Hotéis com Spa em Beijing, China

Before my trip, I was a bit worried the hotel might be old, but when I checked in, I found it had been newly renovated. The room wasn't huge, but it even had a bathtub, which was a pleasant surprise. The hotel's location is excellent; we walked to all the nearby attractions, and there were plenty of dining options close by, making it very convenient for meals.

This Chinese New Year, I brought my whole family, including seniors and children. We chose this hotel based on good reviews and the swimming pool. Upon arrival, it was as excellent as ever, and the front desk upgraded our room type. We were a group of seven, and they kindly upgraded our package and provided extra beds. Overall, the experience was fantastic. The executive lounge dining was superb; afternoon tea extended until 7:30 PM, and it was uncrowded with a great ambiance, perfect for a family dinner. The evening pool was absolutely amazing – it felt like being at a Bali resort right here in Beijing! The kids loved it and played for two days straight. I'd definitely recommend it for future visits.

A friend was transiting through Beijing, so I booked them a room at the Hilton Beijing Capital Airport in advance. My friend was extremely satisfied and particularly impressed by Front Desk Manager Zhao Yajing. Manager Zhao was very professional, she provided a detailed overview of the hotel's restaurants and gym operating hours, and even escorted my friend to the elevator. My friend felt very valued, and it made me look good too. Thanks again, Manager Zhao! Aside from the slightly worn carpet, everything else in the hotel was quite luxurious.

Great location, super convenient for getting around. I really liked it. The subway entrance is just a short walk away, and the hotel itself is excellent. I'll definitely stay here again next time I visit. It's really good, I loved it. I'll continue to stay here on future trips.

Hotel check in is a little confusing as there are two blocks, so we needed to check in at one building then pull the luggage to the other luggage where the rooms are. Location is decent and there is a popular Peking duck restaurant just by the main road. Hotel rooms are on the smaller side, though for a solo traveller its not an issue. For the price, its a very good stay and the included breakfast has an excellent selection of various dishes! Highly recommended.

Service: Nicole Liu provided excellent service! Her directions to the room and explanations of the location were incredibly detailed, making for smooth and pleasant communication. Since the air conditioning isn't available in winter to maintain a constant room temperature, and I found it a bit warm, the front desk immediately sent up a portable air conditioner after I spoke with them. Also, a tall male staff member in the lobby, whose name I didn't catch, overheard my mother and me looking for a convenience store and proactively gave us directions! This saved us from having to walk around outside in the cold — thank you! 🙏 Facilities: The iPad control for lights and curtains was very convenient. Environment: Great Hygiene: Excellent

The room was spotless, and the king-size bed was incredibly comfortable with light and soft bedding. The staff were friendly, and the breakfast was delicious. I visited in winter, and the room temperature was perfect; despite the cold Beijing winter outside, I felt warm and cozy both physically and mentally as soon as I stepped into the hotel.

I can't give a good review. The front desk staff were aloof and unhelpful. In all my years of staying in five-star hotels, I've never encountered such a situation. There was no concierge to contact me in advance to ask about my preferences. The front desk really needs to improve their service awareness. The restaurant was also a letdown. Breakfast ended at 10:30 AM, and at 10:20 AM, they didn't even have takeaway boxes. They told me it was because there were too many people and they ran out. Are they not going to solve the problem? I had swiped for two people, and one couldn't come down, so how were they supposed to eat? Only after repeated urging did they finally resolve it. The next day, the lady at the front desk with glasses told me she would give me one takeaway box, saying I could only have one if I dined in. I explained that it was for someone taking it to go, not for me, and only then did she reluctantly give me one. It's just breakfast; how much can one eat? A five-star hotel shouldn't be like this. It's truly unbelievable.

The hotel is located in the CBD, very close to the CCTV Tower. The room offers a city view, which is visible from both the main room and the bathroom – quite nice at night. The room, decorated in a new Chinese style, is a good size at over 40 square meters, though the furniture is a bit dated. When we checked in, my friend had a bit of a disagreement with the front desk staff that wasn't resolved well. While my friend can be a bit short-tempered, the front desk's response lacked professionalism and emotional intelligence, which ultimately led my friend to cancel the reservation in anger and move to the Rosewood next door.

1: The front desk staff who checked me in, wearing teal eyeshadow, kept a straight face and emphasized three times that I needed to keep the executive lounge schedule and adhere to its times. Excuse me, is this my first time visiting an executive lounge? And second, I'm not blind or deaf, so I would have understood after you said it once. Also, please fix your makeup. 2: After being in the room for a while, I noticed a yellow stain on a pillowcase. I called, and the attendant quickly came to replace it. It's no exaggeration to say she replaced the pillowcase in 2 seconds. This was, without a doubt, the best experience of my stay. 3: As part of the executive benefits, I had a late check-out until 4 PM. However, at 2 PM, my card stopped working. My three-year-old and I were stuck in the elevator, unable to go up, and he got scared. It was then that I realized they might have deactivated my card... We had to go back to the front desk on the ground floor to resolve it. All of this is fine, these are minor issues. 4: They charged me 3500 for check-in and took the deposit quickly. But getting the deposit back was a different story. I've stayed at so many five-star platinum and diamond hotels, and I've always received my deposit before even leaving the hotel entrance. This is the first time I've encountered not receiving it after 12 hours. Customer service told me it would be returned via the original payment method within 48 hours... I've truly never heard of a deposit being delayed like this. 5: The shower in the room was very cold, and at night, it was extremely hot, making it hard to sleep. The breakfast was decent but didn't offer much. Please stop serving that 'cheong fun' (rice noodle roll); it's an embarrassment. Anyone who has ever had 'cheong fun' would know what I'm talking about... The executive lounge had almost nothing to eat; it was far too little, not even half of what you'd find at a Ritz. The orange juice was good. There was one young male server in the executive lounge who was absolutely the best; the other female staff were just props. That's all.