Hotéis Family em Oaxaca, Mexico

The nearby with the beach and the attention throughout the hotel is quite good

El hotel está súper bonito, sin embargo las habitaciones no están como en las fotos. La ubicación súper bien y excelente el trato del personal.

Friendly place, good location, comfortable bed

On the whole it was a good experience. However I have been to this hotel several times but this time the food and restaurant service really disappointed me. The beach restaurant was not coping and in two separate occasions I had to wait over 1 hour to get served. They delivered the food as it came out of the kitchen and everyone had their meals at different times. On the second occasion, I waited for an hour and a half to get served very expensive lettuce with some fish. Even though the restaurant was almost empty. The staff should be honest and tell people they cannot cope for whatever reason and let customers go somewhere else. The staff just shrugged their shoulders when I raised my request of food. Perhaps this is the time to look for other hotels in the area.

my room was not clean and saw a cockroach in the room

That‘s a very very nice hotel! The rooms and the service are outstanding! It combines everything you need for an unbelievable stay in Puerto Escondido! When we go to P.E. We simply have to stay there! See you again soon my dear Hotel Santa Fe.

The staff is very friendly! The rooms are very spacious and clean! We chose the included breakfast and the food was delicious. I would certainly return to the hotel!! There you find tours to know the bayes, the cascades among other things, everything is very accessible!! It was a friendly trip that we enjoyed a lot!!

On the way to Mexico City on Christmas Eve, I encountered a strong wind and blew two big trucks. Fortunately, I met this hotel westward. It was clean and tidy. It was very comfortable. The key front desk lady was also very beautiful. Warm and elegant. I like this type of woman. I hope she can like me too. Don't grab me 😂 Dinner steak is not bad too.

Ended up staying here for a night while on a trip with my wife for a best friends wedding but Amazing service I could not be more satisfied from start to finish even after. Bags were taken in from the beginning straight to our room after check in. Room was clean and with a gorgeous view of the city. Felt welcomed our whole stay. We went down to the pool and towels were easily accessible and great area to swim in and relax. We then decided to have dinner down by the pool which was delicious and service was great. Server was very attentive and polite. At this point I wish we had more time to stay another night. Then ended the night relaxing in bed when we still craved refreshments from dinner and room service was fast. While getting ready to leave the next morning I noticed I left my iPad in the room and when I reached out to a manager through email (Carlos Sosa Navarrete) since calling wasn’t working for me he was really helpful and was able to send a taxi to deliver my iPad to the airport. He was so responsive through email. Honestly best experience I’ve had compared to back home. Don’t have nothing negative to say besides we wish we could’ve stayed longer. I never leave reviews but this place was a must and wasn’t missing an opportunity to let others know of this amazing spot.