Hotéis em Aqaba com Wifi

We had a very bad experience during check in. Despite explaining that we were very tired & hungry (as it's already almost 8 in the evening), and we just need to check in immediately & have dinner; the staff at the reception denied our confirmed & paid reservation at trip.com. The staff knew that we were very tired, and we even offered to guarantee reservation with our credit card (just so we get the room & can have dinner); but he insisted to keep us waiting until he can get the response from trip.com. After waiting for so long, he said that still no responses from trip.com and he just asked us to wait forever. I got really upset after a long argument with him; and i have to strongly argue with him to give us room & we paid with our credit card for a new reservation. WE NEED A ROOM! I showed him the amount I paid for the Seaview Room charged in USD. (I just realised the next day that he charged me the wrong amount instead of calculating it to USD amount with the correct convertion). So i was charged a wrong amount as I was too tired to check how much he charged me. After a long argument & waiting, he finally gave me the room key; and said sorry for the waiting. They said that they will upgrade the room as an apologies. Just when we were in the room, I found out that they DID NOT upgrade the room. That's exactly the room I booked at trip.com; just I had to pay again with my credit card with a much higher rate! I was to tired to argue with the staff, so I no longer care after calling them saying they didn't upgrade us! This staff didn't even try to change the room; after we said this is not an upgrade. We PAID for this room category at trip.com. Nobody apologies for these so many mistakes from the staffs or management. When we checked out, the manager asked me how was our stay? He was not even aware that WE HAD ISSUES that they denied our paid & confirmed booking! Trip.com finally settled this issue with the hotel, and the hotel returned our overpaid credit card charged. Trip.com apologies a few times, they made many efforts to call us a few times. But the hotel & the management acting as if nothing happened! Is this really how a 5 stars hotel service? Luxury what? They treated us like a homeless person begging for room! So UNACCEPTABLE! I have never experienced staying in a 5 stars hotel with such a BAD service like this! This is the worst in our history of travel! This place must keep their act together! Learn hospitality BETTER! Overall, we were very disappointed, & this place is far from Luxury Collection, it's a CHEAP collection!

房間非常不錯哦，陽台也很大。視野開闊，周邊配套設施也很好，離酒店不遠就有一家中餐館，非常奈斯，下次還會再住這裏！

It is a brand-new hotel and is located in the central area of Aqaba with many shops around. The staff there are very helpful in providing tourist and transport information and show respect when receiving various feedback from guests.

Our stay in this hotel was very good. The staff of this hotel was very helpful and very nice with us. The breakfast is a buffet with traditionnal jordan food and it was good.

Temos UMA estadia maravilhosa no Hotel Alena, em Aqaba.A partir do momento em que chegámos, o pessoal era incrivelmente amável e útil. Eles nos permitiram verificar cedo e até nos upgradaram para um quarto mais espaçoso, que era uma bela surpresa! A localização do hotel é perfeita, tudo está a pé, incluindo restaurantes, lojas e principais atrações da cidade.A limpeza, conforto e serviço excepcional tornaram a nossa estadia realmente agradável. Recomendamos este hotel e definitivamente ficará aqui novamente na nossa próxima visita a Aqaba!

No-nonsense, no-frills, a practical hotel. Good location, was given a room with the window to the walled rooftop so that was not so great, but clean and comfy enough and helpful reception.

Everything was good and ok except that when I arrived to the hotel around 10:00 pm no body was there I had to go next door to the pharmacy to ask if the reception was open or if I had to call someone to check in , the pharmacy employee had to go inside the hotels office to find someone after 15 minutes someone came in

The hotel is within walking distance of the beach. There's a large parking lot nearby, and a currency exchange and many shops on the ground floor. The bed was clean, although there were some small stains. The walls near the room entrance were dirty. Breakfast wasn't very diverse, but it was on the top floor with a beautiful sea view. We stayed for two nights; housekeeping was offered daily, but we declined, only taking the water. There's a mosque nearby, so you'll hear the morning calls – something to keep in mind if you're a light sleeper. We accidentally broke a mug and reported it to reception, but they didn't charge us a fine.

good people good stay! i would just say a bit more attention to detail is needed in terms of the rooms, also a bit hot in the hotel corridors reception areas otherwise all was well!

Location is good, need a little attention from management for house keeping full cleaning services, relayed notice to management for future attention. Over all good hotel .