Hotéis com Spa em Al Madinah Province, Saudi Arabia

Unfortunately, there is no spa as advertised. Unfortunately, there is no complimentary toiletries in the room for a 5-star hotel. Unfortunately, there is no hot water in the bathroom. Not all basic toiletries such as toothpaste, toothbrush, soap, etc., are provided for three people. Unfortunately, the lighting is poor. Unfortunately, the view is very poor for this high price. Unfortunately, 1085 riyals is an excessively high price for these services.

Agreable hotel

the hotel keep the highest standards . nice ocean view with walkable to sea shore and excellent break first. helpful and professional receptions especially Hadeel and Golam . surely will stay again when arrive Yanbu SKA.

The tent shared the public service as Banyan Tree, which is one of the main reason we chose it. The surrounding view at Ashar tent area is normal, but closer to the reception for check in and breakfast. The service is good and staffs were friendly. Breakfast was fantastic with beautiful view, which was the best part of the whole stay. The public pool is under maintenance now which only allow for photo shooting. Overall it’s good, but if the the exterior space decoration with furniture could be upgraded a little bit more( we were not willing go outside during night ) will be helpful for the overall experience.

Friendly and helpful service crews. Easy access to the shopping center. Well maintained and decent gym and swimming pool. Highly recommend if travel to Madinah for business or pleasure.

O quarto era menor do que o esperado. Se você for ao restaurante para tomar café da manhã cedo, você só poderá pedir comida, não buffet, o que não é algo com o qual você está acostumado. No dia seguinte, fomos às 7h30 e havia um buffet de café da manhã, que era bem farto. Você pode chamar um ônibus do hotel. Esperei 20 minutos antes de sair. A recepção me ligou várias vezes e continuou dizendo que estava a caminho. Foram menos de 500 metros no total. Se não fosse pelo chão arenoso com bagagem e pela dificuldade de caminhar, eles não teriam chamado o ônibus. No final, não consegui esperar e tive que andar metade do caminho com minha bagagem antes que o ônibus chegasse. Também havia pequenos animais estranhos na sala.

Great hotel! Probably the most beautiful hotel in alula. Excellent service and we got super good deal from here so i would recommend you guys to check it out. Nothing to complain except our villa was very crowded with pigeons (i think because it was nearby the mountain) so our outdoor area were full with lots of pigeons' poops and also in the swimming pool :( and another thing was we asked for bikes multiple times, if im not wrong, like 5 times, staff said will check it for you and we never get feedbacks but it happened with us in other hotel as well so it's fine. Still! Great experience great time. Definitely come back :)

Upgraded to Junior suite Positives - 1 minute from Masjid Nabawi, courteous staff, excellent breakfast variety, large breakfast area, money exchange opposite, fridge/iron/ironing board/safe/coffee pod machine in room, elevators relatively fast, luggage storage after checking out Negatives - dated carpets and rooms, loose room fixings, smell from bathroom, noisy aircon on higher setting

I was a bit worried about staying at the hotel with no electricity, taking into account dark rooms and lack of heater, but my experience went above and beyond any expectations. It is perfectly located in one part of the old town, right in the middle of everything. The rooms were comfortable, picture perfect and warm (I arranged for a heater). Staff was kind, attentive and very helpful. Food at the restaurant was delicious. I couldn't have wished for a better accommodation.

I had high expectations for Habitas, especially considering the price point, but unfortunately the service did not live up to it. First, communication was a recurring issue. Several staff members, particularly at the reception, were not fluent in English, which led to multiple instances of miscommunication and incorrect information. For a property that caters to international guests, it is essential to have front desk staff who can communicate clearly and confidently in English. The experience at Tama Restaurant was even more disappointing. One of the male staff members was noticeably rude. We were presented with the bill even though we had not requested it, which felt dismissive and unwelcoming. Additionally, when my friend, who had just finished swimming, was told she could not sit because she was wet, no alternative solution was offered. No bathrobe, no towel, no assistance. She was effectively expected to stand while eating. When this was raised, there was no apology or sense of accountability. For the price charged, the level of service falls significantly short. Compared to other luxury properties such as Banyan Tree, where the staff are consistently warm and attentive, the difference in hospitality is very noticeable. Habitas has beautiful surroundings, but service is what defines a true luxury experience. Unfortunately, that standard was not met during our stay.