Encontre hotéis 5-Star em Hakone

Beaytiful onsen. Excellent service. Superb food. Serene environment. Good for relaxing holidays.

Agradecemos o seu serviço atencioso. Graças a vocês, tivemos uma estadia verdadeiramente maravilhosa. O quarto e todas as instalações eram excelentes, fazendo-nos sentir incrivelmente confortáveis. Gostaria de dar um feedback a uma das funcionárias responsáveis ​​pelo serviço de alimentos e bebidas. Ficamos profundamente comovidos com o seu esforço e dedicação genuínos. Ao mesmo tempo, para o seu desenvolvimento futuro, gostaríamos de sugerir algumas opções: 1. Em relação à disposição dos pratos: Sugerimos colocar os pratos com comida no centro da bandeja ou tábua de servir, pois isso tornará o serviço mais agradável e apresentável. 2. Em relação à retirada da louça: Antes de servir novos pratos, sugerimos retirar todos os pratos e talheres usados ​​(começando pela esquerda ou direita) e, em seguida, servir os novos pratos. Isso tornará o processo mais ágil. 3. Em relação ao arroz e à sopa de missô: Perguntar aos hóspedes se desejam mais arroz ou sopa de missô antes de adicionar tornará o serviço mais atencioso e cuidadoso. Como estrangeiros, não éramos muito exigentes quanto aos detalhes do serviço, mas esse nível de serviço pode gerar expectativas muito altas para os hóspedes japoneses. No entanto, no geral, a estadia foi perfeita e se tornou uma das nossas lembranças mais queridas. Muito obrigada por nos proporcionar momentos tão maravilhosos. Obrigada!

Chose this place for the private onsen and highly reviewed meals. Meals are served in the central restaurant, will need to book meal timing for both breakfast and dinner as they serve over two rounds. Chose kaiseki dinner which felt like fine dining too. The rooms are modern, with the private onsen on rustic balcony facing the forest. The hot onsen water runs continuously into the pool, which made me think it’s really from the mountains. Do note the hotel is on the middle of a hill, so if driving, be prepared to drive along small windy roads to reach. When leaving, the hotel staff will even help to look out for oncoming cars and direct you to safely drive out of the hotel property onto the main road.

É um dos melhores hoteles que já visitaram, a localização é grande, perto da estação Gora, autocarro directo para a saída de Gotemba premium, a sala é bonita e limpa com onsen pessoal, há 3 onsen privados podem ser usados livremente se disponíveis. Até há equipamento de café com toalhas de mão Na Sala para fazer café. Snack, bebida, cerveja e todas as bebidas são gratuitas. O pequeno-almoço e o jantar são excelentes, o jantar é oito curso de cozinha, leva Quase duas horas para completar. Claro que todos OS serviços são de Quase 40000 yens por pessoa por dia, MAS vale a Pena, e você VAI ficar no hotel novamente se você visitar Hakone.

As a Korean family living in the United States, we stayed here as a family of four with our two young children (40 months and 21 months old), and overall, we had a truly memorable experience. We booked through Trip.com, and because there were no clearly stated child occupancy policies during booking, we reserved the room as 3 adults. This later created some confusion during check-in, which I will mention below, but aside from that, nearly everything about this hotel was exceptional. First, the positives: The breakfast was outstanding—worthy of its Michelin Guide 2025 recognition. Every meal was beautifully prepared, thoughtful, and delicious. We chose a traditional Japanese-style room with tatami flooring, and for our family with young children, it was perfect. Being able to remove our shoes and comfortably live on the floor felt especially natural and relaxing as Asians, and parents with little children will understand how convenient and comfortable this setup is. The location is also excellent—within walking distance from Gora Station, where the mountain railway arrives. Even with two small children, the walk was very manageable. The onsen experience was wonderful, and the guest lounge available from morning until 10 PM was another highlight that made the stay feel luxurious and comfortable. The dining area itself deserves special praise. Enjoying breakfast and dinner while overlooking the beautiful inner garden pond was peaceful and elegant, and the restaurant service team was abundant, attentive, warm, and professional. It truly felt like top-class hospitality. Now, one disappointment: During check-in, one female staff member wearing a headscarf made several comments that felt unnecessarily cold and transactional. Because we booked as 3 adults, she repeatedly explained that our children could be accommodated because of that booking choice—as if we were receiving an exception—despite there being no clearly stated child policy during reservation. She also explained that only 3 adult yukata/lounge outfits had been prepared in the room because we booked for 3 adults, and said we could request children's clothing “if needed.” When I asked when we should request them, she simply repeated that we could ask when necessary. At that point, a more thoughtful hospitality approach would have been something simple like: “I see you have two young children—would you like us to prepare children’s outfits now?” That small difference would have reflected genuine care. At check-out, I again observed behavior that felt uncomfortable. A trainee staff member was assisting us, and when the trainee forgot to request identification, the same staff member visibly frowned and corrected the trainee in front of us. It felt unnecessarily tense and unprofessional in front of guests. What stood out was that every other staff member we encountered was warm, polite, smiling, and genuinely welcoming. They bowed, greeted us kindly, and made us feel respected. Only this one staff member felt noticeably different—cold enough that we were left wondering whether it was discomfort toward children, cultural bias, or simply a personal attitude issue. I travel frequently internationally for business in a senior executive role, and this was the first time I experienced service that felt this distinctly uncomfortable from a luxury hospitality employee. That said, I want to emphasize: everyone else at the hotel was wonderful, and the property itself is beautiful, peaceful, elegant, and family-friendly. We would gladly return—but I hope the warmth shown by the rest of the team becomes the standard reflected consistently by every member of staff.

Por sorte, este hotel com onsen tem um Family Mart bem ao lado. Tudo lá é limpo. O onsen no 6º andar também é muito limpo, adorei. A melhor parte foi levar minha família ao complexo aquático Yunessun, que fica bem em frente. A entrada é gratuita se você pegar os ingressos na recepção do hotel.

服務無可挑剔，每個人都非常專業且熱情。酒店沒有什麼公共區域可以逛，衹能開車出去玩耍看風景。訂了兩個房間，這個房間大平層，可以吸煙，老公很滿足，早晚餐非常豐盛，很滿足。今天離店才發現連鞋子都幫忙擦的非常乾淨，像新的一樣

The place looks like the pictures. It’s about 20 mins away by bus from the hakoneyumoto station. We used the baggage delivery service at the train station (1000 yen per piece for regular size baggage) and when we checked in, our bags were in the room already. The staff is very nice and helpful. We’re thankful for the shuttle to the nearby bus station. The food is great. The onsen is very relaxing. We had a great time at this place. Definitely will stay again when I visit Hakone.

住了gen fufu 這家酒店是箱根最後一間 還好是最後一間 因為這裏距離箱根景點實在是有點遠 雖然衹有10公里 但是箱根交通不方便 酒店位置在半山腰上 床有點太軟了 衞生間比較悶 因為沒有通風 泡池的温度又高 整個衞生間牆上都是水珠 整體來説如果這家酒店位置如果市中心的話 還可以考慮 早餐是西式 但是味道很一般 晚餐雖然是一星米其林但還是有一點點失望的 旁邊唯一的經典就是蘆葦盪和箱根本湯小鎮 第一次來箱根的朋友還是住強羅附近吧

From the moment upon entering our room we felt the relaxation which comes from a healing place. Everything felt and was great. Great staff, dinner,breakfast, hot spring, garden...