Encontre hotéis 4-Star em Assuã

"The hotel is conveniently located near the train station, within walking distance. I didn't use the hotel breakfast, so I can't comment on that. However, I had an unpleasant experience during my stay. The hotel policy might be to provide only one small bottle of water per day. On my first day, I used my own large bottle of water. On the second day, I returned from Abu Simbel very thirsty. The small bottle of water provided on the first night wasn't enough. So, I went to the front desk to ask for another bottle of water. The front desk staff initially told me to buy one myself. I then explained that I had booked for two nights, so I asked if I could get the water for the second night since there was only one bottle in the room today. The front desk checked their records and said it had already been placed in the room. I told them I couldn't find it and only had yesterday's bottle. They said they would send someone up with it later, but no one ever brought it, even after waiting all night. When I checked out at around 5 AM the next morning, I opened the mini-fridge and found a small bottle of water. I apologized to them at checkout, saying I had found the water. But the reality is that everyone I met throughout my trip along the Nile in Egypt was very kind, and this small bottle of water left me a bit disappointed. I hope the hotel can improve its service; guests are more important than a small bottle of water. Perhaps this is characteristic of Aswan. If you book this hotel, make sure to bring enough bottled water, especially if there are many people."

"Okay, so the Basma Executive Club was really lovely. The service was genuinely great – everyone was so helpful and friendly, which made a big difference. The facilities were also top-notch. I especially enjoyed relaxing by the pool with its amazing view of the Nile, and the executive lounge was a nice perk. My room was comfortable and had a fantastic view too. Overall, it was a really pleasant and enjoyable stay in Aswan."

"The hotel is not as good as expected. There’s no Nile view from our room, located at 2nd floor nor from the restaurant, so we didn’t see Nile from the hotel at all. The service didn’t make us feel welcomed. The receptionist didn’t say hello or welcome, and looked impatient. When we asked if the hotel has first aid kit, as my husband was scratched by a cat and needed sanitary treatment, the receptionist just directly said “No”, although he promised to check and came back to us, he didn’t… The room is good but the bathroom is quite old and the AC heat function didn’t work - it’s just around 8 degree during night in Aswan."

"Pros The hotel facilities were absolutely beautiful with an amazing view. Traditional Nubian style house. Every corner makes you want to capture the space. We had a rocky start but the hotel staff tried to redeem themselves. We lost an apple watch which the hotel helped us get back ASAP before we reached Luxor. We are grateful for this. Cons Awful communication and hospitality. We were the only guests in the entire resort because of low season but still received shitty service. The hotel is in a secluded place making it difficult to reach.It’s on top of a mountain on a dusty rocky road. The hotel offers a tuktuk. We did our research prior and contacted the hotel to arrange getting to the hotel from the village and check in since we knew we’d land in the AMs. We were ignored. We arrived at the village meeting point at 1:45 but only ended up getting to our rooms around 3:50am because reaching the hotel via call and WhatsApp was so difficult. The staff had no sense of urgency. We were frustrated and anxious in this wellness resort. Our taxi driver refused to take us up the mountain and the tuktuk refused to take us because of our many bags (which is understandable). I’m very disappointed in the service and I know the staff has lots of potential to improve on their service delivery. The hotel needs to be more cognisant of their customer service and guests hospitality. Staying here was stressful. Recommended if you want aesthetic vibes,a beautiful picturesque hotel with good breakfast. Don’t recommend if you prioritise great guest services, comfortability and peace."

"A little hard to access by car, but located just a few steps away from the market, as it’s on the edge of the Nubian village. Service overall was ok, with them offering to prepare breakfast boxes for us, as we were heading to Abu Simbel early morning, though dinner service was very slow and staff weren’t as attentive."

"Benben is a beautiful place and the service is top notch. Why the 3 stars? Our room jacuzzi was way too hot to enter. On the first day they send someone over who added cold water so we could enjoy it. Then on the second day as we are coming back from our day trip and want to relax, we find out our jacuzzi is again way too hot. It’s not fun to wait for them to fix this issue when we want to go in right now and not in an hour or so. Also as a 5 stars hotel, the hot water kept running out in our shower after 15 minutes which is quite crazy. It shouldn’t be like this. Or else we loved everything. The food is really good, and as I said the staff/service is amazing."