The Good:
You cannot beat the location. Being directly connected to Nagano Station is a total game-changer, especially if you’re hauling ski gear or catching an early Shinkansen. The rooms are spacious, quiet, and the staff is incredibly professional.
The Bad:
The breakfast buffet is the biggest letdown. While the quality of the food is fine, the menu is extremely repetitive. If you are staying for more than two nights, you’ll find the exact same selection of eggs, bacon, and local sides every single morning.
Verdict:
Stay here for the convenience and the comfort, but maybe skip the breakfast add-on after day two and explore the bakeries in the attached MIDORI mall instead.
Localização: Perto da Estação Nagano, bem na Rua Nagano-Odori, a 3-4 minutos a pé. No entanto, o Google Maps nos levou por uma rua lateral, fazendo-nos dar a volta até a entrada dos fundos 😤
Quarto: Muito limpo, os lençóis estavam secos e macios, muito confortável, mas o tamanho do quarto é mais ou menos o mesmo de um típico hotel de negócios japonês 😊
Atendimento: Os funcionários estão sempre sorrindo, fazendo jus à sua reputação 👍. Yuri, que nos ajudou com o check-in/check-out, foi especialmente prestativa; ela ligou para o nosso próximo hotel para reservar um transfer gratuito, muito obrigada!
Comodidades: Há bebidas quentes e frias gratuitas e um micro-ondas perto do lobby à tarde. Guarda-volumes também está disponível, muito conveniente.
Com certeza me hospedaria aqui novamente na próxima vez que estiver em Nagano.
Good location, train station is just opposite.
Nearby also have many F&B.
Cleanliness is good.
Room is not very spacious, it makes me think of Shinjuku Washington Hotel size.
But service is very good, more friendly, and they help us to move the luggage up to our room straight after our bag hv transfer via luggage transfer service.
So when we reach hotel, we just need to check in and go up straight.
There's washing machine and dryer provided with fee, however is a small one.
The lobby is very nice and comfortable.
Will consider to stay here again if I visiting Nagano.
This is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
Distância adequada ao Eki com localização privada e independente. Com estacionamento sem manobrista com taxa noturna de ¥ 1200. Bom café da manhã em estilo japonês no último andar do hotel, com vista para a cidade de Nagano e a estação ferroviária. Bom serviço com bebidas e lanches gratuitos no lobby. Hotel de estilo empresarial muito satisfeito.
1. Estacionamento - O estacionamento fica atrás do hotel. Eles verificarão sua reserva e lhe darão um comprovante de estacionamento (駐車券). A pessoa responsável pelo estacionamento não informa com antecedência que você precisa levar esse comprovante ao lobby para fazer o check-in. Deixamos o nosso no painel do carro, pois pensamos que indicava que podíamos estacionar ali. Se você estiver viajando com muita bagagem, pode ser bem inconveniente, pois terá que dar uma volta completa pelo hotel para encontrar rotas acessíveis e evitar subir escadas.
2. Procedimento de check-in - O Sr. 三條 nos ajudou com o check-in. Não nos sentimos bem-vindos e tudo pareceu rotineiro e mecânico. Mesmo assim, foi aceitável. Quando perguntamos sobre o comprovante de estacionamento, dissemos que o tínhamos deixado no painel do carro e perguntamos se poderíamos voltar mais tarde para mostrá-lo. Realmente não fomos informados de que precisávamos levá-lo à recepção. O rosto do Sr. Si-條 imediatamente demonstrou desgosto e irritação, e ele revirou os olhos levemente em sinal de desagrado. Meu parceiro correu imediatamente para o carro para pegar o voucher para ele ali mesmo. Isso me chocou bastante, pois eu não esperava que a hospitalidade japonesa fosse tão rude e ninguém nos avisou para levar o voucher à recepção. Ele poderia ter sido mais paciente e lidado com a situação de forma mais profissional.
Também não sabíamos, no momento da reserva do hotel, que era necessário reservar um horário para o café da manhã no momento do check-in. Fizemos o check-in por volta das 19h e só tínhamos disponibilidade para o café da manhã às 6h ou 6h30. Isso pareceu muito restritivo, já que cada pessoa tem hábitos diferentes ao acordar ou planos diferentes para o dia seguinte (parecia que estávamos de volta à escola). Além disso, o tempo para o café da manhã era limitado a 50 minutos. Ter que mudar meus planos completamente só por causa dessa restrição foi ridículo. Eu receberia um reembolso do valor do café da manhã caso não pudesse comparecer em nenhum dos horários disponíveis? Se isso tivesse sido informado no momento da reserva do hotel, eu poderia ter reconsiderado, já que os horários mais convenientes parecem se esgotar muito rapidamente. No geral, o processo de check-in foi agradável e o Sr. Shani foi um dos principais responsáveis por isso. Recomendarei aos futuros hóspedes que o evitem caso vejam outros funcionários na recepção.
3. Os quartos do andar J eram ótimos. Limpos, de tamanho decente, repletos de comodidades e bebidas de cortesia, inclusive as da geladeira. O quarto em si era adorável, em comparação com o que aconteceu no lobby.
4. Café da manhã - Apesar de termos ficado com os horários de café da manhã ridiculamente cedo, a variedade era excelente. Grande variedade de comidas e, se você conseguir uma mesa perto da janela, terá uma bela vista da cidade.
Viajando com 2 adolescentes. Este não é um lugar adequado para eles. Faça o check-in às 15h. Você pode despachar sua bagagem mais cedo. Mas, durante esse tempo de espera, você só pode ir às compras em outlets. Infelizmente, não para adolescentes!
A equipe é boa, mas bastante fixa. Por exemplo, chegamos às 10h30 e um adolescente pediu para usar a academia. Eles disseram que não. É o aniversário dele, ninguém está feliz com isso. No início da noite, descobri que você precisa pagar 2.000 ienes para cada uso da academia e da fonte termal. Acho isso bobo. Você está nos cobrando de qualquer maneira, por que não nos deixa usar e pagar?
Chalé: é fofo e aconchegante, mas extremamente antigox3. Acho que você pode descrever um chalé com vista. Limpo, mas com um pouco de sinfonia natural do lado de fora.
Jantar em bufê: seleção se a comida estava ok. Ocidental, chinesa e japonesa. Mas certamente toda a área é um pouco cara. 9.000 ienes mais 18% de taxas. Se você não tiver escolha, isso é aceitável. Ou você pode escolher comer cedo na área de outlet.
Fonte termal: externa e interna. Ambiente muito agradável, mas você paga 2000 por uso.
No geral, esta área é bem cara. Mas se você está aqui para relaxar, isso deve ser legal, mas com adolescentes eu diria que eles preferem viver em Tóquio como um hotel barato, não isso. Eles não apreciam isso nem um pouco.
Eu ainda aprecio o serviço e a experiência.
Room was extremely worth it's pricing with the cleanliness and you could feel the exquisiteness of the hotel from entering through the main doors all the way to your room.
Walking distance to multiple interesting areas such as Zenkoji Temple and very pretty eateries around the area.
1 extremely disturbing thing was whereby 1 of the huge mirrors by the make up table was right infront of our beds which made my family and I have a paranoid night stay. Other wise everything was top tier!
Eu tive UMA experiência muito má desta vez, quando me inscrevo, parece que alguém já tomou a minha sala ... e depois de Mais de 45 minutos, eles finalmente me deram um quarto, MAS um quarto de fumo (Pedi não fumar) e parece que eles deram a minha sala a outra pessoa ... Até agora eles não me disseram porque não encontraram a minha reserva ....
This was a last minute selection on the train from Tokyo, but the right one. It's a short 5 minute walk from the Nagano station and has spacious rooms. The staff is friendly and helpful, but best of all, on arrival you are given a welcome drink and dessert of your choice. The entire place seems to be obsessed with desserts, to my liking. They also provides free ice cream and upon check out, bags of candy and cookies. Maybe it's a Christmas promotion, but a welcome surprise. The breakfast is a bit expensive, but has a nice selection of food choices, including salmon, more desserts, and various Japanese food. I only stayed one night, but I believe they have an onsen and other amenities. Well worth it. I stayed in other hotels in Nagano, and this one was superior.
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LLanxin001I highly recommend this onsen hotel, ranked among the top 30 in all of Japan, to anyone visiting Matsumoto! The room views, hot springs, food, and service are all impeccable. Having stayed at many Japanese onsen hotels, this one truly offers excellent value for money.
Service: The hotel is a 20-minute drive from JR Station and provides a shuttle service. When you arrive at Matsumoto Station, you can leave your luggage at the ACE Hotel, part of the same group, freeing you up to explore. ACE then delivers your luggage to Shoho by 4 PM, which is a very thoughtful arrangement. The front desk service is warm and friendly. A gentleman named Ito helped us book a restaurant in Ise for the next day, making several calls until he finally secured a reservation, for which we are very grateful 🙏.
Ambiance: The 56-square-meter mountain-view room is spacious and comfortable, with views of a small town nestled beneath snow-capped mountains right outside the window. The sunrise and sunset are absolutely beautiful. The large public baths on both sides offer unique scenic experiences and are both worth trying, especially the snow mountain view bath, which provides expansive vistas.
Facilities: The room is very well-maintained and fully equipped. The hotel also has a souvenir shop, and complimentary drinks are available in the afternoon.
Dining: The half-board plan includes a multi-course kaiseki dinner and a buffet breakfast. The variety is extensive, the food is delicious, and it's well worth the price. If you opt not to include meals, there's a ramen restaurant in the hotel, catering to various budgets.
GGuest UserThis is our first time to ski Japan. This hotel was located perfectly with great access to some super beginning facilities. Good enough about skiing, the hotel is perfect and the staff is amazing. The food and amenities are excellent. We had a private hot spring every evening really added to the enjoyment. My wife and I and eight year-old daughter had a great time you so much for the great experience and all the hospitality Perfect Stay. 100%!!!
GGuest UserThe hotel is a ten-minute walk from Nagano Station. The room is small but well-equipped and very clean. There are also FamilyMart, Lawson, and drugstores nearby. The hotel's own cleansing oil is excellent… I highly recommend Misoya ramen, a ramen shop right in front of Nagano Station. The flavor is fantastic! The thick bean sprouts and spicy miso are delicious and not too salty.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
YYangmiemieaichilingshiMy stay at Hotel Indigo Karuizawa was incredibly comfortable and relaxing. It offered a completely different vibe compared to hotels in central Tokyo. The moment I arrived, I felt like I was on vacation. The design is unique and tasteful, not at all ostentatious, blending beautifully with Karuizawa's natural surroundings. The room was more spacious than I expected, and the balcony offered a great view; waking up and opening the curtains in the morning really brightened my mood. The bedding was very comfortable, and it was quiet at night, leading to excellent sleep quality. The onsen (hot spring) and public areas were also a big plus; after exploring Old Karuizawa, a soak there completely unwound me. The staff provided natural and unobtrusive service, yet they were always there to help when needed. Overall, it's a perfect place to slow down and enjoy the pace of Karuizawa for a night or two. If I come back, this hotel will definitely be my first choice again.
BBushuideyueliangI stayed here for three nights. It's a bit of a walk from the train station, but still an acceptable distance. The breakfast selection wasn't huge, but everything tasted good. The front desk staff were very friendly. It's also a short walk to Matsumoto Castle.
GGuest UserI stayed at this hotel with my wife and two children during a two-night trip to Karuizawa in early February. The hotel is around 100 years old and its claim to fame is that John Lennon has stayed there. The piano that he played on is still in the bar.
Location: The hotel is near Old Ginza Street and around a 15-minutes drive from Karuizawa station. It was not difficult to find, but you must navigate a narrow approach to the hotel which is icy at this time of the year, so you must drive carefully.
Cleaniness: The staff told me that the hotel was only recently and everything was very clean and in good condition.
Service: The receptionist that conducted the check-in was probably the Japanese that spoke the best English that I had encountered on this trip. He spent a lot of time explaining the hotel to our family. The porter was also very helpful and polite. When we asked for extra toothbrushes and slippers for the children, housekeeping was very prompt in delivering them and even brought some children's robes for my sons.
Facilities: The hotel did not have many facilities. There is a small shop, a bar and a french restaurant but not much else. Some rooms had private hot springs in them and they gave us the opportunity to upgrade. Our room, had a small balcony even though we were on the ground floor. It looked onto a wooded area so there was not much to see, especially at night. However, when it snowed the next morning, my kids loved going out and playing in the snow. I was particularly impressed by the breakfast. It was a simple American breakfast very well presented. It was very pleasurable to look out into the inner courtyard with it was snowing.
Overall: I like this hotel as it has a lot of character. It is architecturally attractive and has kept a lot of its charm despite renovation. The staff are very professional and polite. I would stay in this hotel again.
OO.K. MACI’ve stayed at many ryokans throughout my travels—often making up half of each trip—but this one felt a bit different.
It seemed to be run by just one person, who I assume is the owner. Everything was self-service, which might be understandable considering it was the most affordable option among the ryokans in the area.
Most amenities required an extra fee, such as towels. Payment was made by dropping coins into a basket and making your own change, which wasn’t very convenient—especially since I didn’t carry much cash.
One thing I appreciated was the luggage delivery service. I was able to leave my bag at the lobby before check-out and have it sent to Toyama Station (for about 4,000 JPY, cash only).
What stood out was the creativity in the shared spaces. There were several common rooms designed for relaxing and spending time—perfect if you’re traveling with friends. You could play ping pong, read books, watch TV, or use the canteen, which had a microwave and dishes available.
They even had coin-operated massage chairs and a small fitness room.
However, I must mention two important downsides:
1. Limited nearby dining options – Many restaurants shown as open on Google Maps were actually closed. The only one that was open had extremely slow service—I waited nearly an hour for dinner.
2. Insects—large ones – Unfortunately, I encountered big insects in my room, which made it hard to sleep. (He even provided insect-catch tape for me while introduce the room) I stayed awake most of the night, worrying it might come back—especially stressful since I had to get up early the next morning to catch a bus to Ogizawa.
Minds you, stairs only, need to carry your luggage down by yourself.
Overall, while it offers good value for the area and has unique communal features, this ryokan may not suit travelers who prefer full service, cashless payment, or guaranteed comfort.
GGuest UserGreat Stay at Hotel Courtland, Matsumoto!
Just wanted to drop a quick review for Hotel Courtland in Matsumoto—what a pleasant find!
The location is absolutely fantastic. Seriously, it's about a 5-minute, worry-free walk from the station. This was a huge plus, especially since we had luggage; no need to struggle or look for a taxi. Adding to the value, the price at the time of booking was very cheap, making this a fantastic deal!
As for the hotel itself, I have to say, it's exceptionally clean. Like, super clean. It made our stay feel very comfortable and relaxing.
What really stood out was the amazing hospitality. We arrived after a 4-hour ride from Tokyo and were pretty frozen from the winter shock. The staff kindly offered us a free early check-in, which was incredibly thoughtful and exactly what we needed to warm up and refresh. It really saved the day!
We didn't get a chance to try the breakfast this time, but based on everything else, I imagine it's great too.
Highly recommend this hotel if you're ever in Matsumoto!
FFussy New YorkerI had a large tatami room with side sitting area and sink as well as an ante-room. I had three delicious Japanese meals at the ryokan that were served with polite elegance. The two in-house onsen baths were a joy to use after a day of skiing. The staff was knowledgeable about how to get around by the buses and suggested the best restaurants for days that I did not eat at the ryokan. Senshinkan Matsuya was situated in the center of.Shibu Onsen town next to three of the public onsen. I could not ask for a better stay!
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