Hotéis Hot Springs em Hyogo Prefecture, Japan

Our favourite booking throughout our entire Japan trip! This inn is a family business so you can imagine how hospitable the entire family was to us this 2D1N. Regretted not staying 1 more day as the entire village was very relaxing. Room is super clean, yukata was provided for us to visit the public baths, access to all 7 public baths provided as well. We have everything we need with this inn! There’s also a private onsen in the hotel and the host was very helpful and nice about everything. He even went out of his way to send us to & fro the Kinosakionsen station… thank you so much we had fun and enjoyed it! Will definitely stay here again. ＜3

对不是日本人完全不友善的酒店 Not foreigner ( Western & Asian) friendly. We travelled around 70 Roykan in the last 3 years and this is the wrost service we ever had. Japanese get to seat and offered juices when they checked in while we have to stand at the front desk and no juice offered. We asked for the yukata rental (free rental) and the young staff just ignore us twice. We asked for sizes a few times then he just said it’s all here. Then when we picking the only two small sizes he grabbed and give it to the Japanese girl and ignore us or never ask us before he took it as he knows we are looking into those. Very rude. Most of ryokan will bring you to the room or assist to bring luggage or already put in the room for you. This one you do everything yourself after check in. When we get into the hotel room it’s hot as no aircon is on. Then air con is broken so we called reception. With their broken English they insisted I don’t know how to turn on the aircon which I told them the air con is broken, after 15mins on the phone showing me how to on I keep telling them to send the staff up as we are so hot in the room as it’s summer and no window open and no fan was on after moving luggage. They came up and fix the air con for 45mins then told us it’s broken and need to change room. The whole hour we were sweating but no offer of water / drinks or anything and we just stand in the room while they fixing. When they decided the room need to be changed, they asked us to wait downstairs but leave the luggage in the room so we thought they will move luggage to the new room but they did not. Staff see us so hot at lobby didn’t tell us there is free drinking machine that we can get ice juices , they just watch us hot and sweat and not saying a word. When the new room is finished, they gave us the new room key and asked us to move the luggage ourself and return the old key. No help at all and wasted 1.5 hours of our onsen time. No apologies as well. I feel like being treated like a trash. Not enjoyable at all. I paid extra for the sea view room which when they change my room they offered a slightly bigger room but my sea view was mostly blocked (in the pic )which I am not so happy. There is amenities corner at the lobby, at night after the onsen we come back and want to take the lotion as early on it was gone and they didn’t replenish, the female staff have a bad attitude and flip her eyes ask us which room we stayed, we showed her the key and she said the cream is already in the room which her broken English. There is one set in the room but those are small one time pack which we finish after we had the onsen so we want to take another one. She was rude and insist we can’t take. Her attitude was so bad seems like we are stealing. There is an amenities cornor, if you not allowing guest to take please do not have this setup. Food is okay with the buffet. Wagyu beef is nice but they is a normal standard for Japanese onsen buffet nothing too special. Overall, with the price paying compare to other roykan in Japan, this hotel have very bad service to non Japanese. There is also nothing special for this onsen. Probably best to try somewhere else.

I was really happy to book such a great value-for-money hotel! It's a shame the private onsen rooms were so popular and fully booked. We just took what we could get, and it felt like opening a mystery box. The sunroom was actually pretty good, accommodating up to four people with two single beds and two futon sets. We booked the 'one night, two meals' plan. We could reserve our dinner and breakfast times upon check-in and just show up on time to eat – delicious and filling! 👍 The hotel also included two private onsen reservations. We went for a soak at 10 PM on the first night, and again at 10 AM after breakfast on the second day, which was perfect as check-out was at 11 AM. The hotel staff were excellent, warm, and polite. We even met the legendary driver who speaks Chinese, which felt a bit familiar and comforting 😁 The shuttle service starts at 3 PM in the afternoon, and if you want to go to the shopping street, the driver will even take you there. I genuinely recommend this hotel to everyone!

We stayed at the hotel in October 2024. We took two rooms for two. Pros: 1. Magnificent rooms in the style of a classic ryokan: everything is very beautiful, authentic, lots of small details, notes and tips for guests, interesting trinkets in the room. We had beds, not futons, but this is not a minus - the beds are very comfortable. The view from the room (3rd floor) is of the mountains. The cleanliness is perfect, the room has everything that should be in a classic ryokan room: from tatami to a low table for relaxing. 2. Incomparable kaiseki dinner. Excellent sukiyaki breakfast (you cook it yourself). 3. The most beautiful interiors of the hotel, it is interesting to walk around it, exploring it from the inside. The hotel is beautiful from the outside too. 4. You can smoke in the rooms (we did not do this, and the rooms are not smoked at all). There is a smoking room at the entrance to the hotel. 5. Wonderful staff. All requests and complaints are satisfied within minutes. They speak English poorly, but it's not a problem, we communicated through a translator. The guys are cool, cheerful. Quick check-in, a bunch of reminders about where and when to come / what and how to do correctly. 6. There is a private onsen (we did not use it). 7. They give a free pass to 7 public onsen. They give discounts on souvenirs. 8. They give excellent yukatas for onsen, for women - they will give beautiful ones, the choice is huge. Nuances: 1. The only downside of the hotel is the distance from the center of Kinosaki (15-20 minutes walk through not very beautiful places). But! There is a free transfer from the hotel to the city center, plus there is a transfer station-hotel-station. And the walk from the hotel to the center of Kinosaki did not bother us much. 2. This is not a business hotel, so there is no washing machine, iron or shower in the room. The shower (and in fact - onsen) is shared on the minus first floor - separate for men and women.

I'm fairly certain this hotel used to be the Daiwa Royal Hotel. I've stayed here many times before, even under its previous name, but this was my first visit since the rebranding. Considering the high price, the amenities provided were quite basic. On a positive note, the complimentary drinks and snacks were a nice touch. The most significant disappointment was the 50-minute wait for breakfast. Had this not been an issue, my stay would have been far more satisfactory. During peak times, such as the busy summer holiday season, I strongly suggest they consider expanding the breakfast area or increasing its capacity. Despite the wait, the breakfast itself was absolutely fantastic. Unfortunately, this lengthy delay significantly impacted our sightseeing plans for the day.

Perfect quiet onsen resort to unwind and relax. The kaiseki dinner was a highlight and buffet breakfast offered a great variety. Onsen is not too big, not crowded during our stay but probably will if it gets busy. The room was a decent size with good air conditioning and being away from the busy streets made for a peaceful stay. The only downside was the bathtub leaked whenever we showered. Free parking is available, though it’s located underneath the property so it’s best to drop off your bags first if you have a lot of luggage.

Enjoyed our stay and experiencing our first onsen and kaiseki! They provided us with yukatas and passes to access the public baths, also had 3 private onsens on site. Friendly staff, lots of food included in the dinner and breakfast which they serve in your room and set up/pack up your bedding, with option for continental breakfast on our 2nd day instead of japanese style. Quiet, clean and futon bed was surprisingly comfortable. It’s about 8min walk from the train station which was fine for us but there’s a bus shuttle option right outside the station, and the hotel also offer bag drop off for a small fee when you leave so you don’t need to carry them. It’s close to the ropeway that you can ride up for nice views. Also right near the best public onsen in our opinion. (Be sure to check the onsen hours we missed out on one and note 2 are currently closed for renovations). A few things worth noting - breakfast is served early, you can pick 8 or 8.30am. If you are sensitive to light, it’s not completely dark when sleeping, sun comes through the windows as it has the traditional paper screen style. Also there in not a shower in your room, you need to use the onsen showers (either the private ones on site which you can’t book so can’t guarantee availability but both times we wanted to use them we were able to, or at the public onsens.) Overall we would recommend staying here to treat yourself to some peaceful rest and relaxation.

Overall, a wonderful place. We highly recommend it. It was a wonderful walk from the station to the hotel, and we were greeted with the utmost courtesy, explained everything, and shown around. We were shown to our room and given instructions. We booked a traditional room with futons, and the view from the window was simply stunning. The onsen includes two hot springs, a comfortable changing area with massage chairs, a sauna, and a cold plunge pool. They give free passes to seven public baths in the village. There's a shuttle that takes you to various walking spots. The prices are reasonable. The breakfast buffet was wonderful. We were very satisfied and would love to come back!

Miya took care of us so well. He kneeled the entire time while serving us tea and talking with us. He drove us to the station and even went above and beyond to help with our luggage and take pictures for us. 1. Wonderful staff — especially Miya. 2. Colored yukata are free, and the onsen pass is also included. They provide separate yukata for sleeping and for wearing around the hotel/onsen town. 3. Around 6 PM, the staff comes to set up your futon for you. They also bring an ice-cold pitcher of water to your room. 4. They have 2 onsens (one on the 1st floor and one on the 2nd floor). The men’s and women’s baths alternate depending on the time. 5. They offer a shuttle service to the furthest onsen and to the station — just let them know what time you’d like to go. 6. The breakfast is THE BEST! There’s so much food and variety, and everything is very clean and fresh. 7. They give you a pamphlet to collect stamps, and once completed, you receive a souvenir afterward (a pair of wooden chopsticks). 8. They also have fancy hair dryers here (Dyson, ReFa, etc.). The onsen town experience itself was amazing, but honestly, it’s the service and hospitality at the hotel that will make me want to come back again someday. Thank you all the staff. Staying in such a beautiful place surrounded by breathtaking views and genuinely kind people has been such a memorable experience.

Great hotel to stay in and relax. They have everything we need to rest with comforts, onsen, sauna, massage chair, free ramen every night and free ice cream after onsen, just to name a few. Our room (18sqm) is more spacious than the typical business hotel. Hotel location is good, right at the edge of Kobe Chinatown, 3 min walk to the Kobe Motomachi Shopping Street, 7 min walk to the nearest JR Line of Hanshin Line Motomachi Station and 10-15min to Sannomiya Center Gai Shopping Street.