Hotéis 5-Star em Split-Dalmatia County, Croatia

I was somewhat taken aback by your email. I will address your points below. 1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is In living room and has a direct sea view, no wall view. - This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves. 2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception. - There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night. 3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. - it was explained after check out. I advise you inform guests prior to check in. 4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day. Our receptionist offered you ear plugs which you refused and you decided to check out on this evening. - I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website. 5. Our receptionist offered you twice assistance with the luggage wich you refused as well. - I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance. I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering. Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.

Adorei este hotel! O quarto era limpo e novo. A localização era perfeita, com a melhor vista de Split, e você pode chegar ao centro histórico/castelo em 15 minutos caminhando pela bela orla. Fiquei realmente impressionado com o café da manhã. O serviço do hotel também foi muito bom. Os funcionários foram simpáticos e prestativos. Consegui um check-out tardio às 13h, mediante solicitação :) Recomendo muito este hotel aos visitantes de Split!

Excelente hotel, Mesmo vale um passeio para ficar.Localização bonita.Serviço de 5 estrelas.Pequeno-almoço e jantar de buffet excedem a expectativa.As camas são confortáveis e limpas.Mudar a cortina dá a este hotel 10/10.

Fantastic, beautiful hotel,  excellent swim, pool, indoor and outdoor,  will definitely visit again, only downfall for a five star hotel. You have to pay for the parking even though they have plenty of space,

Great location, good equipments, very nice view from the restaurant and pool, good service, good breakfast, staff is nice. The hotel is a bit overpriced for the size, comfort and view of the room. Drinks and meals are also expensive. Prices are unreasonably high all around the city actually.

是克羅地亞之行最喜歡的酒店 havr本來人也不多。這個度假村又遠離主城區，非常非常安靜。是真的是個獨家休閑的。有全世界最頂級的跑步機的健身房，平時很難體驗到純木製機械的跑步機的感受。 酒店的spa也很不錯，也是他們特色，有聲音療法，馬殺雞的手法有很多是專業的康復理療的，雖然是女生按，但酸爽程度真的嗷嗷叫。 酒店早餐也不錯，可以自己點，也有自助。 酒店侘寂風格，設計很前衞，米色窗簾打底，條紋窗紗做為主要呈現。真的超越國內的室內設計幾個level了。

The hotel in located is just 20 mints walk from old town. It is close to resturants, supermarket, bus stop and it is right next to joker mall. Rooms are big. The hotel has indoor swimming pool, sauna and steam room at free of cost. Staff is very helpful specially the gentleman in evening shift was very helpful. Normally parking is paid but he did not charged us for parking. The only issued we had was with AC. It was not working properly bur after they fixed it, it was good. I also think room carpet needs to be changed. Buffet breakfast was pretty good with varities of options.

Very spacious room. Clean and comfortable. Comfortable mattress. Two TVs. Sound blockage not great.

Hvar島上最高級的酒店，房間大小適中，海景房正對港口，可以看着船衹來來去去。酒店旁邊非常多餐廳，但晚上依然非常安靜 出酒店大門右轉，就有好幾間網紅餐廳，也有能通往山頂城堡的小路，酒店旁邊走路3分鐘就有小超商，生活機能方便 船靠岸，酒店都會安排接駁車協助搬運行李，一下船尋找拿着酒店牌子的酒店人員就對了