Hotéis Romantic em Johor, Malaysia

"Mixed Experience – Good Service Recovery but Initial Handling Could Be Better I recently stayed at Holiday Villa Johor Bahru City Centre and had a mixed experience. For the first two nights, we suspected the room was not properly cleaned as both my husband and I experienced continuous sneezing throughout the stay. I reported this to the front desk after the first night, but no action was taken or escalated. Unfortunately, we had to endure a second uncomfortable night before I raised the issue again to the duty manager. I must commend the duty manager for her prompt and decisive action — she arranged an immediate room change, which made a significant difference. This level of service recovery was appreciated. However, it is unclear why the initial concern was not escalated earlier by the front desk, which could have prevented unnecessary discomfort. On a positive note, when I fell sick during the stay, the front desk staff were thoughtful enough to send porridge and warm water to my room — a kind gesture that I truly appreciated. The hotel’s location is very convenient, and the breakfast selection varies daily, which is a plus. A special mention to the egg station staff — they were consistently friendly and attentive, handling every request with a smile even during busy periods. Check-out was smooth and efficient. Overall, while there were some lapses in initial handling, the service recovery and certain staff members’ efforts stood out."

"A large 20-30 years old hotel building. Clean , very large guest room with city view on the high floor. Fast check in and friendly staff. Very good buffet breakfast. Good water pressure at the high floor bathroom. None smoking rooms are available, but sometimesl smell of the smoking still coming from room ventilation. Good room price. Will stay again if I come to Johor Baru."

"Service was very good, friendly and helpful front desk/reservation office. I had a request as it was my son's actual birthday on the date we checked in and the hotel kindly arranged for a complimentary slice of cake. The hotel itself is a bit dated but rooms were clean and spacious. We had 2 smoking rooms on the 13th floor which had a nice view. The AC worked well, the bed was comfortable and the fridge did cool our drinks. Usual toiletries were provided, no hand towels though. Water pressure was alright but you may need to request for a bathtub stopper (if needed) as this was missing from both our rooms. TV channels were a bit spotty, in one room all movie channels were grainy and in the other room it was actually worse, could only see a few local channels. Wi-fi signal was strong. Power points were far from bedside which is to me a major drawback as I could not charge my devices conveniently next to the bed. In one room, one of the power points did not work and we had to use the kettle power point as the other was underneath the vanity table. We didn't bother to call maintenance as we were only there for one night. Location was good, it's not in the city itself but not very far, maybe 10-15 mins by Grab. There's quite a few food outlets nearby if you're willing to walk out of the property. It's also attached to a mall but I think the duty free outlet was being renovated. We didn't really walk around the mall so can't comment. Seems a bit limited though. There's a 7-11 downstairs at the hotel itself for any snack emergencies. Lots of clubs and nightlife immediately outside the hotel but it didn't really interfere with hotel guests so that's fine. Breakfast was a bit underwhelming but wasn't terrible. There was no live egg station which is always a disappointment as the pre-prepared eggs became rather dry and unappealing. I saw bread and butter pudding tag which I thought was a nice, however it was not replenished while I was there so couldn't try. Overall, I guess it's alright for the price point."

"A localização é muito estratégica, o estacionamento é público, por isso lembre-se de pagar."

"Primeira vez no resort Sands and Sandals e acho que com certeza voltaremos um dia! Tivemos uma decoração surpresa. Agradeço à equipe do hotel pelos balões, bolo e pela linda decoração. O check-in e o check-out também foram tranquilos, provavelmente porque não fomos afetados pela alta temporada. O café da manhã também foi bom! Nossa segunda manhã estava mais cheia, mas havia mais opções e estava delicioso. O quarto era confortável e tudo era fornecido, como toalhas, produtos de banho e higiene pessoal. A conexão da TV também estava um pouco instável, mas não nos importamos. O estacionamento também foi fácil para nós e a localização parecia segura. Perto de atrações turísticas como o Adventure Waterpark e o Woodfire também! Obrigado pelo ótimo serviço!"

"I really enjoyed the food, breakfast, sedap and satisfying. Love that there’s a swimming pool and gym to chill and stay active. The room also comes with a bathtub, which makes it even better for relaxing after a long day. Definitely worth it!"