From the moment we walked in we knew we made a good decision. The owner (or manager) made us feel at home, and we felt welcome.
This is a wonderful hotel, a budget rate for a good mid-range. The rooms are good size and comfortable, and very aesthetic, with a lot of thought put in. In fact, the whole hotel, especially the kitchen and eating area, is a small museum, with some really interesting items.
The location can't be better, 15-20 minutes from both the Registan and the bazaar. The neighborhood (the old Jewish area) is quiet, with a decent grocery store nearby.
All in all a very good opinion, which we highly recommend.
We were thoroughly satisfied with our stay at this hotel. Upon arrival, the front desk manager kindly upgraded our room to a suite in celebration of my wife's upcoming birthday—a thoughtful gesture that set the tone for our visit. The suite, featuring a separate bedroom and living room, was impeccably clean and beautifully maintained.
Breakfast was delicious, offering a wide range of continental options. While I would have appreciated more local dishes, the variety and quality were excellent. Both the reception and dining staff were friendly, attentive, and eager to assist. The SPA area and swimming pool were spacious, clean, and designed to offer plenty of privacy, even when other guests were present.
Tip: About 100 meters to the left of the hotel, there’s a fantastic local BBQ restaurant with affordable, tasty food.
A heartfelt thanks to the hotel management and staff for the upgrade and making our stay truly memorable.
The hotel is tucked in a quiet alley, around 15 mins walk to Registan square. Lovely garden and decorations. Staff are very friendly and helpful, always greet the guests. Breakfast was excellent, with hot dishes like blini pancakes or eggs or sausages, some salad, tea and coffee. Room is spacious and clean. I highlighted recommend.
The Wellness Park Hotel Bactria provides a truly elegant and modern retreat in Samarkand. It is highly praised for its immaculately clean, spacious rooms and the exceptional, professional service delivered by the staff. Featuring excellent wellness facilities and a serene location near the new Eternal City, it is the top choice for travelers seeking sophistication, comfort, and tranquility.
We are so happy and satisfied with this hotel until the day we checked out. We were accused of taking the laundry bag which is worth 300k Uzbek SUM. I went up with 2 staff and it turned out it was in the drawer all the time (the funny thing is I never even touched it.) I don’t blame these 2 staff as I know it is their responsibility to make sure nothing was missing/stolen (though next time it would be appreciated if they can check it more thoroughly.)
What truly pissed me off is the attitude from another female staff at the reception named Zarifa. From the moment we checked out, she just looked grumpy and when my friend said “we never used it”, she reacted with “I am sure you did” in a very rude way! Even later on, it turned out to be in the drawer in the room, she was not even apologetic (the other 2 staff at least said “sorry for the mistake.”
This is one of the 2 five star hotels in Samarkand and I just hope what we paid at this hotel is equivalent to the amount of respect you show to your customers. The hotel really NEEDS to put more training in your staff’s service.
By the way, we had a really nice chat with another staff named “Firdav” at the first floor bar (if I remember his name correctly, he is tall and bit skinny). He had worked in Hilton for 2 years and the professionalism and politeness he demonstrated is just another level. PLEASE LEARN FROM HIM THAT HOW A STAFF AT 5 STAR HOTEL SHOULD BEHAVE AND TREAT THEIR GUESTS!!
Останавливались в начале января, отель понравился. Номер с теплым полом в ванной комнате, работает отопление - ночью спали с открытым окном, нам было даже жарко. Посторонних запахов в номере нет. Завтраки отличные, каждый найдет что ему нравится, есть терраса, предположу что в теплое время года там тоже можно позавтракать. Отдельно отмечу сотрудников отеля - очень добродушные, готовы помочь в любой момент.
Очень рекомендую для проживания данный гостевой дом, для тех, кто хочет еще глубже погрузиться в живописную самаркандскую жизнь. Расположение удачное, гостеприимные хозяева. Утром, когда вам удобно ,во дворе накрывают разнообразный завтрак, с домашними угощениями.
В номере чисто, есть все необходимое. Дом находится в живописных самаркандских кварталах ,все достопримечательности в пешей доступности.
First, room cleanliness: Generally okay, but the details were lacking. There was dust (visible dust flew up when opening and closing the cabinet doors), four or five short hairs on the bed, and two hairs and dust on the nightstand 😥 I considered changing rooms but was too tired to bother. Facilities: Both shower heads were difficult to use, and the drainage was also an issue. After I reported it to the front desk on the first morning, they said they would fix it, but it was still the same when I showered on the second night 😓 Breakfast: Mediocre. The selection was so limited that I thought some areas hadn't even opened yet 😢
We stayed at this hotel for a few days as a couple and had a pleasant experience. The hotel is new, modern, and comfortable. Although it’s located a bit outside the city center (around 15 minutes by taxi, costing about 30,000 UZS), the area around it is quite charming – a newly developed park zone with music fountains, restaurants, photo spots, a water park, and canals. The staff were always friendly and helpful, and the breakfast was varied and enjoyable. Overall, a nice and comfortable place to stay.
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189 avaliações
9,0/10
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