Hotéis Hot Springs em Gangwon State, South Korea

The room I entered on the first day was very unclean. - Only the bed was clean! - Stains on the table as they were - Hair all over the floor... Same with the bathroom - Traces of something eaten on the sofa... Since it was early morning check-in and the luggage had already been moved, I explained the situation and asked to change the room. The front desk said that they would only clean one night out of three, and asked if they would clean it tomorrow... (????) I didn't clean it... Considering that it would be difficult to change rooms at dawn, I asked them to change the room the next day.. Why did they clean it tomorrow as if it was a favor...? After talking to them again, they decided to change the room the next day, and fortunately! The room I changed to was clean. * On the third day, I was sleeping and heard a knock saying that the room was being cleaned, and they were trying to open the door right away, so I was startled while sleeping and told them not to come in because they didn't have to clean it, but they kept coming in and said they would just tag my card.. They said they had to tag it to get paid...(??) I travel a lot for business and often stay at hotels, but this was the first time I've seen something like this... I was half asleep and didn't understand what they were saying, and I was in my pajamas and a mess, so I told them not to come in because they kept coming in.. They didn't come in, but it's still absurd to think about later. The hotel system seems strange.... I stayed twice for 3 nights, but every time I went, I was never satisfied with the cleanliness, front desk, and various services, as if it were a 4-star hotel... I used it because of the location and facilities, etc., but... Well... I'm not sure about the future. * The photo is only a small part, there are also hair stains here and there that are not visible in the photo...

On the first night of our two-night stay, after dinner, we returned to our room to find the doorknob broken. I sustained a minor injury (a bruise on my knee) while trying to open the door. The next day, I explained the situation to the front desk. Their response was, 'Can't you go out for a bit? We'll fix it while you're gone.' Given my frequent overseas business trips, I'm quite surprised that a hotel of this caliber didn't even bother to ask if I was okay after I got injured. Since it wasn't a major injury anyway, and Seamarq isn't exactly known for its service, I decided to just go along with it. I told them I'd go out for a tea and dinner and left. Upon my return, I found that nothing had been repaired. So I called them again. The person on the phone from housekeeping said, 'We haven't received any such request. Let me check. Is there anything else you need?' When I said no, they let out an incredibly exasperated sigh, saying 'Yes... [sigh]'. It was truly absurd. I wasn't being difficult or demanding special service because of my injury, especially at a hotel charging these prices. So, to have the customer service team sigh at me was incredibly frustrating. About 10 minutes later, the maintenance team came up. They then asked if I could leave again so they could repair it. I wondered why they made me leave earlier if this was going to happen. Anyway, I left and came back again, only to find it was just a makeshift repair. I was too fed up to argue further, so I didn't say anything. I suppose I'll end up staying at Seamarq again when I visit Gangneung, as there's no real alternative until Shilla Monogram opens. I'll just think of this place not as a hotel, but as a ridiculously expensive luxury infinity pool. This was my fourth stay, and it seems that every time I come, the beautiful hardware is completely ruined by the service. However, the service for other facilities like the pool and spa wasn't bad. (While not professional, there was a sense of thoughtfulness in many aspects.)

The room condition, various programs, and facilities such as the spa were really good. In particular, I enjoyed swimming and using the sauna while looking at the beautiful scenery, and I participated in the yoga program twice among the wellness programs, and the quality of the classes was very good. The only regrets were that it was a long distance of more than 2 hours by car from the metropolitan area, the somewhat chaotic atmosphere when the wellness program yoga/meditation was in progress, and the outdoor jacuzzi facilities and water quality management were lacking. If you visit next time, it would be good to stay for more than 2 nights on a weekday during the off-season in the warm season.

I stayed at Sono Calm Hotel C - Seorak Mountain View. I was extremely satisfied with the excellent service, cleanliness, and friendliness. The arcade is a huge plus, but keep in mind that many stores are usually closed on Tuesdays. The Delfino Resort, with its view of Ulsanbawi Rock, is the biggest draw. Sono Calm Hotel is a bit dry, so you'll need to manage your humidity carefully. While it does have a view of Seorak Mountain, the pine trees block the view a bit. However, it's very close to the outdoor observatory, so the flow is very convenient.👍🏻

Traveling with a 2-year-old child It was nice that there was a children's playground, an indoor pool, and a large hot spring bath. The child was very satisfied. The dinner buffet had delicious snow crab and sashimi. There were various activities on site, as well as a convenience store, restaurant, and cafe, so we could enjoy ourselves all day at the resort. About 20 cm of snow fell in the middle of the night, but the staff worked hard to shovel it away, which was great. There were mats laid in the pool to prevent slipping, but they were not all over the place, so the tiled parts were slippery, so please be careful if you have small children. I asked for bed guards when I checked in, but they never came to install them.

The hotel is next to the beach, very convenient, the service is good, the food is quite good. The space at the hotel is extremely clean and cool. If I come back to Donghae I will definitely stay here again.

An exceptionally located nest for travellers visiting Seoraksan.. the best part about this place are the people who run the show.. Mr Lee Inwon and his family members.. very warm, hospitable, friendly people.. The guidance I received from them really made my trip absolutely worth it.. and I look forward to it again.. the sit out lounge reminds one of a family living room.. Thank you Mr Lee for such a wonderful experience

The careful part of the hotel was not inferior to the best hotel, and the sauna was a place that the nearby residents often use, so it was good to have a horse and an open-air bath. The connecting room is good and the unmanned cafe is 1500 won for ice Americano. I was surprised to use the fructus beans. There is a business room and a Dragon China affiliation discount.

갑작스러운 가족 여행으로 선택하게 된 곳인데 정말 좋았어요. 호텔처럼 세련되고 고상하진 않더라도 시골 할머니댁이나 깊숙한 산장 같은 특유의 정감 가는 분위기가 있어요. 위치가 시내가 아니라서 다소 외지고 주변에는 편의점 하나 없이 산과 강 뿐이지만, 저는 오히려 그게 좋았던 것 같아요. 오랜만에 건물이 아닌 산에 둘러싸여 있고 싶어서 떠난 여행이었기에 만족스러웠어요. 위치나 객실 특성상 여름에 가면 특히 더 좋을 것 같긴 한데, 겨울에는 산이 눈에 아주 예쁘게 덮여있어서 그것대로 좋더라고요. 그리고 사장님께서 정말 친절하고 자상하셔서 더 기분 좋게 묵을 수 있었어요. 카페를 함께 하시는데, 퇴실하기 전에 거기서 마신 커피와 사장님과 나눈 대화, 사장님께서 선뜻 보여주신 우쿨렐레 공연 모두 참 좋았어요. 홍천은 주변이 대부분 산지라서 많이들 여행으로 오는 곳은 아닌 것 같은데, 잠시 도시에서 벗어나 자연을 감상하고 오기 좋은 곳인 듯해요. 홍천에 온다면 숙소로 여기 시실리 펜션이 좋은 선택이 될 거예요!

Every winter, it's a place to visit with your family. It's a bit far from downtown, but it's nice to rest quietly. The location and facilities are satisfactory, but ... I hope the largest Pyeongsu sofa will be replaced !! It was convenient and easy to book through Trip.com!