Hotel próximo a Gueliz,Marrakech100% dos visitantes escolhem essa área
MMiever2026.01.02
During the following two days, our stay was overall fine.
The breakfast was quite good, with a wide variety of options and generally everything you would expect. However, because there were many guests, breakfast time felt a bit crowded and slightly chaotic.
Overall, it was an acceptable and decent stay, though there is still room for improvement in organization, especially during busy breakfast hours.
That was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
Hotel próximo a Gueliz,Marrakech100% dos visitantes escolhem essa área
GGuest User2025.04.06
Very good hotel for its price. The room had everything, breakfast buffet, the hotel cafe was open during Ramadan. Overall I liked it, I would stay there again
Our stay was very pleasant. Location was excellent with a lot to eat and do within walking distance. The staff were courteous and helpful and breakfast was varied and delicious. Would recommend and stay again.
Hotel próximo a Gueliz,Marrakech100% dos visitantes escolhem essa área
GGuest User2025.10.04
The Wi-Fi is poor, constantly dropping out, and there's no kettle or fridge in the room, which is certainly inconvenient in the heat. However, the location is good, the bed is comfortable, and the pool area is beautiful. I was lucky; there were almost no other guests, and the restaurant staff was very kind and provided hot water and dishes. There's no laundry! I'm not sure where this information came from, but there is a paid laundry literally 100 meters from the hotel.
The hotel's shower hot water is almost cold and cannot be adjusted. Communication with the front desk to check out early for a day is not agreed. The hotel is located in the university, and it takes a long time to walk around to a supermarket. Call a black car wherever you go. Breakfast is ok.
Hotel próximo a Gueliz,Marrakech100% dos visitantes escolhem essa área
GGuest User2024.12.27
Facilities: The hotel is very new and the overall facilities are very good, except for the shower door, which is not very waterproof and leaks outside after taking a shower.
Hygiene: Very good
Environment: Located in the new city area, there are many restaurants around and it is also convenient to go to the mall. It is a 15-minute drive from the old city and a 10-minute drive from the Majorelle Gardens
Service: The hotel staff is very enthusiastic, free parking is provided, and the security is also very responsible.
Красивый холл, радушные ребята на ресепшене, вкусные завтраки и расположение близ старого города. Пожалуй все плюсы. В номере нет фена, надо просить на ресепшене. Номер маленький, было прохладно( вторая половина января)
Кондиционер, долго не хотел держать температуру, но справился в итоге!) если на все это не обращать внимания, то все ок! Все таки важнее колорит Марракеша!)
Hotel próximo a Gueliz,Marrakech100% dos visitantes escolhem essa área
JJuliaS.2025.04.12
PROS: Nice location, close to the railway station. Easy to get to historical sites. There are plenty of shops and restaurants around. Rather clean rooms.
CONS: Way too noisy. No noise cancelling at all. You can perfectly hear your neighbours, reception, people walking down the street, cars beeping 24/7 etc. As if you were sleeping outside. Shower bath is quite small (around 0.75m x 0.75m), which was okay for me, but some would probably not fit in. High and hard pillows
The hotel is beautiful. The rooms are comfortable and the staff are exceptional in every way. professional and very helpful. We will book to.stay here again.
Very Good
56 avaliações
8.6/10
Preço a partir de
€ 92
por noite
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8.8/10
Very Good
GGuest UserThat was my garden view I booked, is that even a garden??. Didn’t have any slippers in my room & to have a robe it is a 1,000 MAD deposit? in all my travelling that is on unheard off to me. Should have stated that on there amenities. I’ve stayed at multiple 5 start hotels this was unheard of to me. Also if you want to bring in a McDonald’s forget about it the security will stop you from bringing it into the hotel. Not only me but other guest too was stopped. Should have these rules stated while booking to save us the embarrassment.
Other than that the stay there was amazing, breakfast amazing but was let down by the issues mentioned.
MMötley NüFCFirst off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth.
I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles.
However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified.
1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day.
The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue.
All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.
NNatasha Audina SI love the ambience, the decor and above all, the service that this riad has given from the moment we arrived until we checked out. The staff member that greeted us was very helpful and informative, and there were two night shift members who were incredibly helpful arranging our early breakfast (because we had to leave super early) and accompanied us to show the safest way to the square at the crack of the dawn. Even when we got lost on our way to the riad, the staff member also picked us up and helped us with our belongings. I would definitely recommend this riad to friends or family who want to make a trip to Morocco, especially Marrakech!
GGuest UserIt is located right next to the sea and Madina. The restaurant offers a nice view and serves very nice food. The hotel is family-owned and the owners make great efforts to ensure guests have a pleasant stay. The only downside is that the air conditioning is very noisy and the auto stop-start feature wakes you up all night. Additionally, the bathroom needs updating, and guests have to carry their bags to the first floor reception.
BBellinisThe check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room.
The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.
Mmskmr95624The interior is just as beautiful and colorful as pictured. I really appreciated the mineral water and the powerful hairdryer in the room. Breakfast was also incredibly delicious.
However, the area around the riad isn't the safest, and there are scammers lingering around offering directions. If you're a woman traveling alone, I'd advise being cautious when moving around. It's also quite a distance to various tourist attractions.
I also had a massage, which was excellent. Every staff member was very attentive and helpful.
GGuest UserPlace is nice and clean, staff was also very helpful.
However, do note that the address is not the actual address of the riad. I am travelling alone, and only booked this riad because it was right beside where my friends are staying. I only found out when I arrive that it is a 4-5mins walk from the actual address stated on trip.com. Which was very misleading and they should update the correct address. Kudos to the staff who was very nice to walk me out many times, as I prefer to have someone walk me in the early mornings, and at night. Provided water, and also very helpful and friendly.
Another issue I had was that I arranged an airport transport to pick me from the airport, and was told the driver will be carrying the hotel sign with my name. I could not find the driver and panicked, again because I was travelling alone. I had to call the riad to realise that the driver was not carrying the correct sign, but another name similar to Riad Dar Massai, and did not have my name on it. Which was honestly impossible for me to recognise which is my driver. The sign should be made clear to guest first time in Marrakesh to just show ”RIAD DAR MASSAI + name of guest”.
Finally, the aircon was great, but blankets were really thin. I know they provided extra blankets but I did not use it. So I am very cold at night.
Apart from the few drawbacks, it is overall a beautifully designed Riad, I actually really loved the interior architecture, and the rooms are clean and spacious, showers are hot and nice.
GGuest UserStayed at Riad Mama for 5 days and 4 nights, and it was an unforgettable experience.
The riad itself is beautiful and tastefully decorated, but what truly made the stay exceptional were the people and their outstanding service. Dunya went above and beyond, helping me with my large luggage to the lobby and keeping my room spotless at all times. Farid prepared Moroccan tea for me on my first night on the rooftop and generously shared great restaurant recommendations. Nour, the director, and her sister greeted me with warm smiles every time they saw me and provided truly fantastic service.
They offered warm, genuine hospitality and consistently went the extra mile to make sure I was comfortable and well taken care of. I genuinely felt like a welcomed guest rather than a tourist. When I unfortunately had food poisoning on my second day and didn’t leave my room at all, they noticed and checked on me to make sure I was okay. That level of care meant so much to me. Lastly, the riad itself is literally just 2–4 minutes away from Jemaa el-Fnaa and the Medina, which made getting around incredibly easy. I would definitely come back again without hesitation. Thank you Riad Mama! I can’t recommend Riad Mama enough this is hospitality at its finest. The rooftop view facing Koutoubia mosque.
GGuest UserVery dissatisfied with the hotel's service. After I checked out, I found that my important medicine was forgotten in the hotel room. I called the hotel to help express it to Rabat. The hotel said no. I could contact my own contacts to get it. How can I operate as an exotic tourist? I am staying in a hotel just hoping to get help from a hotel in a foreign country.
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