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Hotel Review: Raffles Makkah Palace My recent stay at Raffles Makkah Palace was absolutely outstanding, offering a seamless blend of luxury, thoughtful touches, and exceptional service that made our experience unforgettable. From the moment we arrived, we were greeted warmly by the reception team and delighted with a complimentary upgrade upon check-in. The upgraded room was not only spacious with breathtaking views but also impeccably clean and beautifully maintained, reflecting the hotel’s high standards. A special thank you to the reception manager, whose professionalism and welcoming demeanor made the check-in process smooth and set a positive tone for our stay. Their attention to detail and commitment to ensuring our satisfaction were truly appreciated. One of the thoughtful touches that enhanced our experience was the provision of bath salts, allowing us to unwind and relax after completing Umrah. It was a small but meaningful gesture that added to the overall sense of care. The service throughout the hotel was exceptional. The housekeeping team was proactive, consistently checking in to ensure we had enough towels, toiletries, and other essentials, contributing significantly to our comfort. Breakfast was another highlight of our stay. The breakfast service team was attentive and welcoming, ensuring we were comfortable and well taken care of. They even provided a walk-around tour of the buffet spread, introducing us to the menu and explaining the dishes. The breakfast theme was thoughtfully curated, offering a wide range of delicious options to suit every palate. Desta and Sandhy stood out for their exceptional hospitality. They were incredibly helpful, attentive, and proactive in anticipating our needs, making us feel truly valued as guests. Hajar also deserves special recognition for her patience and creativity in resolving our requests with practical and thoughtful solutions. The in-room dining team, especially Farouk, provided excellent service. Farouk’s attentiveness and efficiency ensured that every meal was delivered promptly and with care, enhancing our overall experience. Raffles Makkah Palace sets the gold standard for luxury hospitality. With its outstanding service, thoughtful gestures, and exceptional team, it made our stay unforgettable. I highly recommend this hotel to anyone visiting Makkah and look forward to returning for another incredible stay.

Jumeirah Hotel was excellent in terms of facilities — everything is new, clean, and well-maintained. Credit where it’s due: the staff were genuinely outstanding, extremely attentive, and always eager to help. Service level is easily one of the best. Location-wise, it’s around a 4–6 minute walk to Al Haram, which is acceptable. However, let’s be real — compared to the Clock Tower hotels, they are noticeably closer and more convenient, especially during peak prayer times. Now, about the “Partial Haram View” — this needs honesty. We booked two Deluxe Rooms with Partial Haram View, but the view is technically there… if you really look for it 😅. The Haram is barely visible, and most of the view is dominated by unfinished construction. You’ll spend more time spotting the Haram than enjoying it. Bottom line: Excellent hotel, top-tier service, great facilities — but don’t book it expecting a meaningful Haram view. If proximity and view matter, Clock Tower hotels still win.

Hotel muito bom, o melhor hotel em Makkah, a apenas 5 minutos de Haram Sharif, o café da manhã é 10 em 10, os funcionários são 10 em 10, o check-in e o check-out são expressos, o acesso ao shopping é feito pelo elevador do hotel. Dentro da torre do relógio

Hotel is situated inside the clock tower, so it’s right in front of Masjid Al Haram. Sometimes the lift from the ground floor to the hotel reception takes a while as it gets packed.

Nossa estadia no Royal Clocktower Hotel era fantástica!A sala estava insensível, espaçosa e muito confortável.O pessoal estava quente, amigável e sempre pronto para ajudar.O pequeno-almoço era delicioso com muita variedade. Grande localização, atmosfera pacífica e excelente valor, recomenda-se!Muito curta distância para o Haram.

Fantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah. The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times. Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram. Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)

Amazing Hotel and service, and it location reached by shutle to haram mosque, i really recommend this hotel for anyone who look for economic budget hotel but still vrey well service and located at good spot.

The location is fantastic, just exactly what I needed especially in Ramadan. The masjid next door makes it so accessible and easy for travelers. What I really appreciate about this is The receptionist ( a lady which her name began with M - i think she’s Indonesian originally , I forgot her full name - sorry) She was very helpful and kind. The service guys are always nice. The staff at the entrance of the dinning were very friendly. The buffe was delicious and had variety. The only not very pleasant experience I had was with this 2 specific security guards at the front entrance on the 25th Feb around 8:00pm. They acted very rude and unhelpful ( I don’t know their names but they need to improve in their humanity and manners. Other than this, I has a very pleasant experience here mostly.

29 Aug - 31 Aug Relaxing Honestly for Families & Groups A true 5 ⭐️ Fast Check-in & out. Best Arabic Coffee (Gehwa) served at reception after Zuhur Fresh and variable breakfast Booked 2 Quadruple rooms 1311, 1111 Excellent Room service specially by Guy in day shift named “ Muhammad Mehdi” very professional and generous 😊 May Allah promote you with success, Ameen

Receptionists are very different attitudes and professionalism wise. Very nice helpful gentleman at the start, to a very nervous angry lady on check out. Same apply to food quality; 10/10 breakfast vs 5/10 dinners! You expect more consistency in such a 5 star hotel? Location in not far from AlHarm, but if you suffer chronic illness, mind the fact that the hotel is on a hill? Also some very disturbing road work in the area.Some towels are very old, heavily used overtime, some sockets are not working. So, to me it is an average hotel, probably will struggle to compete with similar range hotels as Hilton,Le Merodiane