Top hotel, top service, top food, top entertainment staff, no respect for hotel guests!!! Held hotel guests very naked very casual not dressed very shocking!!! in the hotel entrance hall and in the buffet restaurant it is necessary to review the clothing of certain customers (female) we must respect the very vulgar people see half naked for a very beautiful hotel it spoils the image of this hotel inappropriate behavior of certain customers and the host flirts with customers, a shame for such a beautiful establishment!!! To see urgently the rooms are perfect maid at the top very clean establishment despite the rest thank you to the service staff and respect the rest to see again urgently lack of respect thank you to the manager and the director to review certain details thank you for your welcome .
Unfortunately when a hotel has a good team one person can affect it so badly. I highly rate the hotel and its services. But as a business traveller here investing in Tunisia, device at a 5 star hotel should be the front desks top priority.
After asking Aziz in reception regarding room service he explained it was on the tv with the menu and how to order. When I arrived into my room I finished some emails and went to the tv to look at the menu and the screen said that room dining finishes at 11 or 11.30
The hotel is very far out of town 20mins so I had to sleep hungry
I spoke to aziz in the morning, and he said the tv was room didn’t really care about the matter and said it will change
Same situation my next night finished work late came back to my room and call room dining, No one answered, called again a main half asleep didn’t know what the have on the menu, he said someone will call me, someone called after 30mins when I was ready to sleep.
Again I went to sleep hungry
When I spoke to aziz in the morning he was too busy to care again. And once again a professional establishment needs to have staff that have attention to detail when it comes to the care of the guest especially people who are investing in Tunisia like the establishment that hires him.
Shame
Un. Gros problème au niveau de la climatisation, notre arrivée, notre chambre, on aurait dit à cela, on est en plein mois de juillet sous canicule. L’hôtel n’est pas frais du tout. Je me retourne au pré du service de réception. Qui me dit qu’il feront de leur mieux, ils ont essayé d’envoyer des personnes pour l’entretien ça n’a rien changé. L’hôtel à une fille, installation de climatisation. C’est un système de VMC où ils mettent de la glace pour étaler la fraîcheur au niveau des conduits de VMC. Ce n’est pas normal qu’en 2025, on a son type de climatisation dans un hôtel soi-disant cinq étoiles voilà le gros point noir à régler très vite. Sinon le reste est très bien personnel et très professionnel. Très accueillant. Tout nous parle avec sourire, le buffet est très bien. C’était un hôtel respectable à ne pas visiter en saison estivale avec la chaleur qui fait nous reviendrons certainement, mais pas en plein été. J’espère que la direction pour trouver une solution à l’avenir pour régler leurs problèmes de climatisation et payer 635 € pour deux nuits et ne pas avoir une chambre fraîche sous canicule, ce n’est pas normal nous faisons un voyage de Lola Tunisie qui a mal commencé on est déçu. En tout cas je vous remercie le personnel de l’hôtel pour leur professionnalisme et leur accueil 
EVERYTHING GOOD JUST THE HOTEL EMPTY BECAUSE NO START SUMMER SEASON , PLEASE MORE CAREFUL ABOUT THE CLEANING , SERVICE OF THE RESATUARNT GOOD , MORE DRINKING WATER PLEASE IN THE RESTAURANT IN FUTURE , THANKS
I order this hotel Bel perfect location next to the l, airport,metro station, bus
Acceptable room, variable and good food
In my opinion for this top price 👌👍👌 I thank l, warm welcome to the next
Great and wonderful service and kind hosts. Helpful. Provided a Nice breakfast and welcome arrival with bread and cheese and yogurt. Even dessert and warm and gracious dates and coffee on exit. So kind. The place is very suitable for the price. A great fl offership right around the corner. And the famous Ruind are a five minute walk down the road. Pillow and bed were comfortable. Hot water that’s actually hot. And wifi that actually has good speed. Yay! I would certainly automatically stay again. All They must do is find me a teaching job in town. Ha. Truly. It’s a good choice if you stay here.
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8.4/10
Very Good
MMose AdventuresUnfortunately when a hotel has a good team one person can affect it so badly. I highly rate the hotel and its services. But as a business traveller here investing in Tunisia, device at a 5 star hotel should be the front desks top priority.
After asking Aziz in reception regarding room service he explained it was on the tv with the menu and how to order. When I arrived into my room I finished some emails and went to the tv to look at the menu and the screen said that room dining finishes at 11 or 11.30
The hotel is very far out of town 20mins so I had to sleep hungry
I spoke to aziz in the morning, and he said the tv was room didn’t really care about the matter and said it will change
Same situation my next night finished work late came back to my room and call room dining, No one answered, called again a main half asleep didn’t know what the have on the menu, he said someone will call me, someone called after 30mins when I was ready to sleep.
Again I went to sleep hungry
When I spoke to aziz in the morning he was too busy to care again. And once again a professional establishment needs to have staff that have attention to detail when it comes to the care of the guest especially people who are investing in Tunisia like the establishment that hires him.
Shame
GGuest UserGreat and wonderful service and kind hosts. Helpful. Provided a Nice breakfast and welcome arrival with bread and cheese and yogurt. Even dessert and warm and gracious dates and coffee on exit. So kind. The place is very suitable for the price. A great fl offership right around the corner. And the famous Ruind are a five minute walk down the road. Pillow and bed were comfortable. Hot water that’s actually hot. And wifi that actually has good speed. Yay! I would certainly automatically stay again. All They must do is find me a teaching job in town. Ha. Truly. It’s a good choice if you stay here.
AAtef MansourEVERYTHING GOOD JUST THE HOTEL EMPTY BECAUSE NO START SUMMER SEASON , PLEASE MORE CAREFUL ABOUT THE CLEANING , SERVICE OF THE RESATUARNT GOOD , MORE DRINKING WATER PLEASE IN THE RESTAURANT IN FUTURE , THANKS
ZZAYATIUn. Gros problème au niveau de la climatisation, notre arrivée, notre chambre, on aurait dit à cela, on est en plein mois de juillet sous canicule. L’hôtel n’est pas frais du tout. Je me retourne au pré du service de réception. Qui me dit qu’il feront de leur mieux, ils ont essayé d’envoyer des personnes pour l’entretien ça n’a rien changé. L’hôtel à une fille, installation de climatisation. C’est un système de VMC où ils mettent de la glace pour étaler la fraîcheur au niveau des conduits de VMC. Ce n’est pas normal qu’en 2025, on a son type de climatisation dans un hôtel soi-disant cinq étoiles voilà le gros point noir à régler très vite. Sinon le reste est très bien personnel et très professionnel. Très accueillant. Tout nous parle avec sourire, le buffet est très bien. C’était un hôtel respectable à ne pas visiter en saison estivale avec la chaleur qui fait nous reviendrons certainement, mais pas en plein été. J’espère que la direction pour trouver une solution à l’avenir pour régler leurs problèmes de climatisation et payer 635 € pour deux nuits et ne pas avoir une chambre fraîche sous canicule, ce n’est pas normal nous faisons un voyage de Lola Tunisie qui a mal commencé on est déçu. En tout cas je vous remercie le personnel de l’hôtel pour leur professionnalisme et leur accueil 
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