Confira avaliações genuínas e informações úteis de viajantes reais que ajudarão a encontrar a estadia perfeita para você
Publicado em9 jun. 2025
Usuário convidado
We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com.
After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me.
After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com.
Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking!
Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE!
I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!
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Preço por noite a partir de:R$ 1.540
Publicado em3 jun. 2026
Guest UserIt was a very good hotel during my stay in Jordan.
Security was also very kind to me 々 Japanese.
It was delicious about breakfast and it was close to the center so I could sightsee on foot.
We were moving by car rental, but it was good to be able to park well.
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Preço por noite a partir de:R$ 292
Publicado em30 abr. 2025
Usuário convidado
كل شيء على مايرام ولكن واجهة مشكلة بعدم توفير المتطلبات مثلا تواصلت الصباح مع موظف الاستقبال وطلبت تنظيف الغرفة وتبديل الحذاء (تم التنظيف لكن لم يتم توفير الحذاء)
في المساء طلبت توفير الحذاء واجاب الموظف ((حالا)) ولم يتم توفير طلبي
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Preço por noite a partir de:R$ 1.330
Publicado em30 mar. 2025
Kbityg
Temos UMA estadia maravilhosa no Hotel Alena, em Aqaba.A partir do momento em que chegámos, o pessoal era incrivelmente amável e útil. Eles nos permitiram verificar cedo e até nos upgradaram para um quarto mais espaçoso, que era uma bela surpresa!
A localização do hotel é perfeita, tudo está a pé, incluindo restaurantes, lojas e principais atrações da cidade.A limpeza, conforto e serviço excepcional tornaram a nossa estadia realmente agradável. Recomendamos este hotel e definitivamente ficará aqui novamente na nossa próxima visita a Aqaba!
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Preço por noite a partir de:R$ 505
Publicado em5 set. 2025
World Solo Traveler
Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in
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Preço por noite a partir de:R$ 354
Publicado em22 abr. 2026
Usuário convidado
جميل
وموقعه ممتاز
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Preço por noite a partir de:R$ 521
Publicado em30 jul. 2025
Jehad Hamad
Location is good, need a little attention from management for house keeping full cleaning services, relayed notice to management for future attention.
Over all good hotel .
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Preço por noite a partir de:R$ 243