This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
Title: A Slice of Paradise in Ipoh! The Private Onsen is a Game Changer ⭐⭐⭐⭐⭐
I can honestly say this was one of the best stays I have ever had in Ipoh. If you are looking for relaxation, luxury, and convenience, the IWH Sunway Onsen Apartment is the place to be.
Here is why I can’t stop raving about it:
• The Private Onsen: This is the absolute highlight. Having a private hot spring tub right on the balcony is an experience you usually pay premium hotel prices for. Soaking in the natural geothermal water while looking out at the majestic limestone hills was incredibly rejuvenating. It is the perfect way to unwind.
• The View: Waking up to the view of the greenery and the misty hills is breathtaking. It feels like a retreat far away from the city, yet it is so accessible.
• The Apartment: The unit managed by IWH was spotless, modern, and beautifully decorated. The beds were hotel-quality comfortable (I slept like a baby!), and the amenities provided—from high-speed WiFi to the kitchenette—made it feel like a luxurious home away from home.
• Location: You are practically right next door to the Sunway Lost World of Tambun. It’s incredibly convenient if you are visiting the theme park. Plus, there are plenty of food options and a grocery store nearby.
• The Service: The IWH team was fantastic. Check-in was seamless, the instructions were clear, and they were very responsive to any questions I had.
I would highly recommend this to couples looking for a romantic getaway or families wanting a fun, relaxing trip. I am already planning my next trip back!
My personal rating : 11 / 10
The place is clean and overlooking the park. The space is just right for 8 of us. Easy check in. Thanks for allocating two parking spaces near the lift entrance.
Will be great to have bathroom slippers. The bathroom floor is a little slippery for seniors like me. Please check the water heater, the hot water supply is not consistent.
The door had a little problem but other than that everything is splendid. We were lucky to be able to watch the LWOT Christmas fireworks from the balcony. It was amazing since it’s so close to us.
A beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
The hotel was really good and convenient for our stay. The rooms were nice and comfortable, and my family really enjoyed it. Everything was great except the cleanliness — the towels had yellow stains, so that part needs some improvement. Other than that, the place was lovely and I highly recommend it! It’s a great choice if you’re visiting Lost World of Tambun, though it’s a bit far from the town area.
The room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
Lokasi yg bdekatan dgn Lost World of Tambun, persekitaran apartment yg bersih & ‘friendly user’, unit yg lengkap dgn water dispenser, dapur utk msak, microwave & peti sejuk & juga mesin basuh. Boleh muat smpai 4 org dgn adanya futon. Akan datang lagi & juga rekemen pd kwn2. Terima kasih !🥰
Apartamentos de duas quartos totalmente equipados com pratos, instalações de cozinha.Limpeza, dois banheiros, área de cozinha com aparelhos de cozinha, ar condicionado, piscina bonita com água do mar e piscina térmica.Sala de fitness. Excelente impressione.Perdeu o Parque mundial EM dois minutos a pé. Obrigado pelo serviço prestado.
The property offers an excellent location with picturesque views of the theme park and mountains from the balcony. The onsen and swimming pool facilities within the hotel are notably comfortable and well-maintained, particularly when compared to those at the theme park.
The primary area for improvement lies in the check-in process, which I found to be inconvenient. It required me to proactively contact the hotel or agent for instructions, rather than receiving direct communication from them.
Despite this, I intend to book this property again on my next visit to Ipoh.
Muito bom
3 avaliações
8,5/10
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TWD 2.051
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8.3/10
Very Good
The room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
Service was excellent. The resort was really beautiful and peaceful. You really feel like you're not even in Malaysia at all! The breakfast was really good! Had a wide selection of western and local delights. And it's ala carte buffet so they cook it whenever you order! Drinks are complimentary in your room. Jeff cellar was amazing but do note there's a dress code and it's set meal and dining will take 2.5hrs. Surprising I was not bitten by any mosquitoes. But the spring water in the room was not hot enough... the pool was a little dirty which I feel can be improved... overall though a very nice experience and will definitely come back again!
We got here to check out the Onsen pool, and there’s one decent Onsen pool at the property. There’s also a normal salt-water kiddy pool (cold water) and a sports sized adult pool. There’s also a dry sauna that my husband tried, which was satisfactory. The view from the pool was pretty, although not a lot. Th Lost World of Tambun is just next door, so you’ll hear the loud disco music at all operation hours. The room we stayed was large, and the amenities like kitchen and laundry was complete, too. The bathroom was clean, and the beds are comfy. It was unfortunate that in the morning of our last day here, the lifts were not functioning for a few hours, so I hope the management get that resolved soon. All in all, such a lovely place to stay, but we won’t be coming back just for the Onsen, as the facilities are just okay. The room is quite pricey for Ipoh area, but it’s suitable for families visiting Lost World.
It's a wonderful experience to be close to nature, and the night view is stunning. The staff are generally friendly and polite. This is a great place to rest and relax.
The property offers an excellent location with picturesque views of the theme park and mountains from the balcony. The onsen and swimming pool facilities within the hotel are notably comfortable and well-maintained, particularly when compared to those at the theme park. The primary area for improvement lies in the check-in process, which I found to be inconvenient. It required me to proactively contact the hotel or agent for instructions, rather than receiving direct communication from them. Despite this, I intend to book this property again on my next visit to Ipoh.
We had a really nice and comfortable stay at H&W Onsen. The place is clean, cozy, and has a very relaxing vibe. The onsen was great — perfect for winding down after a long day. It’s also a good spot for families, with a calm atmosphere and friendly host - Weng who made us feel welcome. Overall, a lovely place to stay if you’re looking to relax and enjoy some quiet time together.
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