible and can’t sleep well when I am being on the room. I have requested the room which away from elevators and good view before booking but not get anything at all.
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Preço por noite a partir de:€ 103
Publicado em2 dez. 2025
Guest User
We booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
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Preço por noite a partir de:€ 71
Publicado em24 nov. 2025
Richard JG Field
This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants.
The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll.
Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again.
The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com.
Below a picture of the landscape from the road below the hotel.
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Preço por noite a partir de:€ 40
Publicado em27 ago. 2026|Family Room
TB FuWe stayed one night at Apex City of Bath Hotel. The location is excellent, and the night‑shift manager was quick to respond when we raised our complaint, however our overall experience was really poor because of repeated hygiene problems with the beds.
It was nearly 11 pm and we were ready for sleep, when we discovered mould‑like marks on the bed sheets in our original room. We contacted the duty manager straight away, and we were moved to a different room without delay.
Unfortunately, on arriving at the new room, we found hair left on the fresh bed sheets. We were exhausted and very late in the evening; otherwise we would have asked to check out entirely. A member of staff then came to replace the full set of bedding for us.
During the bedding change, further issues were uncovered: visible yellow stains on the mattress underneath, and yellow stains also on the duvet itself.
While the staff tried their best to resolve the situation at such a late hour, it is unacceptable for a 4‑star hotel to have multiple bedding‑related cleanliness failures across two separate rooms. We felt uncomfortable for the rest of our night. We hope the hotel will carry out a full review of its housekeeping standards and mattress / duvet condition.
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Preço por noite a partir de:€ 123
Publicado em18 mar. 2026
Rosie Cawthorne
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
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Preço por noite a partir de:€ 144
Publicado em27 jul. 2025|Classic Room
Guest UserLocated on a hill top outside the Bath city, the hotel provides what we needed for one night's stay. The only shirtcoming is we had to drive into the city for dinner as we wanted something different from what the hotel restaurant provided. Apart from the location, we were happy with our stay.
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Preço por noite a partir de:€ 140
Publicado em31 jul. 2025
Guest User
Competent hotel with comfortable bed and good shower. Nice bar, didn’t try the food.
Not happy to pay £10 for parking, but not knowing the town gave us little choice.
Location is generally not good because the town of Bridgewater is really pretty dire. Would not return for that reason.
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Preço por noite a partir de:€ 70
Publicado em23 ago. 2024|Master Suite
Anonymous UserThe rooms in the main building are beautiful. A rare view. The restaurant is understaffed and the waiting time for breakfast is too long. If you don't rush, it will take at least an hour.
Martin, the concierge, is very good. He helped us find a restaurant because most of the restaurants are closed on weekends. He also drove us there because he was afraid that we didn't know the mountain roads in Bath. The two restaurants he recommended are very delicious and trustworthy.
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Preço por noite a partir de:€ 390
Publicado em12 mai. 2026|Standard King Room
Guest User
A delightful surprise during our 16-night UK trip! I loved the Cotswolds so much that I decided to stay an extra night in Bath instead of heading straight back to London. It was a last-minute booking on a Saturday, so the price was a bit high, over 2000+. The location is absolutely fantastic, close to all the main attractions and great restaurants. The hotel itself has a wonderful British charm and a very artistic vibe. Our room wasn't huge, but the layout was incredibly well-designed and efficient. We also met a very enthusiastic Spanish guy at the front desk who gave us some excellent recommendations! I really hope to have the chance to visit again.
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Preço por noite a partir de:€ 161