Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
UUsuário convidado2024.05.13
A localização é boa, pois está localizada perto da baía de Lagoi e de outros locais, por exemplo. safari lagoi etc.
A limpeza do quarto do hotel é boa. Só que a limpeza da piscina infantil parece um pouco nublada e alguns galhos de árvores dentro da piscina.
O serviço dos funcionários é bom e amigável.
As instalações do hotel são boas. Só que o chão do clube infantil está um pouco empoeirado e alguns brinquedos estão estragados.
The room is clean and well-kept. The daikin aircon is cool but a bit noisy.. Not sure if it's the water or heater but showering is quite an adventure. All in all, I am especially pleased with the concierge and the doormen - they are fab, friendly, and pleasant.
There's a safe in the cupboard. It would be nice if they have a charcoal bag to absorb all the funky odors from clothing after a night out at A2 food center less than 300 meters away from BCH.
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
UUsuário anônimo2026.03.20
our first time to the resort and we absolutely enjoyed ourselves and love it! the hotel is very convenient with kids-friendly amenities including the indoor playground with children’s activities / workshop for the kids. there are a few different pools to explore as well and beach nearby to play with sand. there is also a spa for adults to relax. overall a very suitable place for family with kids as well as anyone who wants to just chill and relax! also would like to mention that all the staff were very friendly and nice with excellent service. we will definitely go back again! the room itself is also very big and clean. twin room is suitable for 2 adults and 2 kids to sleep in.
A segunda vez que ficámos aqui, reservamos um total de 4 quartos, tudo bem, exceto que o pequeno-almoço Pode ser melhorado com mais seleção, Como um ovo vivo e um porrigue. O pão também não funcionou bem, esperava 20 minutos e ainda não está bem torrado.Decidimos ir para o Golden View Hotel e Pagar o pequeno-almoço Na segunda manhã.
A primeira noite de jantar, MAS ficou desapontado com o teu dessert.A lava e o queijo são tão bonitos Como mantidos há semanas, não são bonitos.
This is a first time I’m staying here, perfect location as for family can walk to the one Batam mall and opp there’s a lotus supermarket.
Pool and gym just nearby, convenient for parents to workout while kids having good time in the pool. Last day after breakfast we spent time playing pool just outside the breakfast area. Children enjoyed it.
Staff is helpful and polite.
Overall we’re
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
UUsuário convidado2023.07.03
Fui para uma estadia de 4D3N durante um período de pico de férias e, infelizmente, apesar das ótimas avaliações, muitas coisas não corresponderam às expectativas.
1) O ar condicionado estava vazando do segundo dia da estadia em diante
2) A drenagem começou a feder do terceiro dia em diante
3) Devido ao alto número de reservas, a pressão da água estava fraca do primeiro dia em diante.
O serviço ainda estava OK. Acho que o destaque da estadia foi o programa de soltura de tartarugas que acontecia uma vez por mês (?), eu acho, e foi legal ver os filhotes sendo soltos no mar.
Outra coisa a se notar é que, como este era um resort, sair era meio complicado e todo o resto é super caro no resort, então venha preparado com sua própria comida se você ficar no apartamento loft, onde você pode cozinhar.
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
FFelicius Chang2025.12.10
Tudo no resort era incrivelmente sistemático e bem organizado, resultando em uma estadia completamente livre de frustrações. Chegamos ao meio-dia e ficamos agradavelmente surpresos ao receber nosso quarto para um check-in antecipado às 13h, após uma espera mínima! Optamos pelo pacote de 6 atividades — um ótimo custo-benefício, segundo meu marido — que incluía uma fantástica sessão de karaokê de 2 horas e acesso ao parquinho infantil coberto. Recomendamos muito o pacote de 6 atividades; ele nos manteve totalmente entretidos durante nossa estadia de 3 dias e 2 noites. A pontualidade do resort foi excelente: nossos terapeutas de massagem para casais no quarto chegaram exatamente na hora marcada, e a fogueira para o nosso churrasco ao ar livre às 18h30 já estava pronta às 18h.
O isolamento acústico não é dos melhores, principalmente quando as crianças dormem no tecido da tenda, mas quando estão cansadas, conseguem dormir rápido, só que as crianças do quarto ao lado acordam muito cedo. É preciso estar preparado para o barulho, já que se trata de glamping.
O MEU GF e EU ficámos aqui no final Da semana passada para a nossa viagem de Batam.Quando Entrámos Na nossa sala de não fumadores, havia um odor de vapor no ar.
A sala estava bem equipada com muitas instalações úteis, como mobiliário, água potável, cozinha, etc. Encontro a retaguarda da parede na TV uma adição bonita e útil. Nossa TV não tem Netflix, mas tem alguns canais locais, bem como CNA. Embora as poucas chaves elétricas do quarto sejam adaptadores universais, elas se sentem um pouco soltas quando se acoplam, e o ar condicionado e o banheiro, como a pressão de água e o chuveiro quente, funcionam bem.
A nossa janela está perto da vizinhança imediata e a sala está relativamente tranquila ao longo da estadia. Infelizmente, não uso o Wi-Fi, por isso não posso comentar. O buffet de pequeno-almoço do hotel tinha uma variedade limitada, mas a qualidade era boa. O hotel está também localizado a uma localização confortável, a uma distância de caminhão de dois grandes centros, tão Muito comida e entretenimento!
Todo o pessoal que encontrei no hotel foi muito amigável e útil. Só tínhamos um cartão de chave para nós no check-in, então quando eu estava acidentalmente agarrado para baixo sem um cartão, a senhora no concierge rapidamente me fez um novo para que eu pudesse voltar para o MEU quarto. No dia seguinte à saída do hotel, perdi as minhas amadas orelhas e o que o hotel fez com a esperança de o encontrar de volta.Dentro de minutos, recebi UMA mensagem do concierge, acompanhada por uma foto do meu item perdido! Vou certamente voltar a ficar com eles muito em breve.
Hotel próximo a Lagoi,Bintan100% dos visitantes escolhem essa área
MMengg4652023.06.20
A hospitalidade foi ótima, limpa também. Inicialmente conseguimos um quarto no nível 1 e o quarto tinha um cheiro estranho. Pode ser porque não havia ninguém no quarto por muito tempo. A equipe imediatamente nos levou para outra sala no nível 3, que era muito melhor. Daí o serviço é ótimo. A comida estava boa. Piscina agradável e perto da praia.
Viajar pela área era de ônibus que chegava a cada 30 minutos. Bom local para atividades. Bom para férias em família.
Everything is good, we went there for 4 days 3 night, they gave us 3 days Starbuck voucher, the location is the best to us as we like Grand Batam Mall alot, just 3 to 5mins to walk there, the food is also quite nice to us
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8.7/10
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CChengzhen YuRecently stayed at Montigo with my family as it was my boy’s birthday celebration, and wanted to share our experience.
Upon check-in, there was some issue between their system and my booking through the app, which took more than 30 minutes to resolve. Luckily the place wasn’t crowded, and my kids didn’t get bored while waiting.
One thing I liked was the baggage delivery service from place to place. Requests can be made through WhatsApp and their response was pretty fast, which made things quite convenient.
Currently, one of the restaurants is under renovation, so we had lunch at Tiigo. Personally, I didn’t really enjoy the food, but I have to give credit to the view — that was easily a 10/10.
As for the room, we had some issues with the bathroom design/drainage. Water in the bathing area didn’t drain properly and would get trapped at one side of the bathroom. The bathtub water would also flow into the toilet area, making the whole floor wet, especially when my kids were playing in the bathtub.
It became quite slippery and my kids actually took turns falling in the bathroom, which was a little concerning from a safety perspective.
On the positive side, because it was my boy’s birthday celebration, they were very thoughtful and kind enough to prepare birthday decorations and a cake for him, which was a really nice touch and made the experience feel special.
Overall, despite a few areas that could be improved, especially the bathroom setup in our room, we still enjoyed the stay and appreciated their service. I would still come back again, but probably not choose the same room.
AAnonymous UserGood location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
GGuest UserThe concept of glamping is novel, but once is more the enough.
We traveled during the Singapore school holidays, so the resort was packed. As such, our neighboring tents were all occupied. Due to the close proximity and strange tent age acoustics. I was able to hear the neighbors chatter, even when both us and neighbours were in our own tents.
Our tent was located to some bigger tents with outdoor benches. Some residents hung out, drank and smoke late into the night.
Honestly, I had the worst sleeps during the trip. For light sleepers. Please pack ear plugs.
Treasure bay is also operated independently from Natra. Please take note. There were some hiccups when I tried to book activities via the hotel and the vendor was not the most polite.
During peak season, popular activities and rides are quickly booked up, so please plan ahead .
EEgy MuNear that beautiful beach with white sand and a gentle breeze in March, we experienced various kinds of delicious, albeit pricey, Nusantara Fried Rice and breakfast options that we ordered from a freshly cooked menu made with fresh ingredients. I really enjoyed the Pandan Piña Colada during our second stay at this resort. I will definitely miss you, Nirwarna Resort Hotel!
FFelicityfyRoom was amazing. Managed to purchase an upgrade to the Seaview Villa and it was so spacious. Comfy kingbed, Huge bathtub and a pooldeck!
Only issue with the room was the toilet starting to smell especially after flushing or at night after returning to the room.
The resort provided complimentary transport to and from the ferry terminal so that made things very convenient. Within the resort itself, we had 2 bicycles to use or you could call for the buggy to ferry you around places.
The service and staff were impeccable, they truly made you feel like very special guests! Would highly recommend the spa, the massages were heavenly.
Would definitely come again and experience more at this resort.
GGuest UserI'm giving five stars to the hotel driver, the service was absolutely excellent! You can contact the hotel the day before check-in to arrange a pick-up from the ferry drop-off point, and when you're ready to leave, you can also book a free ride from the hotel to the pier. It's incredibly convenient. We were so lucky to have this driver; he proactively helped us with our luggage, assisted us with our visa on arrival, and even filled out our immigration cards... The service was top-notch! The hotel environment is also fantastic. Everything about this trip was great, apart from the bad weather. I'll definitely be back!
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
XXNTANWe truly enjoyed our stay at Holiday Inn and it is spacious and conducive for our family of 3. There are a lot of compartments within the room for you to store your stuff (especially when you are travelling with a toddler).
The hotel service is great too. They provide shuttle bus service every hour to Plaza Lagoi. We took it to get lunch before our room was ready. The spa within the hotel is relaxing and a good break for us. We are also impressed with the gym equipment too. It is well equipped.
Unfortunately, the food quality really need to be improved. We gave our feedback and was pleasantly surprised that changes and improvement were made.
We look forward to coming back again when the additional upgrades are completed. We are excited to learn that there is going to be a bigger wellness centre within with more spa and salon related treatment. Most importantly, the staff service were great. We are thankful for all the help and attention to details from everyone in the hotel especially when travelling with a toddler.
DDANNY72The room is spacious and clean, all the staffs are friendly and warm, greeting us with smiles. It has been a very pleasant and comfortable stay. We celebrate our father's bday at Rempah Kitchen and the staffs sang bday song and gave us a free bday cake. Am impressed with their service and hospitality. Would love to come back to 4 points again!
Ppeipei anThe room was great and the sea view was beautiful, with good service all around. Although there was a minor hiccup during check-in (the air conditioning was broken), the maintenance staff tried their best to fix it, and housekeeping called several times to check if the AC was working properly. I was very satisfied with how this was handled.
The only downside is that there's only one restaurant. Personally, I think the restaurant's view is unbeatable, and the food quality is above average. However, the dinner buffet wasn't particularly good; ordering à la carte would have been better.
Also, the cleanliness of the cups in the room needs improvement, and there was quite a bit of dust in the bathtub on the balcony.
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