Descubra sua estadia em Punta Cana

Because of the early flight and the hotel is near, I chose it! Old-brand hotel chains, management, service, facilities and equipment, hygiene and supporting facilities are all very good! 1.1 km from Punta Cana International Airport, about 5 minutes by car, the hotel has a shuttle bus to the airport, you can make an appointment in advance! Because the flight was too early, I didn’t have breakfast, I don’t know what happened! Slippers and toothpaste are not provided in the room. All the cups are disposable! The hotel is not on the beach, there is a burger shop and several restaurants nearby, two banks! There is no small supermarket, the water and snacks in the hotel lobby are super expensive, 4 times the price outside! The price is average!

The hotel does not look like the pictures. When I got yo my room, on the first night my room smelled of urine, as if person who was belied me peed and the hotel doesn’t clean it. It was unbearable, I had to ask reception to come and sort it out because I wasnt going to be able to sleep with that smell. The housekeeper came and she swiped the floor and it was much better. The toilet handle was broken despite the water flushing. The room smelled out humidity. Not very sure of they changed the sheets needles I got there or even after. The food was all artificial food, nothing organic. All drinks were from those sachets. Even the sprite tasted different :/ On NYE the food was much better, there were good choices, but still artificial. Overall, it wasn’t that bad, a lot of people seemed to be okay with it. I am very picky so I notice everything.

Upon arriving at this place, my friend and I were immediately put off by the workers who stared at us instead of offering to help with our luggage—a clear red flag. It only got worse from there. We were shocked to find over fifteen roaches crawling in our beds, on the floor, and even inside our luggage! This was completely unacceptable. The customer service was atrocious. When I brought up our concerns to the receptionist, he had the audacity to suggest we refrain from leaving a review in exchange for unspecified ”privileges.” The bedsheets were stained, the towels were dirty, and the water had a foul odor. It was a nightmare. To add insult to injury, when we voiced our complaints about the roaches, the receptionist brushed us off, claiming we should expect such things in this country. This dismissive attitude was incredibly disrespectful and unprofessional. Thankfully, Starling and Davison from were the only saving grace during our stay—they actually cared and were extremely helpful. In conclusion, I strongly advise against booking with this establishment. The lack of cleanliness, poor customer service, and dismissive attitude towards legitimate complaints made our experience utterly disappointing and frustrating.

My husband and I visited this resort for our 8th anniversary. We booked an ocean view Castle Junior Suite. Upon arrival, we had a piece of Black Forest cake, Dominican Cacao, and bottle of Mamajuana waiting in our room to celebrate. Our butler was Eric, and he was the BEST! He took us on a tour of the resort, and alerted us daily of activities and restaurant selections available. He was available via What’s App for any concerns or questions we had. As stated in other reviews, the beach is not clear blue water, but we knew that going in. I grew up going to “dirty Myrtle” so it wasn’t an issue for me. The seaweed is better on some days than others, but they have a crew that works their tails off raking the beach and trying to contain it. I also suggest water shoes and small steps because upon entry there are some large rocks and dips, but once you get out a bit, it is no longer an issue. The pool areas are great, and there are several to choose from. Someone was always willing to grab your towels and get you set up in a nice spot. Drink service was on point, we never had to wait long between rounds. Although tips are “included”, I would suggest bringing a little extra for that. I saw how hard the employees work, most in long pants in incredible heat and humidity. I would rate the restaurants 4/5. The first night at Blue Marlin was not good. I think our order was lost in translation. I put that on myself, for visiting a country where I don’t speak the language. I could have used Google translate. I would suggest that if it seems you are not being understood. I won’t name the waiter because again, that’s on me. In contrast, Bladimir and Danny as servers at the Steakhouse were great. That was our favorite restaurant so we ate there twice. We also had a nice dinner at Capriccio. The Casabella lunch buffet had a nice daily lunch selection, and you can also visit the smaller restaurants in Sanctuary Town, a small area across from the main hotel which has pizza, sushi, beer, and ice cream/sweets. The Wok was closed on our visit so we did not get to try that. Overall, there is a large selection to choose from and room service is available 24 hours with a $10 service fee. We enjoyed our first stay in DR, and would definitely consider rebooking this resort on a return trip.

My friend and I stayed there for 4 nights in March after getting off a cruise. The restaurant attached to the hotel was quite nice, good food and very accommodating. The pool was kept clean, there were very few people using the pool so no problem with access. There were tables beside the pool to sit and read as well. The hotel was about a 20 minute walk to the hwy and although the roads and sidewalks were broken up, we felt quite safe (2 ladies), a KFC and Pizza Hut were on the hwy if you wanted more North American fare. The staff were the best, they could not do enough for you. They arranged our transport to and from the airport and we took a trip to Bavaro Beach as well. The price was good, the rooms clean and sufficiently large. A bit noisy at night time with local church bells etc.. but nothing we could not deal with. A great place to stay.

We had a wonderful time at this beautiful resort celebrating our 30 Anniversary! We met so many wonderful people! I had an accident at the pool and the staff were very attentive to me throughout our stay. Always somewhere to find something to eat and drink! We stayed in Adults Only and would definitely recommend it. We were a little put off by the vendors on the beach which deterred us from there which is unfortunate, but had fun floating in the pools! Staff are so very friendly and accommodating. Not sure why people give this place such a horrible review…we definitely would recommend this resort and can only hope that we can make it back to enjoy it properly without injuring myself!! lol 👍👍👍