AAnonymous UserI stayed at this hotel for two nights, so I thought I'd share my review. I had very high expectations before coming, as there were many positive reviews and recommendations online. Perhaps my high expectations led to a big disappointment. First, let me mention the good points: there's a pick-up service, although there was no welcome tea in the car as some mentioned, but that's fine; the room was quite large; there was plenty of water and two drinks in the room; you can order room service without an extra charge; and when I asked about laundry, the staff member said I could do it myself or they could do it for me. They seemed a bit reluctant but did help me in the end, haha.
Now for the negatives: first, the room. The first room I was given wasn't warm, noticeably not warm. When I called a staff member, they said it was because I had turned on the air conditioning. I was speechless at that point – I only turned on the A/C because it was cold, and I had it on for less than five minutes. I don't appreciate staff immediately blaming the customer. They then moved me to another room, which was very noisy as it faced the road. Firecrackers were going off from midnight until before 6 AM, which was quite startling.
Next, the food. Breakfast can only be described as poor; it barely felt like a buffet, with very few options and not very tasty. If you ordered lunch or dinner, the staff would ignore you if you were alone. I sat there for a long time and had to call a staff member three times before someone finally took my order. The Mala Tang was good, but the hand-grabbed lamb was very *****, and the fried shrimp was sweet, which was a strange combination.
Regarding the service: I read online that the service was excellent, but I didn't really experience that. There was a foot bath tub, but the water in the kettle was cold. When I changed rooms, I had to carry my own luggage while the staff member just watched. They mentioned a 'good night milk' service, but I didn't get it on the first night; I had to call for it myself on the second night. When I felt unwell and asked the front desk where a hospital was, feeling very dizzy, the staff member seemed quite indifferent, saying they weren't sure if it was open or not. I didn't experience the warmth and enthusiasm that many reviews mentioned.
This hotel was one I had been eyeing for a while. I couldn't book it initially during the Chinese New Year, but then I managed to, which made me quite happy and expectant. Overall, if you treat it like a chain hotel, the service is okay, and they'll wash your clothes. But if you're coming specifically for the service, don't have high expectations – no expectations means less disappointment. The price is still higher than other hotels in Zhangye. Honestly, it's far worse than the one I stayed at in Dunhuang. One more thing I forgot to mention: the toothbrush was terrible, truly terrible, with bristles that poked my mouth.
Mostrar mais