O hotel fica bem localizado, próximo ao consulado chinês e é ótimo para quem vai fazer visto. Próximo aos cassinos, ruínas de São Paulo e acesso ao transporte público para todas as regiões.
A experiência geral é boa.
- Excelente serviço
- Boa localização: a uma curta distância do Studio City, W Hotel, Londoner e Venetian Macau
- Um dos hotéis mais instagramáveis na área de Cotai
- Serviço gratuito de busca e entrega no aeroporto/porto
- Tema da Torre Eiffel com show de luzes a cada 15 minutos diariamente.
Boa experiência no geral. A equipe foi ótima. No entanto, o processo de check-in não estava de acordo com o padrão. Cheguei às 15h. Havia uma fila muito longa para o check-in. Fui aconselhado a retornar em uma hora, o que fiz. Nesse ponto, me disseram que o quarto não estava pronto e que eu deveria retornar às 17h. Não aceitei, é claro, e eles ”encontraram” um quarto. Esse não é um serviço 5*, considerando que as pessoas vêm cansadas e/ou têm outros planos. Talvez o sistema de check-in deva ser melhorado para ser feito mais rápido e atender mais clientes de uma vez.
Depois de chegar a Macau e desembarcar, caminhe cerca de 10 minutos pela estrada. Há um carro do hotel no estacionamento. O check-in é de dois dias e uma noite no domingo. é um pequeno fluxo de pessoas. Não há necessidade de fazer fila para o check-in. Você pode chegar ao quarto em mais de 10 minutos. O cartão pode ser usado para obter um quarto. O tipo de quarto que escolhi é o ”Luxury Royal”. Suíte”🤩O quarto e o banheiro são muito espaçosos, mas o chuveiro de mão não tem energia suficiente e precisa ser melhorado. Não há problema com o chuveiro de efeito chuva acima, e o tamanho da banheira pode acomodar duas pessoas. Enquanto toma banho , Devo mencionar que o buffet de café da manhã do hotel é muito bom, com uma grande variedade de opções de comida. Vale a pena experimentar😋.
O hotel possui uma localização privilegiada, com um terminal rodoviário mesmo em frente, tornando as viagens incrivelmente convenientes! As Galerias Lafayette também ficam no térreo, oferecendo uma solução completa para todas as suas necessidades de alimentação, entretenimento e transporte – realmente muito conveniente! O quarto com cama king-size de 2,2 polegadas é excepcionalmente espaçoso, e ao abrir a janela, você se depara com vistas para a fonte do Lago Nam Van e a Torre de Macau ao pôr do sol, com o reflexo alaranjado-avermelhado do pôr do sol na superfície do lago – cada foto é uma obra de arte.
É mais um hotel de negócios do que um hotel 5* de Macau. Depois de ficar no Venetian e no Studio City, o Sofitel foi uma decepção.
PRÓS:
- atendimento ao cliente incrível fornecido por cada membro da equipe. Não tive nenhum pedido especial, eles foram perfeitos sem que eu pedisse
- cama e travesseiros extremamente confortáveis
- excelente buffet de almoço
- área de piscina agradável
CONTRAS:
- os quartos são 4 estrelas, um pouco tristes e desatualizados
- os banheiros são 3 estrelas, muito antigos e decepcionantes. Eles devem ser reformados o mais rápido possível (mesmo apenas trocando o vidro do chuveiro e a parede de vidro da banheira por um vidro fumê moderno para combinar com a pia, trocando os candeeiros para algo mais moderno e tornando a estética geral escura e sombria, e melhores chuveiros seriam uma solução rápida)
- os padrões de limpeza não estão à altura (veja as fotos, não são aceitáveis para um hotel 5*)
No geral, a estadia foi satisfatória, mas tenho duas sugestões:
1. A ventilação do banheiro é insuficiente, e a circulação de ar interna é fraca. Seria bom melhorar e aumentar as instalações de exaustão e ventilação.
2. O ralo do chuveiro está localizado bem no centro, o que faz com que a água suja retorne aos pés durante o banho. O design é irracional e carece de consideração humanizada.
If you’re looking for a truly elevated luxury experience in Macau, Grand Lisboa Palace Resort Macau absolutely delivers on every level.
From the moment you step into the resort, everything feels grand yet thoughtfully organized. Despite the massive scale of the property, the flow is incredibly smooth—staff coordination, guest movement, and overall operations are handled with impressive precision. Nothing feels chaotic; instead, there’s a calm, refined efficiency throughout.
One of the standout highlights is the buffet. The food selection is exceptional, offering a wide variety that spans East to West—fresh seafood, refined Western dishes, authentic Asian cuisine, and an indulgent dessert section. Every station is well-managed, constantly replenished, and presented beautifully. It’s clear that both quality and diversity are taken seriously here.
Equally impressive is the room service and housekeeping. The rooms are maintained to a very high standard—spotlessly clean, well-organized, and refreshed with great attention to detail. The staff are discreet yet attentive, ensuring everything feels seamless without being intrusive.
The resort itself is a destination on its own. The scale is enormous, yet aesthetically cohesive. The beautifully landscaped gardens, elegant pools, and European-inspired architecture create a unique atmosphere. There’s even a charming “castle-like” design element that adds a whimsical, almost fairytale touch to the surroundings—making it feel more like a luxury retreat than just a hotel.
Overall, Grand Lisboa Palace is not just about luxury—it’s about execution. The combination of outstanding dining, meticulous service, and thoughtfully designed spaces makes it one of the most complete and satisfying resort experiences in Macau.
Overall we had an excellent stay at The Londoner and would gladly come back.
The shuttle transfer from the Hengqin border was a bit confusing at first. The signage was not very clear and seemed to point in the wrong direction, and the employee at the pickup point unfortunately spoke neither Mandarin nor English. After some searching we managed to find the correct shuttle and arrived at the hotel without further problems. Once at the property we were immediately assisted by one of the staff members.
Check-in can take some time since many guests arrive at the same time. If you travel as a group and request rooms on the same floor, the process may take even longer. It almost felt like receptionists had to compete with each other to secure rooms before they were assigned elsewhere. The organization seemed a little unusual, but eventually everything worked out.
We were offered rooms on the same floor, which happened to be a smoking floor. The staff explained that smoke smell should not be noticeable. This turned out to be accurate. The rooms themselves had no smoke smell at all, and only a very faint smell was noticeable in the hallway. For non-smokers it is therefore perfectly manageable to stay on such a floor.
The rooms themselves were excellent. They were spotless, spacious and very well equipped. Amenities included a coffee machine with capsules and creamer, more than enough drinking water, a large comfortable bed and easy-to-use electronic controls. The blackout curtains work perfectly for anyone who prefers complete darkness while sleeping. The bathroom area was also very spacious and featured a large mirror, a very nice shower, a bathtub and a Japanese-style toilet.
One of our rooms was designed for disabled guests and therefore did not include a bathtub, which was perfectly fine. What stood out positively was how well the accessibility features were integrated. The bathroom was beautifully designed and did not feel like a simple retrofit, which is a very thoughtful touch for guests who need these facilities.
The Londoner complex itself is huge and beautifully designed. Staff are present everywhere and are generally friendly and helpful. The complex focuses heavily on shopping and entertainment. Western food and bar options are somewhat limited, but this likely reflects the fact that Macau today caters largely to mainland Chinese visitors. We still easily found options such as the Cheesecake Factory and the Gordon Ramsay Pub & Grill, which served our needs well.
One major advantage of the location is connectivity. From The Londoner you can walk via enclosed skybridges to the Four Seasons, The Venetian and The Parisian, and other casino resorts can be reached either on foot or with a short and inexpensive taxi ride.
If you want to explore the historic Macau Peninsula, reaching the metro system from the casino complex is not entirely straightforward. However taxis are plentiful and affordable, making the trip very easy. There also appear to be public buses available, although we did not try them ourselves. Overall the hotel complex works very well as a base for visiting the other side of Macau.
One small logistical note for travelers heading to Hong Kong Airport: the reception staff could only point us to bus services going to the Hong Kong–Zhuhai–Macau Bridge terminal. Direct transfers from the hotel to Hong Kong Airport were not really available through the hotel, so we ended up arranging a private car ourselves. In practice the hotel can easily get you to the bridge terminal, but from there you will need to organize the onward journey yourself unless you book a private transfer in advance.
Overall it was an incredible stay and a hotel we would happily choose again. Just keep in mind that Macau is not Las Vegas and caters much more to mainland Chinese visitors, so expectations should be adjusted accordingly.
O hotel é confortável, com quartos bem equipados e todas as comodidades, embora esteja um pouco antiquado. Os funcionários foram muito atenciosos e hospitaleiros, nos acomodaram em um quarto em um andar alto e nos ofereceram um bolo de aniversário de cortesia. E sim, havia uma decoração com toalhas no banheiro na chegada. No geral, uma experiência agradável.
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9.5/10
Outstanding
The room is very clean and comfortable. The staff are very friendly and nice.
My 2nd & 3rd visit in staying here at Studio City. My very 1st time in Macau was a hotel next street. Many restaurants in Studio City from basic dining to fine dining all under 1 roof. Most Suitable for young kids to old folks. We strongly recommend to stay here.
The location of the hotel considered good, the famous dessert restaurant (杨枝金捞) just nearby. From hotel to 官也街 around 10-15mins walking distance. If taking public bus just MOP 6 per way is convenience as well. I love the ambience of the hotel, full of artist style and there are FREE items to claim (Like Rednote) at reception area (Ask the receptionist if not clear). I got the FREE postcard sets and used for photo shooting for each tourist sites.
A very pleasant and memorable stay at The Parisian. The location is good as it links to other hotels and shoppes. The room is clean and with fantastic view of Eiffel Tower just in front of our room. The service is excellent especially by Anthony who served us with sincere and caring. Overall, this is so far our best stay and me and my wife had an unforgettable 10th year anniversary at The Parisian.
✨ An Unforgettable One-Night Stay, Perfected by Shirley's Kindness! ✨ ⭐⭐⭐⭐⭐ Where do I even begin? My one-night stay at the Grand Lisboa Palace was nothing short of spectacular, and it was all thanks to a truly magical start at the front desk. From the moment I walked into the breathtaking, art-filled lobby, I knew I was somewhere special. But the true highlight of my entire trip was being greeted by Shirley at the check-in counter. 🤩 Her warm, genuine smile immediately put me at ease after my journey. Her English was flawless, and her manners were absolutely impeccable – she is the epitome of grace and professionalism! To my utter delight and complete surprise, she kindly informed me that I had been upgraded from a Deluxe Room to a suite! 🥳🎉 This wasn't just a simple room change; it felt like being handed the golden ticket to an entirely new level of luxury. Thank you, Shirley, for your incredible generosity – you are a true asset to the Grand Lisboa Palace and the reason my stay was so memorable! And what a suite it was! 🏰 The room was staggeringly beautiful, blending modern luxury with intricate Portuguese-inspired details. The space was massive, the bed was a cloud ☁️, and the marble bathroom with its deep soaking tub was pure bliss. 🛁 The panoramic views of Macau from the window were the cherry on top! 🌆 Beyond the incredible room, the hotel itself is a destination. The architecture is a masterpiece, like a modern European palace. I spent time just wandering the halls, admiring the stunning art installations and the majestic, crystal-domed atrium. It’s a feast for the eyes! 🎨✨ While my stay was short, I made sure to enjoy their wonderful facilities: · The Indoor Pool: It is absolutely beautiful! 😍✨ So serene and elegant, with a classic design that makes you feel like you're swimming in a luxury spa. The perfect place to relax and unwind. 🏊♀️💫 · The Grand Buffet: The breakfast spread was incredible – a global journey for the taste buds with so many fresh, high-quality options. 🍳🍣🥐 · The Spectacle: Just being in the complex felt grand and exclusive. It’s more than a hotel; it’s an entertainment and art empire. I truly did not want to leave. From the world-class facilities to the stunning design, every detail was perfect. But it’s the people who make a place unforgettable, and Shirley’s kindness at the front desk set the tone for a perfect 5-star experience. I cannot recommend the Grand Lisboa Palace enough and I am already dreaming of my next visit! ❤️ #GrandLisboaPalace #MacauLuxury #SuiteUpgrade #BestService #ThankYouShirley #LuxuryStay #IndoorPoolBliss #SJM
I had a wonderful stay at the Morpheus, the architectural and interior design was extraordinary. The futuristic feeling on the space was balanced with the natural light during the day, and lighting at night was beautiful. The service was excellent, all staffs were friendly and helpful, special thanks for the front operation staff Samuel who gave me a brief tour of the building. I had a great time and will definitely stay at the Morpheus again.
We celebrate here my daughter 8th birthday and the room was so big and the balcony view was do good. Love their services from check in up to check out.
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