Hotéis Boutique em Shandong, China

I found what looked like an engorged tick or bedbug crawling up my bed. The hotel is pretty and I booked it for 1 night as a luxury treat so I could get a good rest for my layover stop to another destination. My room smelt like stale smoke unfortunately, though I had asked for non-smoking. I paid extra on my booking for breakfast and had to wake up at 6am, eat breakfast at 6.30am and go to the airport at 7.20am. My room had a bathtub so I took a bath before bedtime and went to bed at midnight, I got up to go switch the lamp off at 1am and found this bug crawling up the side of my bed going towards me. I think it's either a tick or a bed bug, the body was full of blood. It had 6 or 8 legs, difficult to see but I took a video which doesn't allow me to upload. I don't have any problems with normal bugs such as spiders, but if it is a tick or bedbug it is a big problem. I was really worried there were more hiding inside the bed, I called reception for help and they looked at the bug which I caught in a glass cup. They apologised deeply and changed my room, so I had to move at 1.30am. I explained I was already tired and have to wake up early. In the new room I was unable to sleep as I kept worrying about bed bugs. I got up multiple times to check my bed. And there was a noisy couple next door talking loudly until very late so I couldn't sleep. For a luxury hotel you should not need to loose a whole night's sleep because you are worried about bedbugs or ticks biting you. Nor should be able to hear noise from other guests through the wall. I was extremely exhausted the next day and did not have any appetite. I asked if they could refund the extra I paid for breakfast because I couldn't eat it, but they said it wasn't possible. So I forced myself to try eat 1 egg and some small rice porridge but couldn't finish it. Really expensive to pay for breakfast and hardly eat, it's a shame they couldn't refund the breakfast considering I had no sleep. For a 5* hotel, I would like to have good rest and peaceful sleep. But it was not like that. The staff were very kind and helpful, but it's not so easy to travel here alone. It was not easy to book a taxi for the following morning to the airport and it took 40 minutes of assistance, the man was very kind and helpful, but the hotel should make an easier system for foreign guests to book taxi. When I first arrived in Jinan airport, I had no idea how to get to the hotel. There is no ATM inside the hotel so you cannot withdraw cash, and you cannot pay with foreign card to book a taxi. The shangri-la website did not provide any details for public transport. It simply said bus transfer was available but did not say which number bus. I would give the details here but I have forgotten the route name and bus number now as it was hectic and I was very tired, sorry. I had to waste a lot of time trying to ask for help at the airport as the staff did not speak English. Luckily someone helped me. The bus will cost 20yuan and take you into the centre where you will see the intercontinental hotel and a large shopping mall on the left side of the bus, get off at that stop, it takes 1 hour. From there it's only 5 minutes walk to shangri-la. For a big hotel they should provide easy instructions on the website to guests. The staff apologised deeply for the bug on the bed, and offered 10% reduction of the room rate. Although when I checked out no refund was given and they didn't mention anything about it, I think they just charged full price. Personally I think 10% is not enough anyway. Nobody wants to change rooms at 1.30am because of bugs crawling on the bed. I didn't get any sleep at all and felt itchy because I kept thinking about bugs and couldn't eat the breakfast. I was absolutely exhausted the following day so I was unable to do anything at my next destination and had to waste 1 day more to rest. Unfortunately not an easy experience at the shangri-la.

Durante a estadia em 8 de abril de 2025, o processo de atendimento de Lisa Xiaowang na recepção foi padronizado e meticuloso. No check-in, também ajudamos a coordenar um upgrade para um quarto com vista para o mar em um arranha-céu. O sistema de controle inteligente do quarto de hóspedes opera suavemente, e a limpeza e o conforto da roupa de cama atendem aos padrões cinco estrelas. Você pode ver o nascer e o pôr do sol no quarto, o cenário é incrível!

The hotel is very clean and in a prime location connecting to a mall next door. The housekeepers are also very accommodating. We enjoyed the breakfast buffet very much as there is a large variety of choices. The receptionist Maggie Wu was very helpful, thank you!

Excelentes serviços. Excelentes pessoas. Eles foram muito gentis conosco. Obrigado pela gentileza.Recomendamos profundamente este hotel.Visões maravilhosas e maravilhosas.Parabéns a todos OS trabalhadores do hotel.Você é excepcional!!!!!! Obrigado

Excellent stay with exceptional service. The front desk team (Liu Xin Ke, An Xu, and Li Yongxing) was warm, efficient, and always ready to help. Check-in was smooth, and they consistently offered thoughtful assistance throughout my visit. Their professionalism and genuine hospitality made our trip truly enjoyable. Highly recommended, and wewould definitely choose this hotel again. 入住体验非常棒！前台服务热情专业、效率高，每次都主动提供协助。办理入住顺畅，对我们的需求也十分细心贴心。整个团队让人感到宾至如归，大大提升了这次旅程的品质。非常推荐，下次一定会再来。非常感谢Liu Xin Ke, An Xu 和李勇兴～

Our trip to Daming Lake was in December and a low season for travellers to this part of China. The hotel was located within the lake scenic zone and thus you need to arrange for the hotel for a transfer. After that from the hotel it is just a few minutes walk to another parking lot where you can easily get a didi ride. Note these are two different carpark. Free parking is available. From the our room terrace we could see the occasional boat moving past on its way around the daming lake region, note it is not noisy at all. The from the hotel you can easily access the lake’s sight and just a couple of minutes away from the pagoda where in the evening you could see lots of people in hanfu taking pictures as the lights get lit up level by level. From the hotel there is a short walkway whereby you can reach the main road where you can find all kinds of eateries , supermarket, spa , shopping etc. it sure beat staying in downtown Jinan. Strongly recommend this place if you are a tourist planning visits to the major attractions in Jinan.

Excelente experiência de estadia.Uma marca de hotel é verdadeira para SUA reputação. O MEU pedido de chegada precoce FOI considerado SEM qualquer problema.Foi agradável surpreender especialmente depois de UMA longa viagem. Não Pode USAR outros serviços Como spa, fitness, etc. o pequeno-almoço é diferente e realmente delicioso!Gostei do design do balcão e Da vista!

O Sr. Zhao da recepção foi muito prestativo e conhecedor de Yantai. Ele nos deu ótimas informações sobre como ir pela área e coisas para fazer. Polegares para cima Localização perfeita para shopping e a uma curta distância de Yantai San e da linha costeira.

Gostei muito da minha estadia no Continental Hotel! O check-in foi rápido. Até ganhei um upgrade com uma vista linda para a praça. A roupa de cama é muito confortável e limpa. A equipe do andar de baixo desacelerava a porta giratória toda vez que minha mãe de 90 anos passava e a ajudava. Ficamos muito emocionados. Obrigado!