Hotéis Hot Springs em Hakone

Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)

O hotel tem um ótimo ambiente. A culinária kaiseki também é muito requintada e deliciosa. Os funcionários do hotel são muito calorosos e atenciosos. Agradecimentos especiais a um irmão taiwanês que cuidadosamente apresentou todas as instalações e menu do hotel em chinês para nos ajudar a concluí-lo sem problemas. Ficamos muito satisfeitos com a refeição que pedimos. Há duas fontes termais no hotel. A piscina de águas termais na área pública vem de Owakudani. Cada quarto tem uma fonte termal privativa. A água termal privativa vem de Hakone. O o atendimento em alimentação e hospedagem é excelente. Recomendo fortemente que você leve com você. família vindo de férias

”A Melhor Escolha para Famílias no Lago Ashinoko” O quarto no subsolo tem duas camas de casal e o loft pode acomodar duas crianças em futons. Há um banheiro privativo, um lavabo, uma cozinha americana, uma sala de estar e um jardim externo. Quem viaja de carro pode estacionar gratuitamente no estacionamento externo no primeiro andar. Há uma loja de conveniência do outro lado da rua e fica a cerca de 5 minutos a pé do Porto de Hakone.

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

Em Hakone, as pessoas estão gradualmente se mudando para Tóquio para se desenvolver. Não há muitos restaurantes funcionando à noite e as atrações estão espalhadas. As forças especiais não estão de acordo com a intenção original de vir para Hakone. Portanto, pessoalmente, sinto que o hotel tem mais a ver com o prazer de ”um hotel, duas refeições”. Comida: O pequeno-almoço está acima do nível de um hotel turístico/de negócios de cinco estrelas. Há uma oferta ilimitada de arroz de sashimi de marisco. A carne da costeleta de porco frita é barriga de porco de duas camadas. beba champanhe espumante🍾️ como quiser. O jantar só pode mostrar que você trabalhou duro. Estacionamento: A sala tem uma piscina de banho, o horário de banho público é das 5:00 às 23:00, os homens e as mulheres são separados, e muda todos os dias A piscina exterior é requintada. A colcha é muito macia e o estilo do quimono é bonito. Se você não fica bem, não pode culpar as roupas. Atendimento: A atitude é sincera e a capacidade de receber clientes plenos precisa ser melhorada, mas não há indiferença. Localização: parada da linha M/S/J na estação ”Tianyou”, desça no hotel. No entanto, é recomendável que você traga sua família com você e pelo menos alugue um carro para entrar e sair de Hakone. Não se pode pegar táxi nas montanhas e os ônibus não têm capacidade operacional em termos de rotas e pontualidade, por isso é preciso ter fé. Outros: Há um bar no andar de baixo e uma apresentação de música clássica no lobby Este ano é o sétimo aniversário, e você também pode ir gratuitamente ao Hakone Kowakien Hotel ao lado.

Uma experiência satisfatória. Foi a primeira vez que as crianças vivenciaram a experiência de vida tradicional japonesa. Foi incrível! A cama no chão de tatame faz você dormir profundamente! Sem falar na experiência de banho termal em espaço privativo ao ar livre. Embora eu não entenda o idioma da senhora japonesa que entrega a comida, posso entender perfeitamente seu calor, simpatia e atitude séria no trabalho. Se você quer passar o dia em um hotel confortável e com tranquilidade, este hotel é altamente recomendado!

Need to walk a bit from the train station but there is a shuttle bus from here to the train station. Customer service was great and enjoyed the bath outdoor in rainy weather.

We booked a one-night stay with dinner and breakfast. The room was clean, the facilities were good, and the food was tasty. The hot spring was small but clean and comfortable. However, the hotel was under renovation during our stay.

Everything was lovely. The weather was lousy so we stayed mostly at the hotel onsen, and was incredibly happy with the quality of the onsens. Dinner was a buffet with some interesting options. Breakfast was similar to other hotels, but more variety. Loved the 300m walking trail between the hotel and the ropeway station. It was so quick and easy to take the ropeway up and down. It rained while we stayed so no Fuji views but I imagine they’d be lovely from the garden on a good day. Bathrooms are small but functional. We used the onsen so much we never needed the shower in our room. A cute gift shop and cafe on the ground floor. Self-service coffee machine in the lobby. Only reason we don’t give 5/5 rating is there was only 1 pillow each. We possibly could have asked for another, but only stayed 1 night and it was late before we realised. Beds were firm, but I liked it. The rooms are huge by what we’ve encountered in other Japanese hotels.

Overall, the impression is positive, and we thank the staff for their care. However, the ryokan is quite old, and inside all the rooms there is a smell of age, which makes it not very pleasant to stay there. The Japanese food is very specific — it’s just my personal taste, but I couldn’t have breakfast or lunch there. Considering that this was the most expensive “hotel” during our 14-day trip around Japan, our expectations were a bit higher. In any case, we thank the staff for this unique experience.