Hotéis Boutique em Jiangsu, China

Já me hospedei em muitos hotéis cinco estrelas, mas minha experiência no Pan Pacific Suzhou Wu Palace Hotel merece uma avaliação especial. Primeiramente, o próprio hotel é como um jardim clássico, com pavilhões, terraços, pontes e água corrente — cada passo revela uma nova paisagem, em perfeita harmonia com o charme ancestral de Suzhou. Olhando do lobby, a combinação de grandiosidade e elegância me fez sentir imediatamente que havia escolhido o lugar certo. Mas o que mais quero elogiar desta vez é a cordialidade das pessoas — o atendimento da Elena na recepção. O check-in foi à noite e eu estava bastante cansado. O sorriso da Elena era genuíno, sem qualquer artificialidade. Depois de concluir o check-in de forma rápida e eficiente, ela percebeu nosso cansaço e, proativamente e com atenção aos detalhes, nos apresentou as instalações especiais do hotel, os horários do café da manhã e os melhores lugares para tirar fotos no jardim. Ainda mais atenciosa, com base nas informações do nosso check-in, ela nos lembrou que o tempo estaria mais frio no dia seguinte e que deveríamos levar um agasalho extra para sair. Essa atenção aos detalhes me fez sentir não apenas hospedado em um hotel, mas sendo recebido calorosamente por um amigo.

Tudo é BOM!Localização, serviço, pequeno-almoço, quarto - boa experiência. Esta estadia certamente me motivou a ficar em Mercure noutros países.

Yesterday was my 22nd birthday, and my boyfriend made it unforgettable by booking a room at the Shangri-La to celebrate. He even sent a special request to the hotel asking if they could help make me feel extra welcome. On the morning of my birthday, he received a call from the Director of Guest Relations, Angel, who told him they had prepared a gift and asked for my name to personalize the card. The service was incredible from start to finish. We had originally booked a king room, but they kindly upgraded us to a beautiful lake-view room overlooking the Qinhuai River. When we arrived, I was greeted with a lovely cake, a heartfelt card, and a thoughtful gift. I felt truly welcomed and cherished. The attentive service began right at the entrance, where Cynthia Zheng from the valet team welcomed us with warmth and energy. His lively and kind presence set the tone for our entire stay. And when we departed, he was just as helpful and spirited as a wonderful person who added to the experience. Overall, my birthday felt absolutely magical, thanks to the outstanding Guest Relations team at Shangri-La. Thank you for helping create such a special memory.

We had a very pleasant stay, and the location truly couldn’t be better. Everything was perfect. The room was cozy, with a very comfortable bed and excellent shower facilities, fully meeting the high standards expected from an IHG hotel. The terrace offers a stunning panoramic view overlooking the entire city and the subway station is just a few steps away, making transportation extremely convenient. Special thanks to 小谢 for her outstanding assistance throughout our stay, as well as to the gentleman who kindly guided us during breakfast in the executive lounge.

O Hotel Andu é um refúgio tranquilo na cidade. Ao entrar no lobby, o burburinho desaparece. Os quartos, com sua estética de madeira natural e iluminação suave, têm roupas de cama tão macias que garantem um sono sem preocupações. A limpeza é impecável, até nos cantos, e há o toque atencioso de aromaterapia e produtos de higiene pessoal à base de ervas, criando uma atmosfera relaxante. A equipe da recepção é calorosa e sorridente, não só agilizando o check-in, mas também compartilhando dicas de lugares menos conhecidos para visitar. Próximo ao metrô e a áreas comerciais, a localização é conveniente sem comprometer a tranquilidade. O café da manhã oferece pratos quentes feitos na hora, reconfortantes para o corpo e a alma. Aqui, cada detalhe é cuidadosamente pensado, transformando a viagem em um verdadeiro momento de paz e bem-estar.

My stay at this hotel was amazing, thanks to the outstanding service and amenities provided. From the moment I arrived, the staff promptly assisted with my luggage, both when I arrived and when my rides came, and even rushed to open doors for me. I arrived a bit earlier at 11am which is way ahead of the standard check-in time, but the staff efficiently accommodated me, offering a complimentary room upgrade. While I waited for my room to be ready, the concierge added me on WeChat to keep me updated and even reminded me when the room was prepared as I enjoyed my lunch. Additionally, they ensured my luggage was delivered directly to my room without any hassle. One of the standout features of this hotel is its innovative robot delivery service for food orders. I highly recommend this hotel to anyone seeking a comfortable and memorable stay.

Minha estadia no Jinling Hotel superou em muito as minhas expectativas e merece uma avaliação perfeita! A limpeza do hotel era realmente de tirar o fôlego. Da cama ao banheiro, tudo estava impecável, até os cantos estavam impecavelmente arrumados. O ar estava inodoro, com apenas uma sensação leve e fresca, tornando minha estadia incrivelmente reconfortante. A conveniência também foi excelente, com todas as comodidades possíveis no quarto, desde uma chaleira a tomadas, até detalhes atenciosos como post-its e chinelos. Não precisei me preocupar com nada e me senti completamente em casa. O que mais me impressionou foi o serviço — eles foram realmente receptivos. Especialmente o CC, a linha direta VIP, que sempre respondeu prontamente a qualquer solicitação ou consulta de quarto, com uma atitude calorosa e profissional. Do check-in ao check-out, fui meticulosamente atendido. Com sua limpeza, conforto e conveniência, aliados a um serviço impecável, o Jinling Hotel é definitivamente minha melhor escolha para quem visita Nanquim e agora está na minha lista de ”lugares para ficar”!

When I booked, I saw that it was a newly opened hotel, so I thought it would be pretty good. And it definitely exceeded my expectations. Several young men were there to help us as soon as we entered, and the manager helped us upstairs, opened the door, and carried our luggage. Most importantly, the room didn't have that unpleasant smell of new renovations; even the elevator smelled nice. The room was also much more spacious than other hotels in the same price range, clean and comfortable. We had a very comfortable stay, and both adults and children were very satisfied with the breakfast. In short, it was truly excellent and fantastic. There were some services we didn't get to experience this time due to time constraints, but I'll definitely stay at this hotel again next time I have the chance. The pictures were taken before check-out. I sincerely recommend it, hence this positive review. I hope it continues to be this good.

Travelled as a family of 9. Room was very comfortable so it was perfect after a long day out exploring Nanjing. Staff were all very helpful and flexible with our requests in our reservation. Breakfast was great.  We were allowed to play boardgames (we brought it with us) in common lounge area.   We will definitely return if we visit again. Highly recommended.

Staff is very friendly. Room is spacious and very clean. There are a lot of options for breakfast, and everything is delicious. The hotel is about 10 min by car, from the nearest shopping mall. It is no possible to go the city center by foot.