Hotéis Hot Springs em Gangwon State, South Korea

Traveling with a 2-year-old child It was nice that there was a children's playground, an indoor pool, and a large hot spring bath. The child was very satisfied. The dinner buffet had delicious snow crab and sashimi. There were various activities on site, as well as a convenience store, restaurant, and cafe, so we could enjoy ourselves all day at the resort. About 20 cm of snow fell in the middle of the night, but the staff worked hard to shovel it away, which was great. There were mats laid in the pool to prevent slipping, but they were not all over the place, so the tiled parts were slippery, so please be careful if you have small children. I asked for bed guards when I checked in, but they never came to install them.

Hotel with good amenities and at a nice location. We did have an issue in our room in building B, which had too much noise (from the heating system maybe?), and the staff changed our room without hesitation to another one that was great in building D. Very friendly staff.

It was a leisurely hotel where you can have a glass of wine while looking at the sea. It's good to wake up early in the morning and enjoy the sunrise and hot springs, and there's a seawater pool so you can enjoy swimming even in winter🩵 There's a hotel wellness program, so make sure to make a reservation in advance and enjoy it.

I was considering the Cassia and Delfino Lotte for a family trip, and chose the Delfino because I wanted to enjoy the Ambrosia and infinity pool. I was completely satisfied. They even upgraded my room, and even in the wind, I enjoyed swimming in the outdoor pool and the open-air bath. Even in the strong winds, the underground passageway was comfortable. I went on this trip with my children, and I'm planning another trip with my parents soon.

On the first night of our two-night stay, after dinner, we returned to our room to find the doorknob broken. I sustained a minor injury (a bruise on my knee) while trying to open the door. The next day, I explained the situation to the front desk. Their response was, 'Can't you go out for a bit? We'll fix it while you're gone.' Given my frequent overseas business trips, I'm quite surprised that a hotel of this caliber didn't even bother to ask if I was okay after I got injured. Since it wasn't a major injury anyway, and Seamarq isn't exactly known for its service, I decided to just go along with it. I told them I'd go out for a tea and dinner and left. Upon my return, I found that nothing had been repaired. So I called them again. The person on the phone from housekeeping said, 'We haven't received any such request. Let me check. Is there anything else you need?' When I said no, they let out an incredibly exasperated sigh, saying 'Yes... [sigh]'. It was truly absurd. I wasn't being difficult or demanding special service because of my injury, especially at a hotel charging these prices. So, to have the customer service team sigh at me was incredibly frustrating. About 10 minutes later, the maintenance team came up. They then asked if I could leave again so they could repair it. I wondered why they made me leave earlier if this was going to happen. Anyway, I left and came back again, only to find it was just a makeshift repair. I was too fed up to argue further, so I didn't say anything. I suppose I'll end up staying at Seamarq again when I visit Gangneung, as there's no real alternative until Shilla Monogram opens. I'll just think of this place not as a hotel, but as a ridiculously expensive luxury infinity pool. This was my fourth stay, and it seems that every time I come, the beautiful hardware is completely ruined by the service. However, the service for other facilities like the pool and spa wasn't bad. (While not professional, there was a sense of thoughtfulness in many aspects.)

I went there last year and loved it so much that I took my parents there for my birthday and it was so great! The staff were all so kind and the breakfast was delicious. It was a perfect wellness resort. I plan to go there every year.

방마다 화장실 따로 있어서 편리하고, 좋은 분위기에 관리가 잘 되어 있어서 아주 만족스럽습니다. 아침에 산책하기도 좋습니다