Special thanks to Manager Emilia and the team at Holiday Express for making our stay wonderful. The hotel was spotless, the breakfast was excellent with plenty of choice, and the price was very reasonable. It’s a great place for families – our kids loved the swimming pool – and the bar was a nice extra for relaxing in the evening. Highly recommended and we’ll definitely return!
This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system.
We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable.
The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller.
The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.
First stay here and will definitely return. 3rd stay at a Mercure brand hotel and cannot fault any!
Bridgewater is a pleasant town with plenty of places to enjoy and pass the time. The hotel is spotlessly clean, rooms are very nice with excellent air conditioning if you need it! Comfortable beds, all mod cons including Samsung TV, USB sockets by the beds, ambient lighting, storage well thought out, small fridge, room service, fabulous bathrooms with waterfall shower and lovely extras such as decent shower wash and hair wash, make up/shaving mirror with lighting. Very secure hotel with 24 hour reception and lift only operable with key cards.
Didn't try the hotel restaurant but judging by the volume of people eating there I'd assume very good!
Nothing to fault!
This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants.
The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll.
Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again.
The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com.
Below a picture of the landscape from the road below the hotel.
I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.
Hotel próximo a Bath City Center,Bath100% dos visitantes escolhem essa área
UUsuário convidado2023.08.14
Este é um hotel muito agradável, novo e limpo, situado no romântico banho. Do lado de fora da janela você pode ver e sentir a cultura de Bath. A sala é bastante grande. Você também pode passar o dia inteiro no hotel com muitas comodidades como piscina e spa. O hotel também oferece um café da manhã fabuloso e um bom serviço pela manhã. A única coisa que pode ser melhorada é que não há estacionamento. Você tem que estacionar no estacionamento da rua Charlotte, que leva 5 minutos a pé. O bom é que o estacionamento é bastante grande e permite estacionamento noturno, enquanto o estacionamento próximo ao hotel permite apenas algumas horas de estacionamento no máximo.
Hotel próximo a Bath City Center,Bath100% dos visitantes escolhem essa área
UUsuário convidado2025.08.15
Complementary refreshments and being able to cast to the tv was great, as we're the blackout blinds. Lovely breakfast in the mornings. The room was compact but well laid out and very cute.
Com ótima localização no coração de Street, Wessex Hotel fica a poucos passos de The Shoe Museum e a 3 minuto(s) a pé de Greenbank Pool. Este hotel fica a 24,2 km de Garganta de Cheddar e a 0,5 km de Clarks Village.
Aproveite opções de lazer, como uma academia, ou aprecie a vista em um terraço. Este hotel também oferece Wi-Fi de cortesia, TV na área comum e salão de banquetes.
Saboreie uma deliciosa refeição no um restaurante ou hospede-se no local e aproveite o serviço de quarto 24 horas deste hotel. Mate sua sede com sua bebida favorita em um bar/lounge. Um café da manhã completo é servido durante a semana, entre 7h30 e 9h30, mediante uma taxa.
As comodidades presentes incluem balcão de recepção 24 horas, armazenamento para bagagem e um elevador. Hotel oferece instalações para eventos, como espaço para conferência e salas de reunião. Estacionamento grátis sem manobrista está disponível no local.
Fique em um de nossos 51 quartos com TVs de tela plana. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais digitais para a sua diversão. Banheiro privativo com chuveiro/banheira combinados apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem escrivaninhas e cafeteiras/chaleiras. Além disso, o serviço de arrumação nos quartos é fornecido diariamente.
Hotel próximo a Bath City Center,Bath100% dos visitantes escolhem essa área
GGabees2025.01.19
Aluguei por dois dias consecutivos com reservas separadas. No primeiro dia, a limpeza estava perfeita, impecavel a proposito. Na segunda reserva tive um descontentamento na chegada do quarto porque ele nitidamente nao foi limpo como deveria.Todavia solicitei a troca de quarto junto a recepcao que prontamente resolveu o problema me redirecionando para outro quarto que estava em noas condicoes de limpeza. Percebi que a limpeza de quartos, sao diferentes pelas subclassificacoes dos quartos. O primeiro dia ficamos em um quarto nivel alto, e por isso estava impecavel. No mais, tudo foi otimo.
Ainda recomendo, pq a qualidade do servico é excepcional e caso tenha algum problema a equipe solucionara como possivel
Ótimo
324 avaliações
9,2/10
Preço a partir de
€ 114
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9.1/10
Great
This is my first hotel booking with Trip and I must say I was skeptical at first whether it would go through. Thankfully, the hotel did receive the confirmation. Just needed to tell the receptionist your surname and they’ll be able to locate you in their system. We were passed complimentary cookies, which were really yummy. The bed in the double room was smaller than expected but it was still good enough for two adults. The rooms are not very soundproof so you can hear the outside cars if you’re on the side facing the city. But if you’re not overly sensitive, the sounds are acceptable. The 24/7 gym was fairly well-equipped for the space capacity. They had gym towels, sanitary wipes, and water refiller. The hotel breakfast was enjoyable as well. The restaurant had a good view. Overall, the stay was a really good deal! Would use Trip.com again.
The hotel is an incredible building which must take some maintenance. We booked a double room for one night and arrived at lunchtime with the intention of sightseeing in bath for a couple of days. The hotel was happy for us to park all day both days which was great. The check in process (after 3pm) was very easy and we had a very clean room with plenty of towels, 2 robes and slippers for the spa/pool. The double room had a king size bed which was very comfortable. The hotel pool was crowded and looking a little tired but was as expected. The outside heated pool was very nice and relaxing. We didn’t have any spa treatments or use the gym but both looked well kept and the gym had good modern equipment. We didn’t eat in the restaurant preferring to find a restaurant in bath itself. Breakfast was a bit of a chaotic affair with several hotel staff doing various jobs with no apparent coordination. The wait for a table, then coffee was long and then we had to wait again to order breakfast. The whole process of breakfast took well over an hour which is poor. It was clear that there was no clear process as some tables were getting their cooked breakfast before us even though we were taken to our table 30 mins before them. The little waiter man with his paper pad was a bit useless. When the ‘full English’ breakfast came it was a small plate of well cooked food but not really as described in the menu. In terms of portion size it was more like a kids breakfast. We weren’t served any toast either and had to ask for it unlike other tables who received it with their drinks order which seemed a bit weird. The continental buffet was a bit scarce with no bowls or spoons so we had to use our fruit juice glasses for the yogurt and fruit. The whole thing could be improved with a breakfast buffet under a hot plate if they haven’t got enough staff to serve it.
Best place to stay in Bath in all senses! Clean room, handy location, spacious lobby with plenty of seating and tables with sockets, which was perfect for working while travelling. Breakfast was also perfect!
GGuest UserWe booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.
When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.
We then had some lunch in the spa cafe. Food was ok. Service was terrible.
We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.
We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.
We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.
We skipped breakfast that we paid for on the second day.
We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.
Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.
I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.
This is a splendid Hotel and Spa set in the Somerset countryside near Winscombe. The Pool and Spa Facilities are very good indeed. There is a small sauna and a steam room that can comfortably allow 6 occupants. The Gym facilities are excellent and extensive. The Pool looks great though I didn't swim on this occasion. All the staff speak good English.The Bar is very comfortable with plush sofas in the Lounge area. I didn't dine, but the Dining area is large and looks comfortable. The outside area gives a beautiful view of the landscape and Brent Knoll. Nit Picks... Check in is strictly at 3pm and not before so there might be queues at that time. The corridors are confusing and first time guests might get lost. In the bathroom the Shower gel and Shampoo dispenser are in small bottles fixed to the wall by the shower and pressing once dispenses only a tiny amount. The service at the Spa was not quite right on the first night and very little was explained. It was better in the morning. My room was small, but very clean. The TV remote needed a very firm press to change channels of volume, but you get the hang of it eventually. I will stay again. The room rate by Trip com was amazingly good and better than any other Online provider. Well done Trip com. Below a picture of the landscape from the road below the hotel.
A must-stay for Bath hotels. It is one of few hotels to have in-house spa facilities for guests to use for free. I liked the location too – it is next to the Roman Baths.
The property was lovely but the staff were excellent. Peter at the reception is great. Infact each and every member of the team is great. We would highly recommend and definitely will visit again. We loved the spa facilities too, worth every penny. Thank you for the wonderful stay.
The hotel's location and cleanliness were excellent. The rooms were very large. The staff were helpful and friendly. We didn't have breakfast, so I can't comment on that, but a hotel this nice definitely has a good breakfast. If I were to go back, I would definitely stay at this hotel again. It's about a six-minute walk to the center. I look forward to returning. The only thing I didn't like was that we specifically requested a quiet location, away from the elevator. However, they had assigned it directly across from the staff room, and almost every 10 minutes, someone would come in and out, and the door would slam, which started early in the morning. That was the only downside. A hotel I can definitely recommend. Best regards.
I had a lovely stay at the Mercure Bridgwater Hotel. The room was modern, spacious, and very clean, with a comfortable king bed and a nice balcony that added a relaxing touch. Everything felt well maintained and thoughtfully laid out. The staff were friendly and welcoming from check-in to check-out, always happy to help with any questions. The hotel’s location is convenient, making it easy to get around Bridgwater and explore nearby attractions. Overall, it was a comfortable and enjoyable stay, and I would definitely recommend this hotel to anyone visiting the area. I’d happily stay here again.
The hotel was amazing. From the clean rooms to yummy breakfast ( huge choice) to helpful and friendly staff and lastly the lovely and friendly staff at the bar and restaurant area. Highly recommend.
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