Hotéis 4-Star em Bukhara Region, Uzbekistan

The hotel is located north of Bukhara's Old City, with most attractions within walking distance. The Saffron Restaurant on the 3rd floor serves excellent food, especially the fried eggplant. However, the spa service was absolutely unacceptable. The therapist had an awful attitude and poor technique. Anytime we moved or were too tense during the massage, she would reprimand us with incredibly exaggerated, disgusted exclamations, completely ruining our day. On top of that, it didn't even provide the relaxation we sought. What's more, the time spent changing clothes was counted towards the massage duration, which would never happen in China. After writing a two-page complaint letter, the hotel offered a fruit platter as compensation and provided a written response stating that ”other guests in our tour group” were satisfied, implying the problem was ours. Yet, we were independent travelers who checked in alone, so the mention of a tour group was completely fabricated. Naturally, this was unacceptable. After a 30-minute standoff at the front desk, the final solution was a 30% discount, but then the fruit platter was withdrawn. As an incredibly arrogant hotel, I do not recommend staying here. They didn't even replenish toothpaste during daily cleanings. However, the rooftop restaurant is still recommended, with an average cost of around 200 CNY per person.

The hotel could be much better if they improved their service! Overall, it's pleasant with a nice design. Let's start with the pros: + Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi. + Good breakfast with a wide selection, almost everything you could want, and tasty. + The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me. + The indoor/outdoor pool is clean, and there's nobody there in the morning. Cons: - After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them. - Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end. - The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead. - The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient. Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands! I've also included photos of the room I eventually received after the dispute.

There are some low-rated posts, but it was a very good impression hotel without any trouble when I used it for two nights in 2026/10/4-6 and three family members on a trip. Breakfast is also delicious. It is a little far from the old town, but it is a location that is completely fine as a walk after meals because it is about 500 meters. There were many hotels in the old town, but this hotel is quite recommended if you want to spend a quiet night slowly because people gather around 〜 night. I think it is good to use it when coming to Bukhara.

The owner of the guesthouse was very friendly and helpful. Took our luggage to our room and from checkout also and when we needed milk for tea late at night he gave us milk. The staff are very attentive and treat their guests amazingly. They even gave us breakfast for free for the first morning as they thought we had breakfast included. They bring the breakfast to your room at your chosen time like room service and it’s a nice spread of different breakfast items. The hotel is 10 minute walk from the main tourist attractions and is within the area of the locals, so you get to experience both worlds. The room was clean and spacious, we stayed in Honeymoon room and it came with a kitchen and utensils. Only downside was the privacy I’d say as the door was fully window so you’d have to have the curtain drawn so no one can see inside. Same with the window in the room, as it’s level with the outside so people can see inside. Drawing the curtain blocked out the daytime light. One of the windows at the top was without a curtain so people at the bottom could see inside if they potentially looked up. But overall would definitely stay again, top hotel/guest-house. The picture I included was the free breakfast they gave, but the actual breakfast has more items (cheeses etc)

I stayed here for 3 nights on a solo trip. On my last day, my train schedule suddenly changed, departing an hour earlier. Even though it was early in the morning, I requested a transfer from the hotel to the train station. The staff member who checked me in was incredibly kind and helpful; despite my limited English, she made a great effort to understand me, and I really appreciated her hospitality. The driver who took me to the station was also very safe, and I was so grateful for the early morning ride. The breakfast was delicious too. The hotel had minimal amenities, so bringing your own toothbrush set is a must. Also, there was a distinctive scent throughout the hotel, but I got used to it after a few days. The shower had a slight sewage smell, but only when first turned on. I really enjoyed listening to the beautiful violin performances every evening, and being able to watch YouTube in my room was a nice touch.

Very clean hotel, spacious rooms and great balcony. excellent service! The English at the front desk is very fluent and there is no obstacle to communication! The breakfast type is also good, although it may be because of local habits, most cold dishes. In short, it is the most satisfying hotel on this trip to Central Asia.

Stop for two nights. The size of the hotel, room and the presence of the balcony played a significant role in choosing. No big claims for accommodation. There is a decent breakfast. The room is large, the balcony was present. However, the room is somewhat unthinkable and not too comfortable, as if under the hotel had been remade the room originally designed for something else. The furniture is modest. To the main sights you will have to walk on the not most scenic streets - no pleasure, especially at night ) Of course, it is always possible to call an inexpensive taxi. In general, the KMK price of $100 per night for this hotel is heavily overstated, Especially according to the measures of Uzbekistan.

We are an elderly couple from China traveling to Bukhara with a wheelchair. After checking in, we received special care from the manager and were given a room on the same floor as the front desk. On May 18th, a young man at the front desk provided us with a map, highlighting the main attractions and advising us on whether to walk, take a taxi, or use an electric cart, which made our sightseeing very convenient and quick. Both front desk staff members helped us with the wheelchair whenever we entered or left. After checking out on the 19th, as our train was at 9:45 PM, the young man who started his shift after noon offered us green tea and snacks. He also advised us to leave the hotel before 8 PM and helped us call a Yandex-Go to carry our luggage and take us to the boarding point. Unfortunately, there was traffic control on the road outside, allowing only outbound traffic. This young man ran back and forth to find us a car and didn't leave until he had successfully seen us off. The hotel's breakfast was also abundant and delicious, and the staff greeted us with smiles and provided attentive service. The room was spacious, clean, and elegantly decorated, very new and quiet. Its proximity to the main attractions made sightseeing easy. We were delighted to stay at your beautiful new hotel. I will recommend it to my friends and family, hoping that more Chinese people will visit Uzbekistan in the future. Your warm and thoughtful service and friendly atmosphere will become a cherished memory for us. May the friendship between China and Uzbekistan last forever!

The room was clean, but the tap water was yellow and didn't change color even after running for a long time; thankfully, it returned to normal the next day. Since the hotel is located in a newly developed area, there aren't many restaurants or eateries nearby. Breakfast was similar to other hotels, enough to fill you up.

Although the hotel is located in a small alley, it is close to attractions and conveniently situated. Besides, the staff are friendly and willing to help. Recommended.👍🏻👍🏻