I was very pleased with my stay. The hotel is very clean, which made all the difference in comfort. The breakfast is varied and tasty, with good options to start the day off right. The staff was excellent, always helpful and polite. The location is another positive point, as it provides easy access to several attractions and services. Considering all this, I found the cost-benefit to be very good. I would definitely stay here again!
Fui em 26/11/2025, sozinho a trabalho, e tive uma excelente experiência, com muita simpatia e receptividade pelo pessoal da recepção, tive oportunidade de estar em contato com as camareiras e são simpáticas igualmente. A prestação das informações sobre a cidade foram um diferencial para mim que nada conhecia e precisava de orientação.
Recomendo.
Great location, very good rooms, but unfortunately, terrible service.
There were huge lines for both check-in and check-out, and the staff seemed completely clueless. A 2 PM check-in time is already quite inconvenient, and we still had the experience of joining the massive reception queue, only to be told, when it was finally our turn at 1:58 PM, that we couldn't check in yet because the official time was 2 PM, and we'd have to wait at the back of the line. In the end, we only managed to get into our room closer to 3 PM, which was extremely inconvenient for us as we were staying for a wedding at 4 PM.
For check-out, the treatment was quite different, apart from the line still being enormous. We weren't given even a minute's grace period to check out.
A truly disappointing experience for a luxury hotel; we will definitely be looking for a different hotel on our next visit to the city.
The breakfast is suffering, too small for the hotel size, and they could have already resolved this, given the hotel age. In addition, only two staff members did not realize the full service of table cleaning, replacement of tools and the items offered in the buffet. We understand that the hotel price is economic, but it is not for that reason an advance authorisation for this type of disorganization.Suggestion: reduce buffet options, but ensure that no shortage of minimum, such as hot coffee and salt bread.
It's a nice hotel because the team is amazing and very well trained . Problem is transportation if you have no car or driver , Ubers don't come easy and the shopping mall don't have Taxis .
So, be aware about the transportation.
Everything went very well. Cleaning is good. Only observation, they offer a coffee machine in the apar**ent, the machine is from the TRES brand and the capsules offered were Nespresso... You can't use it.
Good value for money. Very thin walls, though. The child on the other side could be heard screaming all the time. The room had the charm of a youth hostel dormitory. Breakfast was average but OK. I would have expected a bit more from a Hilton Garden Inn.
The reception attendant was not pleasant, I had made the wrong booking, and I told her I was going to contact you to resolve it. But she was not careful with my problem just checked in and gave me the key while I was on the phone with you. She was not empathic even a little! So much that the person there said: let's cancel your reservation and do it again to get it right. She did the checkin, she did the checkin, she did the checkin, she did the checkin, she did the checkin, she said she was talking to you! She did and she deployed me with a great deficit of education!
I was very angry with the reservation I made wrong!
Very Good
105 avaliações
8.4/10
Preço a partir de
MYR 330
por noite
Verificar disponibilidade
Veja todos os hotéis com Parking em Minas Gerais
Explore avaliações de hóspedes de hotéis em Minas Gerais
Ver tudo
8.5/10
Very Good
GGuest UserI paid extra for a queen bed, instead got two single beds tied to each other. Window does not seal perfectly, so there's some small street noise coming in. There was a crack in the wall paint near the window, and the ceiling of the shower had some black mould spots showing that ventilation in the bathroom is insufficient. On the rooftop, the glass panes around the tiny pool had lots of water stains. On the bright side: the church view from the window was great, the breakfast was plenty and decent, the HVAC worked well, the location is great to visit the handcrafts fair on Sunday, and the price was okay-ish.
LLINGThe location is very close to the airport. There is a free shuttle bus to the airport. Just talk to the front desk of the hotel in advance. A little distance from the city center. The restaurant in the hotel is good. The price is not high. The taste is good.
GGuest UserSmall but very comfortable room, didn't use the pool or sauna, but they looked very good, the shower was easy to adjust and very good too. The only thing that left something to be desired was the damaged toilet.
MMartinsJéssicaThe service that served the service to us was very careful and efficient. The rooms are good, but the reception and breakfast service leaves much to desire. The reception staff will not respond to the request.
GGuest UserHotel was fine but not amazing given the price point. It was the weird interaction at checkout that makes me concerned to recommend to anyone. I wanted to take a photo of the lobby and I was told that I was not allowed to. I have never ever experienced this at any of the hundreds of hotel I’ve stayed at nor did the Fasano Boa Vista or Fasano Punta del Este have similar policies.
GGuest UserMax Savassi is a great place to stay and I would really recommend it for anyone looking to stay in a popular neighborhood in Beaga. To me, the breakfast is the best part of the hotel. The rooms are nice as well, although there are few minor details here and there that I think could be improved to make the room that I had feel more luxurious / premium.
GGuest UserI have been in this hotel several times and this time I haven't enjoyed the experience, because it has a lot of rotation, and quality is falling. The dressers were sweating, the towels were not soft, the bed had already lost the stick, and both the toilet and the bathroom were half-intoxicated, and there was no air conditioning control in the room. Despite this, the team is very kind and efficient, and unfortunately, even with excellent location and good price, I don't think it justifies staying there again.
DDrumondI went there on Valentine's Day and found that the whole hotel is in order, especially on such anniversaries. Very cost-effective and worth it! The rich and varied breakfast makes the daily price more valuable. The room is also very nice. I just missed a heated swimming pool because the pool area is cool, but it is impossible to get in, it's too cold! For BH hotels, heating will be a big difference.
GGuest UserI was on business trip to Belo Horizonte and my customer recommended this Hotel Mercure Belo Horizonte Vila da Serra. The hotel room is nice and comfortable. The staff are all friendly. The breakfast is reasonably good. Would strongly recommend business travellers to consider this hotel if destination is not very far away from this hotel.
Para reservar um hotel na Trip.com, basta inserir seu destino, as datas da viagem e o número de hóspedes no campo de pesquisa. Em seguida, navegue pelos hotéis disponíveis e selecione o de sua preferência. Siga as instruções para inserir as informações de pagamento e concluir a reserva.
Como encontrar hotéis baratos na Trip.com?
Há várias formas de descobrir hotéis acessíveis na Trip.com. Você pode restringir os resultados da pesquisa filtrando os hotéis conforme a faixa de preço da sua preferência ou classificar os resultados por preço para ver primeiro as opções mais em conta.
Onde posso encontrar as ofertas de hotéis da Trip.com?
O Trip.com oferece uma seleção diversificada de ofertas e promoções de hotéis diariamente, durante todo o ano. Você pode encontrar facilmente essas ofertas especiais em nossa página de ofertas. Além disso, se você for membro do nosso programa de fidelidade, poderá fazer login em sua conta e encontrar tarifas com descontos exclusivos nas páginas da lista de hotéis.
Como conseguir hotel gastando menos?
Às vezes, reservar hotéis no meio da semana é mais barato, mas também depende da estação do ano.
Quantos hotéis estão disponíveis na Trip.com?
Na Trip.com, você pode encontrar mais de 1,5 milhão de hotéis em mais de 230 países ou regiões. Ainda não decidiu qual hotel reservar? Navegue pelo nosso site e encontre sua acomodação ideal!
Posso cancelar ou alterar minhas reservas de hotel na Trip.com?
Depende da política do hotel e da data do cancelamento. Verifique a seção de políticas nas páginas dos hotéis listados. Para cancelar ou alterar suas reservas, faça login na sua conta Trip.com, clique em "Minhas reservas" e siga as instruções.
Como posso entrar em contato com o atendimento ao cliente Trip.com?
O atendimento ao cliente Trip.com funciona todos os dias. Acesse o atendimento ao cliente no site ou app Trip.com e envie sua solicitação. Você também pode entrar em contato por telefone ou chat, dependendo da sua localização.