Nunca mais usarei o trip.com. Reservei 2 noites com eles meses atrás, sabendo que tinha uma janela de cancelamento/modificação gratuita. Li todas as letras miúdas, entrei em contato com o atendimento ao cliente para confirmar tudo. Cerca de uma semana antes de minha janela fechar, tentei modificar para 1 noite. Isso não me deixaria. Depois de CINCO DIAS contatando-os, finalmente consegui modificá-lo. Se eu não tivesse continuado a contatá-los, isso nunca teria sido resolvido. ENTÃO, ao fazer o check-in no hotel, fui informado (embora eu tenha pago antecipadamente o trip.com) que o hotel nunca foi pago pelo fornecedor. Portanto, eles não me registraram e passei quase uma hora ao telefone com o teip.com para resolver o problema. Totalmente ridículo.
Precisava ir ao Prudential Center para um show e decidi que dava para ir a pé.
O check-in foi péssimo. A recepcionista simplesmente se esqueceu de mim depois de me dizer para esperar 10 minutos pelo meu quarto. Eu pedi um quarto perto do elevador, pois detesto andar por corredores longos, MAS ela me deu o quarto mais distante, ao lado da escada de saída. Suspiro…
A cama era confortável. O resto do quarto estava ok, mas a água quente demorava muito para esquentar e a pressão era péssima. O elevador era lento e tivemos que esperar um tempão pelos dois elevadores. Aí, à noite, um dos elevadores quebrou. A espera foi insuportável!
À 1h30 da manhã, fui acordada por crianças mimadas batendo na porta do meu vizinho. E o pesadelo começou quando o vizinho infernal resolveu dar uma festa no quarto dele. Liguei para a recepção três vezes e eles prometeram que mandariam um segurança para pedir que fizessem silêncio. Mas, assim que desliguei o telefone, ouvi o deles tocar! Ninguém apareceu e o barulho continuou. Depois da terceira ligação, finalmente alguém apareceu e a festa acabou. Tive que aguentar 3 horas de barulho.
No dia anterior, me disseram que o ônibus do aeroporto sairia de hora em hora. Então, desci às 7h45, apenas para descobrir que era hora e meia. Tive que esperar 45 minutos no saguão.
No saguão, havia pessoas dormindo.
No geral, não voltarei a este hotel.
Muito bom. Reservei para minha chefe e ela ficou muito satisfeita. Ctrip é muito conveniente para reservar hotéis em casa e no exterior. Espero que a Ctrip fique cada vez melhor.
O comportamento dos funcionários foi um tanto hostil. Os seguranças vieram até nossa porta, pedindo que diminuíssemos o barulho, embora não estivéssemos fazendo muito barulho. Percebemos que os funcionários estavam nos tratando injustamente e tentando encontrar motivos para cobranças adicionais. Infelizmente, o preconceito racial parece ter sido um fator contribuinte.
A sala estava limpa, moderna e compacta, embora com mobiliário limitado.
The location is ok if you are the travelling in to Penn Station Newark - it's about 6 minutes walk.
A melhor característica era o transporte de hotéis que era rápido, eficiente e nos deu paz para chegarmos Ao nosso voo a tempo.
CCRodOk so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience.
Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert.
Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus.
From my understanding we were on the ”older side” of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the ”dresser” so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The ”dresser” didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout).
The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy.
In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.
CClarisa624It was helpful that they were able to accommodate connecting rooms. We were in the Havana Tower. We booked run of the house, which was a king bed in the hold tower. To upgrade to 2 beds and for connecting option it was an additional $29 fee.
GGuest UserThey charged me $190 without explanations. When I checked out they said $50 deposit will be refunded, but still charged me $140 for the room. At the time of booking with Trip was $137 tax and service included.
They did not even give me bottle water in the room. Only keurig coffee machine and water in there was dirty. I told them I only need hot water to make some tea, they told me to go to the gym but the hot water was not even working there, so I had to buy a cup of hot water for $1 + tax and a bottle water which the price was as high as airport price.
The only thing beneficial to me was airport shuttle every 30 min and run 24 hrs daily.
EEndlesssideThe location is still very convenient, and the facilities are okay. It is suitable for families traveling with children. It has a microwave and a refrigerator, which is very convenient for hot food.
GGuest UserNeeded to go to Prudential Center for a concert and decided that it is within walking distance.
Check in was terrible. The front lady forgot about me after telling me to wait for 10 mins for my room. I requested for a room near the elevator as I hate walking down a long corridor, BUT she gave me the furthest room, next to the Exit stairs. Sigh…..
Bed was comfortable. Rest of the room was ok but hot water took too long to heat up and the water pressure was pathetic. Elevator was slow and we had to wait a long time for the 2 elevators. Then in the evening one elevator broke down. The wait was excruciating long!
At 1.30 am I got woken up by bratty kids stomping on my Neighbour’s door. And the nightmare began when the Neighbour from Hell decided to have a party in their room. I called the reception 3 times and they promised that they would send a security guard to ask them to quieten down. But the moment I hang up, I could hear their phone ring! No one came up and the noise continued. After the third call, someone finally came up and the party finally went away. I had to tolerate 3 hours of noise.
The day before I was told that the airport shuttle would leave on the hour, every hour. So I came down at 7.45 am only to be told that it is half past every hour. So I had to wait for 45 mins in the lobby.
At the lobby there were stragglers sleeping in the lobby.
Overall I won’t come back to this hotel.
AAnonymous UserOverall good hotel , bed is very comfortable so can sleep well beside room is very clean.
The girl at receptionist is not friendly, no sense working ay hospitality but the men wearing glasses is very friendly. Housekeepers is also friendly & helpfull although speaking little English Good location just short walk to Mills Jersey Garden Mall👍👍
GGuest UserThe screen door to the balcony was broken and the screen ripped apart from its door frame. It would not close all the way or lock. The second issue is the refrigerator was broken and froze everything I put in it. I lost the food I put in it due to it being frozen solid. the back of the refrigerator was completely caked with ice and when I told front desk and asked if the Bistro was still open a few minutes before it was scheduled to close, I got a ”sorry” and the cook was cleaning up and would not make something to replace the lunch I had lost. There was no microwave in the room which would have helped me in this instance, and would help other visitors in the future. The last issue is the bathtub/shower and the most important one. The floor of the tub was not protected with any kind of slip-resistant materials and was as slippery as ice. I did slip when I took a shower but luckily I was able to catch my fall. At 74 years of age, that could have been devastating for me and, in the long run, for the hotel as well. I notified the front desk about this and asked if they had any kind of rubber mat or something I could use to avoid possibly falling and, again, the answer was the same as it was for the refrigerator; i.e. ”I'm sorry.” I was then given two cloth bath mats to put in the shower.
GGuest UserThere was no remote to the Tv I called room service
I asked for a remote remote control I received the remote control about a half hour later
And the remote control didn’t work I immediately called the from desk for a bout an hour and there was no answer
TTraveling TanThe Hampton Inn Newark Airport is a conveniently located hotel just 10 minutes from the airport. The complimentary breakfast was great, and the room was a good size. However, I found my legs and feet itchy after sleeping in the bed, so I would recommend that the housekeeping staff focus on cleaning the bedding more thoroughly. The check-in process was a little cumbersome because I didn't have an international debit or credit card, but the staff were friendly and helpful. Overall, I would recommend this hotel to people who are looking for a convenient and affordable place to stay near the airport.
Here are some specific things that could be improved:
The bedding could be cleaned more thoroughly to remove any allergens that may be causing the itching.
The check-in process could be streamlined for guests who do not have an international debit or credit card. For example, the hotel could create a process where cash can be accepted for incidentals without having to wait to get approval from the manager.
Overall, I had a positive experience at the Hampton Inn Newark Airport. I would recommend it to people who are looking for a convenient and affordable place to stay near the airport.
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Informações sobre viagens locais
Quantidade de hotéis
767
Quantidade de avaliações
34,989
Maior preço
€ 1.793
Menor preço
€ 69
Preço médio (fins de semana)
€ 341
Preço médio (dias úteis)
€ 262
Recomendações
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