Localização do hotel é excelente, restaurantes, shopping, sorveteria, papelaria, farmácias... tudo que precisar estão apenas a poucos passos do hotel!
As instalações são super confortáveis e limpas! Nos sentimos super acolhidos pelo atendimento que recebemos, muito educados e atenciosos conosco!
AMAMOS!!!
Quero deixar meu elogio pelo cuidado e atenção que recebi durante minha estadia. O hotel é maravilhoso, com um ambiente acolhedor e bem estruturado, mas o que realmente fez a diferença foi o atendimento. Cada pessoa que encontrei foi extremamente gentil, tornaram minha experiência ainda melhor. Fiquei muito feliz com a estadia e com certeza voltarei!
Excelente local para se hospedar, equipe muito educada e preparada, café da manhã sem igual (no domingo teve violino), piscina cristalina, academia completa para interino de viagem (bem completa), shopping e restaurantes na porta só saímos da região para ir ao parque do sabia fazer um cardio ^_^
Com ctz retornaremos, quarto? Pegamos com sacada, vista top com ctz, cama King super macia, com cobertor gigante e pesado se bobear vc perde o dia deitado m! Não fui pago por essa avaliação, mas foi minha experiência real!
A atendente da recepção não foi agradável . Eu havia feito a reserva errada, e disse a ela que estaria entrando em contato com vocês para resolver . Mas ela não foi atenciosa com o meu problema simplesmente fez o checkin e me deu a chave enquanto eu estava ao telefone com vocês . Ela não foi empática nem um pouco ! Tanto que a pessoa daí disse: vamos cancelar sua reserva e refazer para acertar . Aí não teve como mais, pois ela fez o checkin mesmo eu pedindo para aguardar! Ela fez o checkin mesmo eu dizendo que estava falando com vocês ! Fez e me despachou com muita falta de educação !
E assim não foi possível corrigir a reserva que eu fiz errada ! Fiquei muito chateada !
The double bed in the standard room is relatively small, and the hotel is relatively close to the shopping mall. Money can be exchanged in the mall. The exchange rate is very good. I don’t know if it’s something like this place in El Salvador. There are small white worms in the room.
Fiz a reserva para o casal e informei ter um bebê de 7 meses. Solicitei varias vezes um berço ou um colchão avulso e nada de me retornarem satisfatoriamente.
O hotel é bastante agradável, tranquilo, a sala é relativamente grande e o pequeno-almoço é muito bom. A grande escadaria do lobby parece tridimensional, retro e tem um bom ambiente.
Hotel próximo a Savassi,Belo Horizonte100% dos visitantes escolhem essa área
UUsuário convidado2023.08.22
Hotel com muito conforto, ótimo atendimento (especialmente do gerente Alex) e excelente localização. Único ponto negativo é que o restaurante Amadeus não funciona para o jantar desde o mês junho, atuando somente com café, almoço e room service.
Tudo muito bom . Elogio ao rapaz que fica na entrada de nome Marcos muito educado e pró ativo.
Ótimo
48 avaliações
9,3/10
Preço a partir de
€ 91
por noite
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8.2/10
Very Good
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
GGuest UserI want to give my praise for the care and attention I received during my stay, the hotel is wonderful, with a comfortable and well-structured environment, but what really made the difference was the care. Everyone I found was extremely kind, they made my experience even better. I was very happy with my stay and I will certainly come back!
GGuest UserHotel very well located. Very close to Shopping Savassi. spectacular view of the borders of the city, Shopping and Marista College. Safe and tree neighborhood. Many shops and restaurants nearby. Olegário restaurant, inside the hotel, very good. Very comfortable facilities, excellent air conditioning, fine decoration, excellent shower and first-class hygiene products and excellent staff care, highlighted for the Rafael reception.
GGuest UserVery comfortable hotel, great service (especially from the manager Alex) and excellent location. The only negative point is that the Amadeus restaurant has not been open for dinner since June, offering only coffee, lunch and room service.
HHupohupoThe hotel is good, quiet, the room is relatively large, the breakfast is very good. The lobby has a large staircase, which looks three-dimensional, retro, and has a good environment.
GGuest UserGreat location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
GGuest UserThe reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education!
I was very angry with the reservation I made wrong!