Melhores hotéis com spa em Jacarta

The hotel was great, with nice, well-maintained rooms. Staff were all helpful too. However, I visited during a period when other events were taking place. It seemed that certain stakeholders were given priority access to the lifts, which resulted in guests being asked to wait for other elevators instead. This could be better managed with more manpower, something I realized where there was only 1 staff working at night at the lobby and unable to get help as quick as other comparable hotels.

During my stay at Shangri-La Jakarta I faced several issues that, unfortunately, overshadowed the overall experience. I arrived early for check-in, around 13:20, while the official check-in time is 14:00. The front desk staff spent quite some time processing my registration, checked the availability, and told me that my room was ready, but that the key card could only be issued after 14:00. I was asked to wait and was assured that either someone would come to me, or I could return to the desk at that time. I waited until 14:00, but no one approached me. At around 14:05 I went back to the reception. The staff member who had originally checked me in was already busy with another guest, and a different employee started assisting me. He began the whole check-in process from scratch, which felt strange, and it quickly became clear that the room that had initially been mentioned was no longer available and that a new room was being assigned. After I expressed my dissatisfaction, the staff offered an “upgrade” from a Deluxe Room to a Horizon Club Room as a way of compensation. In practice, however, the new room was on a lower floor and did not differ in any noticeable way from the Deluxe category in terms of layout, view or amenities. The benefits of the Horizon Club were not explained to me, so I did not actually use any additional services. As a result, the so-called upgrade felt more like a formality than a real improvement. The condition of the room itself was generally good. The air conditioning was quiet, there were no unpleasant smells from the bathroom, and the room looked clean and well maintained. A serious concern for me was the drinking water provided in the room. Large glass bottles were supplied regularly, but the water in them had a strong smell of chlorine and was simply not suitable for drinking. After the hotel contacted me asking if I had any comments, I mentioned this issue. Only then did they start bringing smaller bottles of water that no longer had this smell. This creates the impression that guests are initially given water of questionable quality and that the problem is addressed only when someone complains. Another recurring issue was the smell of cigarette smoke. My room was non-smoking, and the floor was non-smoking as well, yet from time to time the smell of tobacco appeared in the room, most likely coming through the ventilation. After I reported this, an air freshener was placed in the corridor, but it was removed the next day, and the smell returned. It gives the impression that someone is smoking in areas where it is not allowed, and guests are affected by it. Breakfast was also disappointing. The restaurant where breakfast is served is organized in a very inconvenient way: you are first shown to your table, but the buffet stations are arranged rather chaotically, so after walking around to get food it is easy to lose track of where your table is. Navigation is not intuitive, and the overall atmosphere is not very comfortable. The food itself did not seem particularly tasty and appeared to be more focused on Asian preferences than on a broader, international audience. I also visited the lobby restaurant. I tried several dishes there, including a bolognese pasta that was frankly not very good. For comparison, in the nearby shopping mall you can find places that serve the same dish in a much better way and at a lower price. If you look only at the condition of the rooms, the hotel appears to be of a good standard. However, the level of service, the breakfast experience and the overall value for money, in my opinion, do not match the status that the hotel aims to project. The price of the stay feels high compared to other similar hotels in Jakarta, where both service and food quality can be better while the rates are lower.

O meu estadia no JW Marriott Hotel Jakarta foi excepcional, com uma combinação perfeita de luxo com hospitalidade, localizado no coração do distrito de negócios de Mega Kuningan, o hotel oferece uma fuga sofisticada do buraco da cidade. As quartos são incrivelmente espaçosas e bem acolhidas, mas o real evidência é o jantar de classe mundial, especificamente o pequeno-almoço no Restaurante Sailendra, que é facilmente um dos melhores da cidade. Todos OS funcionários que conheci foram Quentes, profissionais e foram acima e para além para garantir UMA estadia confortável.Se você está lá para negócios ou lazer, o serviço e a localização ideal fazem dele UMA escolha de topo no Jakarta.

Aircond cold enough at all area. Very nice hotel to stay. Only location in city traffic jam. Good price for this standard.

An old-school upscale business hotel. Very good service with friendly and helpful staff. Spacious room with adequate amenities. With international electric sockets that was very convenient for international tourists. A Family Mart and a KFC are just round the corner, Without 10 minutes walk to find many eateries. Not around with shopping centres. The swimming pool and full-gear gym were excellent! I'd in particular mention Tria of the lobby lounge. I went to the lounge also every evening throughout my stay, Tria was very friendly and consistently provided excellent service.

Only the breakfast spread is super. The rooms are old and dark, I was being locked out of my room because the door lock battery ran out, but I was asked to check out asap. I was there to run an event, agreed to check the event room at 9pm but nothing was prepared. Next day morning it is prepared but the coffee tea and the food spread was so limited, its not even 5 star standard. I will never go back there for events

Located somewhere in central jakarta so it’s easy enough to travel around. The room is large which is great and the staffs are also really nice and helpful. Unfortunately, there was a mosquito on my first night there and the water filter did not have water on our last day. Overall, really nice place to stay.

Our kid's had so much fun staying here. With a lot of fun activities for the kid's... their breakfast also good... and as the location inside ancol beach, easier to go round to get one or to things or simply just catch the sunrise...

I had a wonderful stay at this hotel. From the moment I arrived, the staff were incredibly friendly, professional, and always ready to help with anything I needed. The check-in process was smooth, and my room was spotless, spacious, and beautifully designed with a comfortable bed and modern amenities. I especially appreciated the attention to detail — from the quality toiletries to the complimentary bottled water and coffee. The breakfast buffet offered a great variety of both local and international dishes, all freshly prepared and delicious. The location is also excellent, close to major attractions and convenient for transportation. What stood out most was the hotel’s warm and welcoming atmosphere — it truly made me feel at home. I highly recommend this hotel to anyone looking for comfort, great service, and value for money. I’ll definitely stay here again on my next visit.

Friendly, smiling faces all around. Helpful staff. The yellow-sour fish dishes is delicious and also a wide range of food options. Location is just close to shopping mall and food arcade outside hotel