Hotéis Pet Friendly em Grand Est, France

2 persons 1serviet despite request. The hotel is very comfortable and very comfortable and very comfortable. No salad at breakfast on Sunday morning. Many bread hygiene, everyone touches it to be able to cut it. The room is located in the eastern side of the window with a cross-seaking balcony. No air conditioning, it was very hot but impossible to open the window the world passes on the balcony. Sorry the outer greening framework is nice. Very disappointed.

The hotel's location is actually quite good, but there's a section of cobblestone road leading to it, making it difficult to drag luggage. If you have luggage, you can also reach the hotel via a nearby park-like gravel path. If you arrive at night, taxis won't get you to the hotel entrance; there are two roadblocks, and you'll have to drag your suitcase in. The hotel rooms are spacious and clean, and reusable slippers are provided. The staff are all kind and friendly. It's quite convenient for taking photos at the cathedral and Petite France in the early morning and evening.

AVOID AT ALL COSTS as this hotel is not worth the money or trust from its guests. I stayed at Le Grand Hôtel Strasbourg from October 5–6, 2025 (Room 317). What happened that night was unacceptable for any hotel, let alone a three-star one. At around 2:00 a.m., I was abruptly awakened by loud knocking. The man outside refused to identify himself, only saying, “You called for something; I’m bringing it to you”. I hadn’t requested anything. He refused to give his name, and I couldn’t confirm who he was with no peephole. He then asked, “Are you a Chinese man in Room 317?” I am a Chinese woman travelling alone. When I said no, he replied, “Oh, maybe you exchanged rooms, or maybe someone made a joke” and left. I tried to call reception using the bedside phone, but it was broken. I then used my mobile to call the number on Google Maps; the same man answered, confirming only then that he was a hotel employee. He said a “Chinese man” had called asking for help, said he was in 317, and asked the receptionist to come because he had disabilities. Instead of verifying this request (which in the end turned to be from a guest in ibis hotel), receptionist simply checked the hotel system, read my full name aloud, assumed it was correct because it “looked Chinese”, and came knocking at 2 am. When I asked whether he confirmed the caller’s name, he said, “We don’t usually ask the names of our guests”. He also refused to tell me his own name. Only the next morning did the manager say his name was “Francis”. When I asked for his surname, she replied, “That’s the name he goes by here”. This entire event shows serious failures in safety, professionalism, and privacy: -No night security protocol; staff knock on guests’ doors at 2 a.m. without verification. -Broken in-room phone and no peephole reflect clear safety risks. -The employee failed to confirm the caller’s identity. -He accessed and disclosed my full name aloud, a privacy violation. -His assumption that a Chinese name equals a Chinese man reveals racial and gender discrimination. -He tried to distribute the responsibility to me, someone woken up BY him, instead of apologizing. GOOD NEWS: The manager’s vague answer about his identity shows the hotel's good protection of personal privacy. It's just the privacy had nothing to do with its guests. Because of this, I spent the night feeling unsafe and could not sleep until 4 a.m. I have neurasthenia, and being awakened like this caused serious distress. The next morning, the reception manager admitted that proper protocol requires checking a guest’s name before approaching their room — meaning this employee ignored standard procedure entirely. She kept repeating, “this is the first time this has ever happened to us”. This statement once again showed the amazing corporate culture of this hotel: distributing their responsibility onto innocent guest. She tried to make the incident seem as an isolated case rather than a systemic issue. But if their training were truly professionally standardised, such a mistake could never have happened. The whole thing WAS a systemic problem: poor staff training, lack of supervision, and disregard for privacy and guest safety. The hotel was unable to distinguish between internal and external calls, meaning they can’t verify where a call comes from. If the man at my door had not been an employee, I would have had no way to protect myself. Guests deserve safety, transparency, and respect — not fear, negligence, and discrimination. Until this hotel takes responsibility and implements real safety measures, there will still be danger of another guest being disturbed at 2 am, there will still be invasion of privacy by its staff, and there will still be chances of wasting your money only to get no rest over night and mental distress.

When I booked the rate given was EUR 108 inclusive of tax, and to pay at property. I did not include breakfast. However, when I arrived they charged my EUR 145. No details printed. They only send me the invoice via email after I have left the hotel. Then only i realized the amount was different and they added breakfast without telling me! We didn't take any breakfast as I assume it was how I booked earlier via Trip.com.

Hôtel dans un style « belle-époque » très bien situé très belles décorations intérieur  Petit-déjeuner très complet  Personnel très accueillant et bienveillant  Seul petit bémol la moquette et quelques tâches présentes  Je recommande tout de même fortement

Beautiful hotel on the very center of Reims walking distance from the cathedral. Recently renovated. Big rooms, beautiful and user friendly design. Very clean. Nice spa, bar and restaurant areas. Very friendly and professional staff.

Loved the location at the center of Thionville. There are pedestrian roads just around the corner with bars and restaurants and a supermarket and mall just next to the hotel. There are also lots of public parking spaces next to the hotel. The staff is very friendly,the rooms are modern and nice. So there is a nice rooftop at the hotel with a view and sofas and a bar to relax. At that floor you have a wellness area with sauna and upon appointment you can also book a massage. I did not have breakfast there, but it looked good. I would go back when I am in Thionville. Whether for business or even as a getaway weekend.

Everything was perfect, from the welcome to the services. The staff is smiling and friendly.

Great location between the train station and the Christmas market (main town). The morning-shift staff made me feel a little uncomfortable, they didn’t allow me to bring my small luggage into the breakfast room which I understood, but afterward two men (different time/room) were allowed to bring their checked luggage and sat right next to me that made me wonder why.. But despite that, the stay was really good

Excellent service! Fast, friendly, efficient and good quality! The bedroom and bathroom are great! The breakfast is delicious and the location is perfect! I highly recommend !