Encontre hotéis 4-Star em Jacarta

Stayed for a night only in exec room, coz my cousin had her wedding party in the Tribrata nearby this hotel...the hotel room was cozy and comfy...breakfast menu was excellent and my family loves it ...thanks Sutasoma Hotel!!!

We are extend another 3 nights due our first 3 nights was satisfied and wonderful. But there is some minor issues this time, we are request for a room no 26 at 15/16 floor so we could have a better pool view but FOA George lying about room no 26 below 20 floor are all twin bed none are king bed, I didn't expect a renowed hotel would lying to the guests just because don't want to bother to help. He is too naive for thinking we are first time staying at hotel, we then ask another staff and bingo get the king bed room at 18 floor and she confirm all room number 26 for all floor are king bed. But overall we are very enjoying our stay, just a pity there is some staff ruin hotel hard build reputation. F&B staffs is the best, we order room service and the foods really delicious and not pricey. Next time we would happy to stay here again,

We had a pleasant stay here. The room was huge, just the way we like it. The staff were very polite and welcoming. The amenities were excellent, including the gym, steam room, and indoor swimming pool. We spent New Year here at a good price, which made it even better. Breakfast offered a wide variety of food.

Located somewhere in central jakarta so it’s easy enough to travel around. The room is large which is great and the staffs are also really nice and helpful. Unfortunately, there was a mosquito on my first night there and the water filter did not have water on our last day. Overall, really nice place to stay.

A very good hotel in terms of service, space, amenities and location. It’s just need refurbishment, especially the bathroom. But the excellent service, affordable price, nice breakfast buffet compensate.

Located in a strategic place in Jakarta, the hotel facilities are really good, from dining, swimming pool etc, one thing the most important is the hotel is just next too the ciputra mall so its very convenient to shop or just to find something to eat there. The staffs are really helpful and polite, no problem at all with the check-in/out process. Only there's some minor things need to improve, in the morning we went to the swimming pool area 7am with my kids and there's already some people there smoking and vapes in the Bar area, don't know if that place is smoking area, i think the hotel need to setup a proper smoking/vapes area not in the swimming pool area because it is outdoor.

This is my second stay at Artotel Casa Kuningan, and no doubt the location of the hotel and hotel breakfast remains the main advantages of this hotel if you're looking for a place to explore Kemang/Kuningan/or even to Grand Indonesia less traffic jam from this hotel. However, during this booking, what fell short was the service that rendered us speechless. We arrive at the hotel early at 10:00a.m. as we took an early flight, well aware that the hotel check-in is only at 14:00p.m. Hence, we registered our names and confirm our booking and was told that the room will be ready by 14:00p.m. So we left our luggages and went to have lunch and shopping at the malls. We reached back at 15:00p.m. and saw a different atmosphere at the reception. There seemed to be a lot of people waiting for their rooms, so since I have already registered earlier at 10a.m., I kindly ask the receptionist if my room is already check. They say wait awhile, will check. And seeing the faces of the other guests waiting at the lobby, I felt something was definitely off. And I waited until 15:20p.m. with no updates given from the staff with regards to the status of my check in, they all seemed frantic at their computers. Finally at 15:30p.m., I got the keys to my room but with no explanation on why was there this delay, 1hr30mins after the supposed check in timing and moreover, 5 hours after I have registered my name for my check in process. To note, there was a wedding reception in the hotel on that day. This may have made the check in process much delayed, but not valid for guests to be treated this way as the wedding reception date should have been known well before and hotel management should have planned the manpower resources accordingly. Additionally, the comfort of my stay was much interrupted too, as this time I was put to a room at level 3. Loud noises from the night bar could be heard very clearly from our rooms and it continued to midnight. Not only music noise, we can hear ladies heels stomping from above and this loud stomping made it worse to our inability to have a comfortable rest at night. Something needs to be solved with regards to the noise pollution heard from level 3 rooms. I have a video that could here the loud stomping from our rooms, but could not upload here. In short, avoid level 3, and their service can be better to uphold the standard since they first opened. Hotel breakfast remains amazing with a nice pool and yakult/juices.

Good location, can walk to Plaza Indonesia and Grand Indonesia (but first day I walked a big detour to enter Grand Indonesia). Room is ok and clean, though not sure why there's a big pillar inside the room and I knocked it a few times. Bathroom is quite dark even with the lights. In the shower area, no rack to put your own toiletries. No tray to put the soup, I used the cup tray from outside. Hair dryer has no extra protective cover, I was scared that my hair would get stuck in so I had to hold the dryer some distance away from my hair. Breakfast is so so, the porridge is too sticky, I added water myself. I had to call two times to ask about my laundry.

Friendly, smiling faces all around. Helpful staff. The yellow-sour fish dishes is delicious and also a wide range of food options. Location is just close to shopping mall and food arcade outside hotel