Hotéis Romantic em Catalonia, Spain

"A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children."

"The facilities looked too old for a 5 star hotel. Even the coffee machine was too dirty so I had to wash it many times b4 I used it. The stains were hard to get off.. Locationwise, Its a little away from the main area. It wasnt too bad. The staffs were nice but next time if I visit Barcelona, I would stay at a hotel close to pl. catalunya where the airport bus stops. It was tiring to carry my luggage all the way to the bus station 🫠"

"We loved staying here, the African gentleman from guest services was exceptional and very professional and assisted us with all our requests, the room was spacious and the bed was very comfortable. The restaurant was also wonderful as expected. We celebrated our anniversary here and they made our stay truly memorable."

"Este pequeno hotel é Muito BEM projetado e decorado você se sente EM casa imediatamente.A sala estava Muito bonita, e a cama estava fora de perfeita.As folhas eram incrivelmente suaves, e as galinhas eram exatamente o Tipo de que eu gostava de ter EM casa. Todos OS que trabalharam lá estavam quentes e genuinamente amigáveis.O restaurante serviu comida deliciosa, e o pequeno-almoço também era super bom.Este é um lugar que sempre quero voltar para."

"Bell’hotel con una vista su tutta Barcellona. Pulizia carente, purtroppo avevamo molte formiche in stanza."

"Atendimento óptimo, muito bom aspecto, quarto grande com frigorífico e lava-louça com bancada que permite fazer refeições leves no quarto ou ter bebidas frescas no quarto. Hotel com uma fabulosa relação qualidade/preço."

"Gorgeous hotel - beaitful amenities and very luxurious. Definitely a 5 star hotel and you feel once you enter through the main doors. Excellent location, central the best that Barcelona has to offer, many beautiful side streets and restaurants with good food nearby. A fabulous way to experience Barcelona."